HP Brio ba210 hp brio ba210, user guide - Page 46

Hard Disk, DVD or CD-ROM Drive Test Error

Get HP Brio ba210 PDF manuals and user guides View all HP Brio ba210 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 46 highlights

PC Displays an Error at Startup Hard Disk, DVD or CD-ROM Drive Test Error Have you checked that... You have not received a S.M.A.R.T. alert from the HP Brio Management Agent indicating that your hard disk drive is defective Ö Ö The drive is correctly configured in the PC's Setup program The hard disk, DVD or CD-ROM drive is working Ö Ö You are using the latest BIOS for your PC How Important: Carry out an immediate data backup, then: • contact your local Customer Care Center (refer to page 88) • contact HP Support at www.hp.com/go/briosupport 1 Switch the PC OFF then ON. 2 When the message Press F2 to Enter Setup appears, press the F2 key. 3 Check the drive is enabled and the correct type is selected. To test your hard drive, run DiagTools from the Brio Assist CD-ROM - Drivers & Utilities. To test your DVD or CD-ROM drive, run DiagTools from the Utility Partition on your hard drive. Refer to page 42. Download the latest BIOS and instructions for its installation from HP's Web at: www.hp.com/go/briosupport Advanced Troubleshooting The drive cables are correctly connected The drive cable is working The drive itself has not failed Ö Ö Ö 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 49). 3 Check the drive's power and data cables are correctly connected (refer to page 53 and page 56). 4 Close the PC then switch it on and check it works. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 49). 3 Replace the drive cable by a known working cable from the same model of PC, if possible. 4 Close the PC then switch it on and check it works. 1 Disconnect the power cord. 2 Remove the PC's cover (refer to page 49). 3 Replace the drive by a known working drive from the same model of PC, if possible. Refer to chapter 4. 4 Close the PC then switch it on and check it works. Refer to the section starting on page 23 for more information on troubleshooting drives. There is also more DVD troubleshooting information in the online HP Brio Center, under "Fix a Problem". If the problem persists, contact your authorized support provider 38

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
PC Displays an Error at Startup
38
Hard Disk, DVD or CD-ROM Drive Test Error
Have you checked that...
How
You have not received a S.M.A.R.T. alert
rt
rt
rt
from the HP Brio Management Agent
indicating that your hard disk drive is
defective
Ö
Import
rt
rt
rtant: Carry out an immediate data backup,
then:
•
contact your local Customer Care Center (refer to
page 88)
•
contact HP Support at
www.hp.com/go/briosupport
The drive is correctly configured in the PC’s
Setup
program
Ö
1
Switch the PC OFF then ON.
2
When the message
Press F2 to Enter Setup
appears, press the
F2
key.
3
Check the drive is enabled and the correct type
is selected.
The hard disk, DVD or CD-ROM drive is
working
Ö
To test your hard drive, run DiagTools from the
Brio
Assist CD-ROM - Drivers & Utilities
. To test your DVD
or CD-ROM drive, run DiagTools from the Utility
Partition on your hard drive. Refer to page 42.
You are using the latest BIOS for your PC
Ö
Download the latest BIOS and instructions for its
installation from HP’s Web at:
www.hp.com/go/briosuppor
t
Advanced Troubleshooting
The drive cables are correctly connected
Ö
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 49).
3
Check the drive’s power and data cables are
correctly connected (refer to page 53 and page
56).
4
Close the PC then switch it on and check it
works.
The drive cable is working
Ö
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 49).
3
Replace the drive cable by a known working
cable from the same model of PC, if possible.
4
Close the PC then switch it on and check it
works.
The drive itself has not failed
Ö
1
Disconnect the power cord.
2
Remove the PC’s cover (refer to page 49).
3
Replace the drive by a known working drive
from the same model of PC, if possible. Refer to
chapter 4.
4
Close the PC then switch it on and check it
works.
Refer to the section starting on page 23 for more information on troubleshooting drives. There is also more
DVD troubleshooting information in the online HP Brio Center, under "Fix a Problem". If the problem persists,
contact your authorized support provider