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HP Color LaserJet Enterprise Flow MFP X58045z User Guide - Page 137

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9 Solve problems Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see Support for HP Color LaserJet Enterprise MFP X58045, Support for X58045dn, Support for X58045x, or Support for X58045zs. For more information: HP's all-inclusive help for the printer includes the following information: ● Install and configure ● Learn and use ● Solve problems ● Download software and firmware updates ● Join support forums ● Find warranty and regulatory information A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS Review the possible solutions to this issue. Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. The toner cartridge does not need to be replaced now, and the cartridge remains locked until the cartridge reaches Very Low status. Cartridge is very low: The printer indicates when the toner cartridge level is very low. In addition, the cartridge unlocks so that it can be replaced. Replace the toner cartridge when the cartridge reaches very low. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge has ended. Clear paper jams Use the procedures in this section to clear jammed paper from the printer paper path. Paper jam locations Jams can occur in these locations. Solve problems 127

Section	Page
1. Printer overview	11
Warning icons	11
Potential shock hazard	12
Printer views	12
Printer front view	12
Printer back view	14
Control-panel view	15
Printer specifications	18
Technical specifications	18
Supported operating systems	20
Mobile printing solutions	21
Printer dimensions	22
Power consumption, electrical specifications, and acoustic emissions	24
Operating-environment range	24
Printer hardware setup and software installation	25
2. Paper trays	26
Load paper to Tray 1 (multipurpose tray)	26
Load Tray 1 (multipurpose tray)	26
Tray 1 (multipurpose tray) paper orientation	28
Load paper to Tray 2	32
Load Tray 2 or the optional 550-sheet trays	32
Tray 2 and the optional 550-sheet trays paper orientation	34
Use alternative letterhead mode	37
Load and print envelopes	38
Print envelopes	38
Envelope orientation	38
Load and print labels	39
Manually feed labels	39
Label orientation	40
3. Supplies, accessories, and parts	41
Order supplies, accessories, and parts	41
Ordering	41
Replace the toner cartridges	41
Toner cartridge information	41
Remove and replace the toner cartridge	42
Replace the toner collection unit (TCU)	44
Replace the toner collection unit (TCU)	44
4. Print	46
Print tasks (Windows)	46
How to print (Windows)	46
Automatically print on both sides (Windows)	47
Manually print on both sides (Windows)	47
Print multiple pages per sheet (Windows)	47
Select the paper type (Windows)	48
Additional print tasks	48
Print tasks (macOS)	49
How to print (macOS)	49
Automatically print on both sides (macOS)	49
Manually print on both sides (macOS)	49
Print multiple pages per sheet (macOS)	50
Select the paper type (macOS)	50
Additional print tasks	51
Store print jobs on the printer to print later or print privately	51
Introduction	51
Create a stored job (Windows)	51
Create a stored job (macOS)	52
Print a stored job	53
Delete a stored job	53
Information sent to printer for Job Accounting purposes	54
Mobile printing	54
Mobile printing solutions	54
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	55
AirPrint	56
Android embedded printing	56
Print from a USB flash drive	56
Enable the USB port for printing	57
Print USB documents	57
Print using the SuperSpeed USB 3.0 port (wired)	58
Method one: Enable the SuperSpeed USB 3.0 port from the printer control panel menus	58
Method two: Enable the SuperSpeed USB 3.0 port from the HP Embedded Web Server (network-connected printers only)	58
5. Copy	60
Make a copy	60
Copy on both sides (duplex)	62
Additional copy tasks	64
6. Scan	65
Set up Scan to Email	65
Introduction	65
Before you begin	65
Step one: Access the HP Embedded Web Server (EWS)	66
Step two: Configure the Network Identification settings	67
Step three: Configure the Send to Email feature	67
Step four: Configure the Quick Sets (optional)	77
Step five: Set up Send to Email to use Office 365 Outlook (optional)	77
Set up Scan to Network Folder	80
Introduction	80
Before you begin	80
Step one: Access the HP Embedded Web Server (EWS)	80
Step two: Set up Scan to Network Folder	81
Set up Scan to SharePoint	90
Introduction	90
Before you begin	90
Step one: Access the HP Embedded Web Server (EWS)	90
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set	91
Scan a file directly to a SharePoint site	93
Quick Set scan settings and options for Scan to SharePoint	94
Set up Scan to USB Drive	95
Introduction	96
Step one: Access the HP Embedded Web Server (EWS)	96
Step two: Enable Scan to USB Drive	96
Step three: Configure the Quick Sets (optional)	97
Default scan settings for Scan to USB Drive setup	98
Default file settings for Save to USB setup	98
Scan to email	99
Introduction	99
Scan to email	99
Scan to job storage	102
Introduction	102
Scan to job storage on the printer	102
Print from job storage on the printer	104
Scan to network folder	104
Introduction	104
Scan to network folder	104
Scan to SharePoint	106
Introduction	107
Scan to SharePoint	107
Scan to USB drive	108
Introduction	109
Scan to USB drive	109
Use HP JetAdvantage business solutions	110
Additional scan tasks	111
7. Fax	112
Set up fax	112
Introduction	112
Set up fax by using the printer control panel	112
Change fax configurations	113
Fax dialing settings	113
General fax send settings	114
Fax receive settings	115
Send a fax	116
Create a fax printing schedule	118
Block incoming faxes	119
Create a list of blocked fax numbers	119
Delete numbers from the list of blocked fax numbers	119
Additional fax tasks	119
8. Manage the printer	121
Advanced configuration with the HP Embedded Web Server (EWS)	121
Introduction	121
How to access the HP Embedded Web Server (EWS)	122
HP Embedded Web Server features	123
Configure IP network settings	130
Printer sharing disclaimer	131
View or change network settings	131
Rename the printer on a network	131
Manually configure IPv4 TCP/IP parameters from the control panel	132
Manually configure IPv6 TCP/IP parameters from the control panel	132
Link speed and duplex settings	133
Printer security features	133
Introduction	133
Security statements	134
Assign an administrator password	134
IP Security	135
Encryption support: HP High Performance Secure Hard Disks	135
Lock the formatter	135
Energy-conservation settings	135
Set the sleep timer and configure the printer to use 1 watt or less of power	135
Set the sleep schedule	136
HP Web Jetadmin	136
Software and firmware updates	136
9. Solve problems	137
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	137
Clear paper jams	137
Paper jam locations	137
Auto-navigation for clearing paper jams	138
Experiencing frequent or recurring paper jams?	138
31.13.yz jam error in the document feeder	139
13.B2.D1 jam error in Tray 1 (multipurpose tray)	143
13.B2.D2 jam error in Tray 2	146
13.A3 jam error in Tray 3	151
13.A4 jam error in Tray 4	157
13.A5 jam error in Tray 5	164
13.B2 jam error in right door	171
13.B4 jam errors in the right door	174
13.B9 jam errors in the fuser	176
13.E1 jam error in the output bin	180
A. Service and support	182
HP limited warranty statement	182
UK, Ireland, and Malta	183
Austria, Belgium, Germany, and Luxemburg	184
Belgium, France, and Luxemburg	184
Italy	185
Spain	186
Denmark	186
Norway	186
Sweden	187
Portugal	187
Greece and Cyprus	187
Hungary	188
Czech Republic	188
Slovakia	188
Poland	189
Bulgaria	189
Romania	189
Belgium and the Netherlands	190
Finland	190
Slovenia	190
Croatia	191
Latvia	191
Lithuania	191
Estonia	191
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	192
Long life consumable and maintenance kit limited warranty statement	192
HP policy on non-HP supplies	193
HP anticounterfeit Web site	193
Data stored on the toner cartridge	193
End User License Agreement	194
Customer self-repair warranty service	198
Customer support	198
B. Environmental product stewardship program	200
Protecting the environment	200
Ozone production	200
Power consumption	200
Toner consumption	200
Paper use	201
Plastics	201
HP LaserJet print supplies	201
Paper	201
Material restrictions	201
Battery information	201
Disposal of waste equipment by users (EU, UK, and India)	202
Electronic hardware recycling	202
Brazil hardware recycling information	202
WEEE (Turkey)	203
Chemical substances	203
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	203
SEPA Ecolabel User Information (China)	203
The regulation of the implementation on China energy label for printer, fax, and copier	203
Restriction on Hazardous Substances statement (India)	204
Substances Table (China)	205
Material Safety Data Sheet (MSDS)	205
EPEAT	206
Substances Table (Taiwan)	207
For more information	208
C. Regulatory information	209
Regulatory statements	209
Regulatory model identification numbers	209
European Union & United Kingdom Regulatory Notice	209
Class 1 consumer laser statement	210
FCC regulations	210
Canada - Industry Canada ICES-003 Compliance Statement	210
VCCI statement (Japan)	210
EMC statement (Korea)	210
EMC statement (China)	210
Power cord instructions	210
Power cord statement (Japan)	211
Laser safety	211
Laser statement for Finland	211
Nordic Statements (Denmark, Finland, Norway, Sweden)	212
GS statement (Germany)	212
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	213
Taiwan BSMI USB Port (Walk-up) statement	213
EMC statement (Taiwan)	213
Product stability	214
Telecom (fax) statements	214
Fax Cord Statement	214
Europe Statement for Telecom Operation	214
Declaração para a ANATEL do Brasil	214
New Zealand Telecom Statements	214
Additional FCC statement for telecom products (US)	215
Telephone Consumer Protection Act (US)	215
Industry Canada CS-03 requirements	215
Japan Telecom Mark	217
Belarus	217
Wireless statements	217
European regulatory notice	217
FCC compliance statement—United States	217
Australia statement	218
Brazil: (Portuguese)	218
Canadian statements	218
Products with 5 GHz Operation Industry of Canada	218
Exposure to Radio Frequency Radiation (Canada)	218
European Regulatory Notice	219
China CMIIT Wireless Statement	219
Notice for use in Japan	219
Notice for use in Russia	219
Mexico statement	219
Taiwan statement	219
Taiwan NCC statement	219
Thailand Wireless Statement	220
Belarus	220
RFID/NFC Statement	220
China Short Range Device Statement	220