HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 106

Solve problems, Control-panel message, Status alert, Description, Recommended action

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Control-panel message Status alert 50.X Fuser error Turn off then on 51.XX Error Turn off then on 54.XX Error Turn off then on 55.X Error Turn off then on 96 Chapter 10 Solve problems Description Recommended action directly into the wall socket. Turn the product power on. If the message persists, contact HP support. The product has experienced an error with the fuser. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. Turn off the product, wait at least 25 minutes, and then turn on the product. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product power on. If the message persists, contact HP support. The product has experienced an internal hardware error. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. If you are using a surge protector, remove it. Plug the product directly into the wall socket. Turn the product on. If the message persists, contact HP support. The product has experienced an 1. error with one of the internal sensors. Open the door to the cartridge tray and slide out the cartridge tray. ● 54.15 = yellow ● 54.16 = magenta ● 54.17 = cyan ● 54.18 = black 2. Inspect the white mechanism on the relevant cartridge. It is located on the right side of the cartridge. 3. Push the mechanism in and out slowly. A black flag will raise up as you push it. It should move smoothly. If not, push repeatedly to try to free up any potential obstruction. 4. Push in the cartridge tray and close the door. If the message persists, contact HP support. The product has experienced an internal error. Turn the product power off, wait at least 30 seconds, and then turn the product power on and wait for it to initialize. ENWW

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Control-panel message
Status alert
Description
Recommended action
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
50.X Fuser error
Turn off then on
The product has experienced an
error with the fuser.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
Turn off the product, wait at least
25 minutes, and then turn on the
product.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product power on.
If the message persists, contact
HP support.
51.XX Error
Turn off then on
The product has experienced an
internal hardware error.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
If you are using a surge protector,
remove it. Plug the product
directly into the wall socket. Turn
the product on.
If the message persists, contact
HP support.
54.XX Error
Turn off then on
The product has experienced an
error with one of the internal
sensors.
●
54.15 = yellow
●
54.16 = magenta
●
54.17 = cyan
●
54.18 = black
1.
Open the door to the
cartridge tray and slide out
the cartridge tray.
2.
Inspect the white
mechanism on the relevant
cartridge. It is located on the
right side of the cartridge.
3.
Push the mechanism in and
out slowly. A black flag will
raise up as you push it. It
should move smoothly. If
not, push repeatedly to try to
free up any potential
obstruction.
4.
Push in the cartridge tray
and close the door.
If the message persists, contact
HP support.
55.X Error
Turn off then on
The product has experienced an
internal error.
Turn the product power off, wait
at least 30 seconds, and then turn
the product power on and wait for
it to initialize.
96
Chapter 10
Solve problems
ENWW