HP Color LaserJet CP2025 HP Color LaserJet CP2020 Series - User Guide - Page 132

Print Monitor, Start Jobs, You are unable to print from a third-party USB card.

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The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility. Cause Solution Ethernet hub, try connecting directly to the computer or use a different port. The product software might not have been installed or was installed incorrectly. Make sure that the product PPD file is in the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/ .LPROJ The PPD file is corrupt. , where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. Delete the PPD file from the following hard-drive folder: LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/ .LPROJ The interface cable might be defective or of poor quality. , where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. Replace the interface cable with a high-quality cable. A print job was not sent to the product that you wanted. Cause The print queue might be stopped. The wrong product name, IP address, or Bonjour printer name is being used. Solution Restart the print queue. Open Print Monitor and select Start Jobs. Print a Configuration page (see Information pages on page 68). Verify that the product name, IP address, or Bonjour printer name on the Configuration page matches the product name, IP address, or Bonjour printer name in the Print Center or Printer Setup Utility. An EPS file prints with incorrect fonts. Cause This problem occurs with some programs. Solution ● Try downloading the fonts that are contained in the EPS file to the product before printing. ● Send the file in ASCII format instead of binary encoding. You are unable to print from a third-party USB card. Cause This error occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. 122 Chapter 10 Solve problems ENWW

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The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
Ethernet hub, try connecting directly to the computer or use a different
port.
The product software might not have been installed or was installed
incorrectly.
Make sure that the product PPD file is in the following hard-drive
folder:
LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
<LANG>.LPROJ
, where <lang> is the two-letter language code for the language that
you are using. If necessary, reinstall the software. See the getting
started guide for instructions.
The PPD file is corrupt.
Delete the PPD file from the following hard-drive folder:
LIBRARY/PRINTERS/PPDS/CONTENTS/RESOURCES/
<LANG>.LPROJ
, where <lang> is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The interface cable might be defective or of poor quality.
Replace the interface cable with a high-quality cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.
Restart the print queue. Open
Print Monitor
and select
Start Jobs
.
The wrong product name, IP address, or Bonjour printer name is
being used.
Print a Configuration page (see
Information pages
on page
68
). Verify
that the product name, IP address, or Bonjour printer name on the
Configuration page matches the product name, IP address, or
Bonjour printer name in the Print Center or Printer Setup Utility.
An EPS file prints with incorrect fonts.
Cause
Solution
This problem occurs with some programs.
●
Try downloading the fonts that are contained in the EPS file to
the product before printing.
●
Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.
When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
122
Chapter 10
Solve problems
ENWW