Section |
Page |
Printer overview |
15 |
Printer views |
16 |
Printer front view |
16 |
Printer back view |
19 |
Interface ports |
20 |
Control-panel view |
21 |
How to use the touchscreen control panel |
23 |
Printer specifications |
24 |
Technical specifications |
24 |
Supported operating systems |
28 |
Mobile printing solutions |
30 |
Printer dimensions |
30 |
Power consumption, electrical specifications, and acoustic emissions |
33 |
Operating-environment range |
33 |
Printer hardware setup and software installation |
34 |
Paper trays |
35 |
Introduction |
36 |
Load Tray 1 |
36 |
Introduction |
36 |
Tray 1 paper orientation |
38 |
Use alternative letterhead mode |
40 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
40 |
Load Tray 2 and the 550-sheet trays |
41 |
Introduction |
41 |
Tray 2 and the 550-sheet trays paper orientation |
43 |
Use alternative letterhead mode |
45 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
45 |
Load the 2,000-sheet high-capacity input tray |
46 |
Introduction |
46 |
High-capacity input tray paper orientation |
48 |
Use alternative letterhead mode |
50 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
50 |
Load and print envelopes |
51 |
Introduction |
51 |
Print envelopes |
51 |
Envelope orientation |
51 |
Load and print labels |
52 |
Introduction |
52 |
Manually feed labels |
52 |
Label orientation |
52 |
Configure the 3-bin stapler/stacker accessory |
53 |
Configure the default staple location |
53 |
Configure the operation mode |
53 |
Supplies, accessories, and parts |
55 |
Order supplies, accessories, and parts |
56 |
Ordering |
56 |
Supplies and accessories |
56 |
Maintenance/long-life consumables |
57 |
Customer self-repair parts |
58 |
Configure the HP toner-cartridge-protection supply settings |
60 |
Introduction |
60 |
Enable or disable the Cartridge Policy feature |
60 |
Use the printer control panel to enable the Cartridge Policy feature |
60 |
Use the printer control panel to disable the Cartridge Policy feature |
60 |
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature |
61 |
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature |
61 |
Troubleshoot Cartridge Policy control panel error messages |
62 |
Enable or disable the Cartridge Protection feature |
62 |
Use the printer control panel to enable the Cartridge Protection feature |
62 |
Use the printer control panel to disable the Cartridge Protection feature |
62 |
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature |
62 |
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature |
63 |
Troubleshoot Cartridge Protection control panel error messages |
63 |
Replace the toner cartridges |
64 |
Toner-cartridge information |
64 |
Remove and replace the cartridges |
65 |
Replace the toner-collection unit |
68 |
Replace the staple cartridge (M681z and M682z models) |
71 |
Introduction |
71 |
Remove and replace the staple cartridge |
71 |
Print |
73 |
Print tasks (Windows) |
74 |
How to print (Windows) |
74 |
Automatically print on both sides (Windows) |
75 |
Print multiple pages per sheet (Windows) |
76 |
Select the paper type (Windows) |
76 |
Additional print tasks |
77 |
Print tasks (OS X) |
78 |
How to print (OS X) |
78 |
Automatically print on both sides (OS X) |
78 |
Print multiple pages per sheet (OS X) |
78 |
Select the paper type (OS X) |
78 |
Additional print tasks |
80 |
Store print jobs on the printer to print later or print privately |
81 |
Introduction |
81 |
Create a stored job (Windows) |
81 |
Create a stored job (OS X) |
83 |
Print a stored job |
83 |
Delete a stored job |
84 |
Information sent to printer for Job Accounting purposes |
84 |
Mobile printing |
85 |
Introduction |
85 |
Wireless Direct Print and NFC Printing |
85 |
HP ePrint via email |
86 |
HP ePrint software |
87 |
AirPrint |
87 |
Android embedded printing |
87 |
Print from the USB port |
89 |
Introduction |
89 |
Enable the USB port for printing |
89 |
Print USB documents |
90 |
Copy |
91 |
Make a copy |
92 |
Copy on both sides (duplex) |
94 |
Additional options when copying |
96 |
Additional copy tasks |
98 |
Scan |
99 |
Set up Scan to Email |
100 |
Introduction |
100 |
Before you begin |
100 |
Step one: Access the HP Embedded Web Server (EWS) |
100 |
Step two: Configure the Network Identification settings |
101 |
Step three: Configure the Send to Email feature |
102 |
Method one: Basic configuration using the Email Setup Wizard |
102 |
Method two: Advanced configuration using the Email Setup |
106 |
Step four: Configure the Quick Sets (optional) |
110 |
Step five: Set up Send to Email to use Office 365 Outlook (optional) |
111 |
Introduction |
111 |
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account |
111 |
Set up Scan to Network Folder |
113 |
Introduction |
113 |
Before you begin |
113 |
Step one: Access the HP Embedded Web Server |
113 |
Step two: Set up Scan to Network Folder |
114 |
Method one: Use the Scan to Network Folder Wizard |
114 |
Method two: Use Scan to Network Folder Setup |
115 |
Step one: Begin the configuration |
115 |
Step two: Configure the Scan to Network Folder settings |
116 |
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ... |
116 |
Dialog two: Folder Settings |
116 |
Configure the destination folder for scanned documents |
117 |
Select the destination folder permissions |
120 |
Dialog three: Notification settings |
121 |
Dialog four: Scan Settings |
122 |
Dialog five: File Settings |
122 |
Dialog six: Summary |
123 |
Step three: Complete the configuration |
123 |
Set up Scan to USB Drive |
124 |
Introduction |
124 |
Step one: Access the HP Embedded Web Server |
124 |
Step two: Enable Scan to USB Drive |
125 |
Step three: Configure the Quick Sets (optional) |
125 |
Default scan settings for Scan to USB Drive setup |
126 |
Default file settings for Save to USB Setup |
126 |
Set up Save to SharePoint® (Flow models only) |
128 |
Introduction |
128 |
Before you begin |
128 |
Step one: Access the HP Embedded Web Server (EWS) |
128 |
Step two: Enable Save to SharePoint® and create a Save to SharePoint Quick Set |
129 |
Scan and save a file directly to a Microsoft® SharePoint site |
131 |
Quick set scan settings and options for Save to SharePoint® |
132 |
Create a Quick Set |
134 |
Introduction |
134 |
Step one: Access the HP Embedded Web Server (EWS) |
134 |
Step two: Add and manage Quick Sets |
135 |
Add a Quick Set |
135 |
Edit a Quick Set |
136 |
Copy a Quick Set |
136 |
Remove a Quick Set |
137 |
Quick Set settings and options |
137 |
Send a scanned document to one or more email addresses |
143 |
Introduction |
143 |
Scan and send a document to email |
143 |
Scan and send to network folder |
145 |
Introduction |
145 |
Scan and save the document to a folder |
145 |
Scan and send to USB Flash Drive |
147 |
Introduction |
147 |
Scan and save the document to a USB flash drive |
147 |
Additional options when scanning |
149 |
HP JetAdvantage business solutions |
151 |
Additional scan tasks |
152 |
Fax |
153 |
Set up fax |
154 |
Introduction |
154 |
Set up fax by using the printer control panel |
154 |
Change fax configurations |
155 |
Fax dialing settings |
155 |
General fax send settings |
156 |
Fax receive settings |
156 |
Send a fax |
158 |
Additional options when faxing |
160 |
Additional fax tasks |
161 |
Manage the printer |
163 |
Advanced configuration with HP Embedded Web Server (EWS) |
164 |
Introduction |
164 |
How to access the HP Embedded Web Server (EWS) |
164 |
HP Embedded Web Server features |
165 |
Information tab |
165 |
General tab |
166 |
Copy/Print tab |
167 |
Scan/Digital Send tab |
168 |
Fax tab |
169 |
Troubleshooting tab |
169 |
Security tab |
170 |
HP Web Services tab |
170 |
Networking tab |
170 |
Other Links list |
172 |
Configure IP network settings |
173 |
Printer sharing disclaimer |
173 |
View or change network settings |
173 |
Rename the printer on a network |
173 |
Manually configure IPv4 TCP/IP parameters from the control panel |
174 |
Manually configure IPv6 TCP/IP parameters from the control panel |
174 |
Link speed and duplex settings |
175 |
Printer security features |
176 |
Introduction |
176 |
Security statements |
176 |
Assign an administrator password |
176 |
IP Security |
177 |
Lock the formatter |
177 |
Encryption support: HP High Performance Secure Hard Disks |
177 |
Energy-conservation settings |
178 |
Introduction |
178 |
Set the idle settings |
178 |
Set the sleep timer and configure the printer to use 1 watt or less of power |
178 |
Set the sleep schedule |
179 |
HP Web Jetadmin |
180 |
Software and firmware updates |
181 |
Solve problems |
183 |
Customer support |
184 |
Control panel help system |
185 |
Restore factory settings |
186 |
Introduction |
186 |
Method one: Restore factory settings from the printer control panel |
186 |
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ... |
186 |
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel |
187 |
Change the “Very Low” settings |
187 |
For printers with fax capability |
187 |
Order supplies |
187 |
Printer does not pick up paper or misfeeds |
189 |
Introduction |
189 |
The printer does not pick up paper |
189 |
The printer picks up multiple sheets of paper |
191 |
The document feeder jams, skews, or picks up multiple sheets of paper |
195 |
Clear paper jams |
196 |
Introduction |
196 |
Paper jam locations |
197 |
Auto-navigation for clearing paper jams |
199 |
Experiencing frequent or recurring paper jams? |
199 |
Clear paper jams in the document feeder |
200 |
13.E1 output bin paper jam |
202 |
13.A1 tray 1 paper jam |
203 |
13.A2 tray 2 paper jam |
205 |
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam |
209 |
13.A 2000-sheet tray paper jam |
214 |
13.B9, 13.B2, 13.FF fuser paper jam |
218 |
13.B2 right door paper jam |
221 |
13.70.stapler/stacker paper jam |
222 |
Clear staple jams in the 3-bin stapler/stacker |
224 |
Improve print quality |
226 |
Introduction |
226 |
Print from a different software program |
226 |
Check the paper-type setting for the print job |
226 |
Check the paper type setting (Windows) |
226 |
Check the paper type setting (OS X) |
226 |
Check toner-cartridge status |
227 |
Print a cleaning page |
227 |
Visually inspect the toner cartridge |
228 |
Check paper and the printing environment |
228 |
Step one: Use paper that meets HP specifications |
228 |
Step two: Check the environment |
228 |
Step three: Set the individual tray alignment |
229 |
Try a different print driver |
229 |
Calibrate the printer to align the colors |
230 |
Image defects table |
231 |
Improve copy image quality |
238 |
Check the scanner glass for dirt and smudges |
238 |
Calibrate the scanner |
239 |
Check the paper settings |
240 |
Check the paper size and type configuration |
240 |
Select the tray to use for the copy |
240 |
Check the image-adjustment settings |
240 |
Optimize copy quality for text or pictures |
241 |
Edge-to-edge copying |
241 |
Improve scan image quality |
242 |
Check the scanner glass for dirt and smudges |
242 |
Check the resolution settings |
243 |
Check the color settings |
244 |
Check the image-adjustment settings |
244 |
Optimize scan quality for text or pictures |
245 |
Check the output-quality settings |
245 |
Improve fax image quality |
247 |
Check the scanner glass for dirt and smudges |
247 |
Check the send-fax resolution settings |
248 |
Check the image-adjustment settings |
249 |
Optimize fax quality for text or pictures |
249 |
Check the error-correction settings |
249 |
Check the fit-to-page setting |
250 |
Send to a different fax machine |
250 |
Check the sender's fax machine |
250 |
Solve wired network problems |
251 |
Introduction |
251 |
Poor physical connection |
251 |
The computer is using the incorrect IP address for the printer |
251 |
The computer is unable to communicate with the printer |
252 |
The printer is using incorrect link and duplex settings for the network |
252 |
New software programs might be causing compatibility problems |
252 |
The computer or workstation might be set up incorrectly |
252 |
The printer is disabled, or other network settings are incorrect |
252 |
Solve wireless network problems |
253 |
Introduction |
253 |
Wireless connectivity checklist |
253 |
The printer does not print after the wireless configuration completes |
254 |
The printer does not print, and the computer has a third-party firewall installed |
254 |
The wireless connection does not work after moving the wireless router or printer |
254 |
Cannot connect more computers to the wireless printer |
254 |
The wireless printer loses communication when connected to a VPN |
255 |
The network does not appear in the wireless networks list |
255 |
The wireless network is not functioning |
255 |
Reduce interference on a wireless network |
255 |
Solve fax problems |
256 |
Checklist for solving fax problems |
256 |
What type of phone line are you using? |
256 |
Are you using a surge-protection device? |
256 |
Are you using a phone company voice-messaging service or an answering machine? |
256 |
Does your phone line have a call-waiting feature? |
257 |
Check fax accessory status |
257 |
General fax problems |
258 |
The fax failed to send |
258 |
An Out of Memory status message displays on the printer control panel |
258 |
Print quality of a photo is poor or prints as a gray box |
258 |
You touched the Stop button to cancel a fax, but the fax was still sent |
258 |
No fax address book button displays |
258 |
Not able to locate the Fax settings in HP Web Jetadmin |
258 |
The header is appended to the top of the page when the overlay option is enabled |
258 |
A mix of names and numbers is in the recipients box |
258 |
A one-page fax prints as two pages |
258 |
A document stops in the document feeder in the middle of faxing |
259 |
The volume for sounds coming from the fax accessory is too high or too low |
259 |