HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 121

General print quality issues - magenta toner

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General print quality issues The following examples depict Letter-size paper that has passed through the product short-edge first. These examples illustrate problems that would affect all of the pages that you print, whether you print in color or in black only. The topics that follow list the typical cause and solution for each of these examples. Problem Print is light or faded. Toner specks appear. Dropouts appear. Cause Solution The media might not meet HP specifications. One or more print cartridges might be defective. Use media that meets HP specifications. Print the Supplies status page to check the remaining life. See Information pages on page 68. Replace any low print cartridges. See Replace print cartridges on page 82. The product is set to override the Replace cartridge message and to continue printing. Replace any low print cartridges. See Replace print cartridges on page 82. The print density settings may have been Set the print density setting to 0. changed. The product may need to be calibrated. Run a calibration. See Calibrate the product on page 118. The media might not meet HP specifications. Use media that meets HP specifications. The paper path might need cleaning. Clean the paper path. See Clean the product on page 90. One or more of the cartridges may be leaking. Try to verify the color of the toner specks and check the cartridge for leaks. The cartridge waste tank may be overfilled. Check for error code 10.98.XX in the event log. See Event log on page 70. The XX portion of the code identifies the cartridge (00 is black, 01 is cyan, 02 is magenta, 03 is yellow). If the error was logged, replace the affected cartridge. A single sheet of print media might be defective. Try reprinting the job. The moisture content of the paper is Try different paper, such as high-quality uneven or the paper has moist spots on paper that is intended for color laser its surface. printers. The paper lot is flawed. The manufacturing processes can cause some areas to reject toner. Try different paper, such as high-quality paper that is intended for color laser printers. ENWW Solve image-quality problems 111

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General print quality issues
The following examples depict Letter-size paper that has passed through the product short-edge first.
These examples illustrate problems that would affect all of the pages that you print, whether you print
in color or in black only. The topics that follow list the typical cause and solution for each of these
examples.
Problem
Cause
Solution
Print is light or faded.
The media might not meet
HP specifications.
Use media that meets HP specifications.
One or more print cartridges might be
defective.
Print the Supplies status page to check
the remaining life. See
Information pages
on page
68
.
Replace any low print cartridges. See
Replace print cartridges
on page
82
.
The product is set to override the
Replace <color> cartridge
message
and to continue printing.
Replace any low print cartridges. See
Replace print cartridges
on page
82
.
The print density settings may have been
changed.
Set the print density setting to 0.
The product may need to be calibrated.
Run a calibration. See
Calibrate the
product
on page
118
.
Toner specks appear.
The media might not meet
HP specifications.
Use media that meets HP specifications.
The paper path might need cleaning.
Clean the paper path. See
Clean the
product
on page
90
.
One or more of the cartridges may be
leaking.
Try to verify the color of the toner specks
and check the cartridge for leaks.
The cartridge waste tank may be
overfilled.
Check for error code 10.98.XX in the
event log. See
Event log
on page
70
. The
XX portion of the code identifies the
cartridge (00 is black, 01 is cyan, 02 is
magenta, 03 is yellow). If the error was
logged, replace the affected cartridge.
Dropouts appear.
A single sheet of print media might be
defective.
Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots on
its surface.
Try different paper, such as high-quality
paper that is intended for color laser
printers.
The paper lot is flawed. The
manufacturing processes can cause
some areas to reject toner.
Try different paper, such as high-quality
paper that is intended for color laser
printers.
ENWW
Solve image-quality problems
111