Section |
Page |
Printer overview |
15 |
Warning icons |
15 |
Potential shock hazard |
16 |
Printer views |
18 |
Printer front view |
18 |
Printer back view |
19 |
Interface ports |
20 |
Control-panel view |
21 |
How to use the touchscreen control panel |
22 |
Printer specifications |
24 |
Technical specifications |
24 |
Supported operating systems |
26 |
Mobile printing solutions |
28 |
Printer dimensions |
28 |
Power consumption, electrical specifications, and acoustic emissions |
31 |
Operating-environment range |
31 |
Printer hardware setup and software installation |
31 |
Paper trays |
33 |
Introduction |
33 |
Load paper to Tray 1 (multipurpose tray) |
35 |
Load Tray 1 (multipurpose tray) |
35 |
Tray 1 paper orientation |
36 |
Use alternative letterhead mode |
42 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
42 |
Load paper to Tray 2 |
43 |
Load Tray 2 |
43 |
Tray 2 paper orientation |
45 |
Use alternative letterhead mode |
48 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
48 |
Load paper to the 550-sheet paper tray |
49 |
Load paper to the 550-sheet paper tray |
49 |
550-sheet paper tray paper orientation |
51 |
Use alternative letterhead mode |
55 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
55 |
Load paper to the 2 x 550-sheet paper trays |
56 |
Load paper to the 2 x 550-sheet paper trays |
56 |
2 x 550-sheet paper tray paper orientation |
58 |
Use alternative letterhead mode |
62 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
62 |
Load paper to the 2,700-sheet high-capacity input paper trays |
63 |
Load paper to the 2,700-sheet high-capacity input paper trays |
63 |
2,700-sheet HCI paper tray paper orientation |
64 |
Use alternative letterhead mode |
68 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
68 |
Load and print envelopes |
69 |
Print envelopes |
69 |
Envelope orientation |
69 |
Load and print labels |
71 |
Manually feed labels |
71 |
Label orientation |
71 |
Supplies, accessories, and parts |
73 |
Order supplies, accessories, and parts |
74 |
Ordering |
74 |
Supplies and accessories |
74 |
Maintenance/long-life consumables |
75 |
Customer self-repair parts |
76 |
Dynamic security |
77 |
Configure the HP toner-cartridge-protection supply settings |
78 |
Introduction |
78 |
Enable or disable the Cartridge Policy feature |
79 |
Use the printer control panel to enable the Cartridge Policy feature |
79 |
Use the printer control panel to disable the Cartridge Policy feature |
79 |
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature |
79 |
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature |
80 |
Troubleshoot Cartridge Policy control panel error messages |
80 |
Enable or disable the Cartridge Protection feature |
82 |
Use the printer control panel to enable the Cartridge Protection feature |
82 |
Use the printer control panel to disable the Cartridge Protection feature |
82 |
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature |
83 |
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature |
83 |
Troubleshoot Cartridge Protection control panel error messages |
84 |
Replace the toner cartridges |
85 |
Toner-cartridge information |
85 |
Remove and replace the cartridges |
86 |
Replace the imaging drums |
90 |
Imaging drum information |
90 |
Remove and replace the imaging drums |
91 |
Replace the toner-collection unit |
95 |
Toner-collection unit information |
95 |
Remove and replace the toner-collection unit |
95 |
Replace the staple cartridge (M776zs model only) |
99 |
Staple cartridge information |
99 |
Remove and replace the staple cartridge |
99 |
Print |
101 |
Print tasks (Windows) |
102 |
How to print (Windows) |
102 |
Automatically print on both sides (Windows) |
102 |
Manually print on both sides (Windows) |
103 |
Print multiple pages per sheet (Windows) |
103 |
Select the paper type (Windows) |
104 |
Additional print tasks |
105 |
Print tasks (macOS) |
106 |
How to print (macOS) |
106 |
Automatically print on both sides (macOS) |
106 |
Manually print on both sides (macOS) |
107 |
Print multiple pages per sheet (macOS) |
107 |
Select the paper type (macOS) |
107 |
Additional print tasks |
108 |
Store print jobs on the printer to print later or print privately |
109 |
Introduction |
109 |
Create a stored job (Windows) |
109 |
Create a stored job (macOS) |
110 |
Print a stored job |
111 |
Delete a stored job |
112 |
Delete a job that is stored on the printer |
112 |
Change the job storage limit |
112 |
Information sent to printer for Job Accounting purposes |
112 |
Mobile printing |
113 |
Introduction |
113 |
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing |
114 |
Enable wireless printing |
114 |
Change the Wi-Fi Direct name |
114 |
HP ePrint via email |
115 |
AirPrint |
115 |
Android embedded printing |
116 |
Print from a USB flash drive |
117 |
Enable the USB port for printing |
118 |
Method one: Enable the USB port from the printer control panel |
118 |
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only) |
118 |
Print USB documents |
118 |
Print using high-speed USB 2.0 port (wired) |
120 |
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus |
120 |
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected pr ... |
120 |
Copy |
121 |
Make a copy |
121 |
Copy on both sides (duplex) |
123 |
Additional copy tasks |
125 |
Scan |
127 |
Set up Scan to Email |
128 |
Introduction |
128 |
Before you begin |
128 |
Step one: Access the HP Embedded Web Server (EWS) |
128 |
Step two: Configure the Network Identification settings |
129 |
Step three: Configure the Send to Email feature |
131 |
Method one: Basic configuration using the Email Setup Wizard |
131 |
Method two: Advanced configuration using the Email Setup |
134 |
Step four: Configure the Quick Sets (optional) |
139 |
Step five: Set up Send to Email to use Office 365 Outlook (optional) |
141 |
Introduction |
141 |
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account |
141 |
Set up Scan to Network Folder |
143 |
Introduction |
143 |
Before you begin |
143 |
Step one: Access the HP Embedded Web Server (EWS) |
143 |
Step two: Set up Scan to Network Folder |
145 |
Method one: Use the Scan to Network Folder Wizard |
145 |
Method two: Use Scan to Network Folder Setup |
147 |
Step one: Begin the configuration |
147 |
Step two: Configure the Scan to Network Folder settings |
148 |
Step one: Begin the configuration |
148 |
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ... |
148 |
Dialog two: Folder Settings |
150 |
Configure the destination folder for scanned documents |
151 |
Option 1: Configure the printer to save to a shared folder or FTP folder |
151 |
Option 2: Configure the printer to save to a personal shared folder |
153 |
Select the destination folder permissions |
155 |
Option 1: Configure read and write access |
155 |
Option 2: Configure write access only |
155 |
Dialog three: Notification Settings |
155 |
Dialog four: Scan Settings |
156 |
Dialog five: File Settings |
157 |
Dialog six: Summary |
157 |
Step three: Complete the configuration |
157 |
Set up Scan to SharePoint |
158 |
Introduction |
158 |
Before you begin |
158 |
Step one: Access the HP Embedded Web Server (EWS) |
158 |
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set |
159 |
Scan a file directly to a SharePoint site |
160 |
Quick Set scan settings and options for Scan to SharePoint |
162 |
Set up Scan to USB Drive |
164 |
Introduction |
164 |
Step one: Access the HP Embedded Web Server (EWS) |
164 |
Step two: Enable Scan to USB Drive |
165 |
Step three: Configure the Quick Sets (optional) |
165 |
Default scan settings for Scan to USB Drive setup |
166 |
Default file settings for Save to USB setup |
166 |
Scan to email |
168 |
Introduction |
168 |
Scan to email |
168 |
Scan to job storage |
171 |
Introduction |
171 |
Scan to job storage on the printer |
171 |
Print from job storage on the printer |
173 |
Scan to network folder |
174 |
Introduction |
174 |
Scan to network folder |
174 |
Scan to SharePoint |
177 |
Introduction |
177 |
Scan to SharePoint |
177 |
Scan to USB drive |
179 |
Introduction |
179 |
Scan to USB drive |
179 |
Use HP JetAdvantage business solutions |
181 |
Additional scan tasks |
181 |
Fax |
183 |
Set up fax |
184 |
Introduction |
184 |
Set up fax by using the printer control panel |
184 |
Change fax configurations |
185 |
Fax dialing settings |
185 |
General fax send settings |
186 |
Fax receive settings |
187 |
Send a fax |
188 |
Additional fax tasks |
190 |
Manage the printer |
191 |
Advanced configuration with the HP Embedded Web Server (EWS) |
192 |
Introduction |
192 |
How to access the HP Embedded Web Server (EWS) |
192 |
HP Embedded Web Server features |
194 |
Information tab |
194 |
General tab |
195 |
Copy/Print tab |
196 |
Scan/Digital Send tab |
196 |
Fax tab |
197 |
Supplies tab |
198 |
Troubleshooting tab |
198 |
Security tab |
199 |
HP Web Services tab |
200 |
Networking tab |
200 |
Other Links list |
202 |
Configure IP network settings |
203 |
Printer sharing disclaimer |
203 |
View or change network settings |
203 |
Rename the printer on a network |
203 |
Manually configure IPv4 TCP/IP parameters from the control panel |
204 |
Manually configure IPv6 TCP/IP parameters from the control panel |
204 |
Link speed and duplex settings |
205 |
Printer security features |
207 |
Introduction |
207 |
Security statements |
207 |
Assign an administrator password |
208 |
Use the HP Embedded Web Server (EWS) to set the password |
208 |
Provide user access credentials at the printer control panel |
208 |
IP Security |
209 |
Encryption support: HP High Performance Secure Hard Disks |
209 |
Lock the formatter |
209 |
Energy-conservation settings |
210 |
Set the sleep timer and configure the printer to use 1 watt or less of power |
210 |
Set the sleep schedule |
210 |
Set the idle settings |
211 |
HP Web Jetadmin |
211 |
Software and firmware updates |
211 |
Solve problems |
213 |
Customer support |
214 |
Control panel help system |
214 |
Reset factory settings |
215 |
Introduction |
215 |
Method one: Reset factory settings from the printer control panel |
215 |
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) |
215 |
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel |
216 |
Change the “Very Low” settings |
217 |
Change the “Very Low” settings at the control panel |
217 |
For printers with fax capability |
217 |
Order supplies |
217 |
Printer does not pick up paper or misfeeds |
219 |
Introduction |
219 |
The printer does not pick up paper |
219 |
The printer picks up multiple sheets of paper |
222 |
The document feeder jams, skews, or picks up multiple sheets of paper |
226 |
Clear paper jams |
227 |
Introduction |
227 |
Paper jam locations |
227 |
Auto-navigation for clearing paper jams |
228 |
Experiencing frequent or recurring paper jams? |
228 |
Clear paper jams in the document feeder - 31.13.yz |
229 |
Clear paper jams in Tray 1 (13.A1) |
230 |
Clear paper jams in Tray 2 (13.A2) |
235 |
Clear paper jams in the fuser (13.B9, 13.B2, 13.FF) |
241 |
Clear paper jams in the output bin (13.E1) |
246 |
Clear paper jams in the duplex area (13.D3) |
248 |
Clear paper jams in the 550-sheet trays (13.A3, 13.A4) |
253 |
Clear paper jams in the 2 x 550 paper trays (13.A4, 13.A5) |
260 |
Clear paper jams in the 2,700-sheet high-capacity input paper trays (13.A3, 13.A4, 13.A5, 13.A7) |
267 |
Resolving color print quality problems |
275 |
Introduction |
275 |
Troubleshoot print quality |
276 |
Update the printer firmware |
276 |
Print from a different software program |
276 |
Check the paper-type setting for the print job |
277 |
Check the paper type setting on the printer |
277 |
Check the paper type setting (Windows) |
277 |
Check the paper type setting (macOS) |
277 |
Check toner-cartridge status |
278 |
Step one: Print the Supplies Status Page |
278 |
Step two: Check supplies status |
278 |
Print a cleaning page |
278 |
Visually inspect the toner cartridge or cartridges |
279 |
Check paper and the printing environment |
280 |
Step one: Use paper that meets HP specifications |
280 |
Step two: Check the environment |
280 |
Step three: Set the individual tray alignment |
280 |
Try a different print driver |
281 |
Troubleshoot color quality |
282 |
Calibrate the printer to align the colors |
282 |
Troubleshoot image defects |
282 |
Improve copy image quality |
291 |
Check the scanner glass for dirt and smudges |
291 |
Calibrate the scanner |
292 |
Check the paper settings |
294 |
Check the paper selection options |
294 |
Check the image-adjustment settings |
294 |
Optimize copy quality for text or pictures |
294 |
Edge-to-edge copying |
295 |
Improve scan image quality |
296 |
Check the scanner glass for dirt and smudges |
296 |
Check the resolution settings |
297 |
Check the color settings |
298 |
Check the image-adjustment settings |
298 |
Optimize scan quality for text or pictures |
299 |
Check the output-quality settings |
299 |
Improve fax image quality |
300 |
Check the scanner glass for dirt and smudges |
300 |
Check the send-fax resolution settings |
301 |
Check the image-adjustment settings |
302 |
Optimize fax quality for text or pictures |
302 |
Check the error-correction setting |
303 |
Check the fit-to-page setting |
303 |
Send to a different fax machine |
303 |
Check the sender's fax machine |
303 |
Solve wired network problems |
304 |
Introduction |
304 |
Poor physical connection |
304 |
The computer is unable to communicate with the printer |
304 |
The printer is using incorrect link and duplex settings for the network |
305 |
New software programs might be causing compatibility problems |
305 |
The computer or workstation might be set up incorrectly |
305 |
The printer is disabled, or other network settings are incorrect |
305 |
Solve wireless network problems |
306 |
Introduction |
306 |
Wireless connectivity checklist |
306 |
The printer does not print after the wireless configuration completes |
307 |
The printer does not print, and the computer has a third-party firewall installed |
307 |
The wireless connection does not work after moving the wireless router or printer |
307 |
Cannot connect more computers to the wireless printer |
308 |
The wireless printer loses communication when connected to a VPN |
308 |
The network does not appear in the wireless networks list |
308 |
The wireless network is not functioning |
308 |
Reduce interference on a wireless network |
309 |
Solve fax problems |
310 |
Checklist for solving fax problems |
311 |
What type of phone line are you using? |
311 |
Are you using a surge-protection device? |
311 |
Are you using a phone company voice-messaging service or an answering machine? |
312 |
Does your phone line have a call-waiting feature? |
312 |
Check fax accessory status |
312 |
General fax problems |
314 |
The fax failed to send |
314 |
No fax address book button displays |
314 |
Not able to locate the Fax settings in HP Web Jetadmin |
314 |
The header is appended to the top of the page when the overlay option is enabled |
314 |
A mix of names and numbers is in the recipients box |
314 |
A one-page fax prints as two pages |
315 |
A document stops in the document feeder in the middle of faxing |
315 |
The volume for sounds coming from the fax accessory is too high or too low |
315 |