HP Color LaserJet Enterprise MFP M682 User Guide - Page 250
Check the fit-to- setting, Send to a different fax machine, Check the sender's fax machine
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1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: ● Fax ● Fax Send Settings ● General Fax Send Settings 3. Select the Error Correction Mode option. Touch the Done button. Check the fit-to-page setting If the Fit to Page setting is enabled, and the incoming fax is larger than the default page size, the printer attempts to scale the image to fit the page. If this setting is disabled, larger images split across multiple pages. 1. From the Home screen on the printer control panel, swipe until the Settings menu displays. Touch the Settings icon to open the menu. 2. Open the following menus: ● Fax ● Fax Receive Settings ● Default Job Options ● Fit to Page 3. Touch the On option to enable the setting, or touch the Off option to disable it. Touch the Done button. Send to a different fax machine Try sending the fax to a different fax machine. If the fax quality is better, the problem is related to the initial recipient's fax machine settings or supplies status. Check the sender's fax machine Ask the sender to try sending from a different fax machine. If the fax quality is better, the problem is with the sender's fax machine. If a different fax machine is unavailable, ask the sender to consider making the following changes: ● Make sure the original document is on white (not colored) paper. ● Increase the fax resolution, quality level, or contrast settings. ● If possible, send the fax from a computer software program. 236 Chapter 9 Solve problems ENWW