HP D7260 Windows Help

HP D7260 - PhotoSmart Color Inkjet Printer Manual

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  • HP D7260 | Windows Help - Page 1
    HP Photosmart D7200 series Windows Help
  • HP D7260 | Windows Help - Page 2
    Contents 1 HP Photosmart D7200 series Help 3 2 HP Photosmart overview The HP Photosmart at a glance 5 Control panel overview...6 Menu overview...8 Enter text using the visual keyboard 9 Use the HP Photosmart Software 10 3 Find more information...11 4 Finish setting up the HP Photosmart Set your
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    setup troubleshooting 101 Software installation troubleshooting 105 Wired network setup troubleshooting 109 Print quality troubleshooting 112 Print troubleshooting...119 Memory card and front USB port troubleshooting 126 Errors...132 13 HP warranty and support Warranty...151 Ink cartridge
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    "Use the photo features" on page 69 • "Print reports and forms" on page 83 • "Maintain the HP Photosmart" on page 85 • "Shop for ink supplies" on page 95 • "HP warranty and support" on page 151 • "Technical information" on page 157 HP Photosmart D7200 series Help HP Photosmart D7200 series Help 3
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    Chapter 1 HP Photosmart D7200 series Help 4 HP Photosmart D7200 series Help
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    keyboard • Use the HP Photosmart Software The HP Photosmart at a glance Overview Label 1 2 3 4 5 6 7 8 9 10 11 Description On Ink cartridge door Color graphics display (also referred to as the display) Control panel Memory card slots and Photo light Front USB port Photo tray Main input tray
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    port 13 Rear USB port 14 Rear door * Use only with the power adapter supplied by HP. Control panel overview This section describes the functions of the control panel buttons diagram and related table provide a quick reference to the HP Photosmart control panel features. Ethernet Overview
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    automatically corrects red eye coloring in the photo currently shown on the display. Display icons The following icons can appear at the bottom of the display to provide important information about the HP Photosmart. Icon Purpose Shows the ink cartridge status. The color of the icon corresponds
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    topics provide a quick reference to top-level menus that appear on the HP Photosmart display. • Photosmart Express Menu • Setup Menu • Help Menu Photosmart Express Menu The following options are available in the Photosmart Express menu when you insert a memory card or storage device. Overview View
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    If you select one of the last six topics, the help appears on your computer. Insert Ink Cartridges Load Paper Load Paper in Photo Tray Paper Jam How Do I Error Messages General Troubleshooting Networking Troubleshooting Use Memory Cards Get Support Enter text using the visual keyboard You can enter
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    features, such as saving and viewing your photos. For more information on using the HP Photosmart Software: • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top. • If you do not see the HP Photosmart Software Help contents book at the top of the
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    up the HP Photosmart and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see "Troubleshooting" on page 97 in this onscreen Help. HP Photosmart 2600 series printer User Guide
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    Chapter 3 Find more information 12 Find more information
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    Finish setup 4 Finish setting up the HP Photosmart After you have completed the steps in your Setup Guide, refer to this section to help you finish setting up the HP Photosmart. This section contains important setup-related information for your device, including information on setting preferences.
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    the display. 2. Touch Preferences. 3. Touch PictBridge/DPOF/UPnP Tray Select. 4. Touch Main Tray or Photo Tray. Enable faster browsing of photos You can set up the HP Photosmart to enable faster photo browsing by writing small thumbnails to the memory card. The thumbnails take up a relatively small
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    through all the menu options. 3. Touch Default Paper Tray. 4. Touch Main Tray or Photo Tray. Restore the factory defaults You can restore the current settings to what they were when you purchased the HP Photosmart. You can perform this process from the control panel only. To restore the factory
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    for best performance Supported software features Setup instructions USB connection One computer connected with a USB cable to the rear USB 2.0 High Speed port on the HP Photosmart. All features are supported. Follow the Setup Guide for detailed instructions. Ethernet (wired) connection
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    Supported software features to print from the other computers. is supported from the other computers. Setup instructions Connect using Ethernet The HP Photosmart supports both 10 the HP Photosmart in order to establish a connection. Also, some Bluetooth devices display the name of the printer
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    menu options. 3. Touch Device Name. NOTE: The HP Photosmart ships with the predefined name of Photosmart D7200. 4. Touch Change. 5. Use the visual keyboard security for the HP Photosmart You can enable printer security settings through the Bluetooth menu on the HP Photosmart. Touch Setup on
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    default accessibility level. Any Bluetooth device within range can print to the HP Photosmart. • Not visible: Only Bluetooth devices that have stored the device address of the HP Photosmart can print to it. To set the HP Photosmart to be Not visible 1. Touch Setup on the display. 2. Touch Bluetooth
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    in your ink cartridges. Before you print, you must connect an HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology to the HP Photosmart. You must have Windows XP or Windows Vista and either the Microsoft Bluetooth® Protocol Stack or the Widcomm Bluetooth® Protocol Stack installed in
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    the onscreen instructions to finish the installation. 8. Print as you would to any printer. To install and print using the Widcomm stack 1. Make sure that you have installed the HP Photosmart software on the computer. NOTE: The purpose of installing the software is to make sure the printer driver is
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    a "Install the software for a network connection" networked environment. on page 25 Add connections to more computers on the network. "Connect to additional computers on a network" on page 25 Change the HP Photosmart from a USB connection to a network connection. NOTE: Use the instructions in
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    to a router, switch, or hub using an Ethernet cable and how to install the HP Photosmart software for a network connection. This is known as a wired or Ethernet network. Finish setup To set up the HP Photosmart on a wired network, you need to do the following: First, collect all of the required
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    Ethernet connection. NOTE: The HP Photosmart supports both 10 Mbps and 100 Mbps Ethernet networks HP Photosmart. 3. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch. 4. Once you have connected the HP Photosmart to the network, install the software
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    computer. To install the Windows HP Photosmart software 1. Quit all applications running on your computer, including any virus detection software. 2. Insert the Windows CD that came with the HP Photosmart into the CD-ROM drive on your computer and follow the onscreen instructions. 3. If a dialog
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    , choose Add a Device, and then choose Through the network. 4. When the installation is complete, open Printers and Faxes (or Printers) in the Control Panel and delete the printers from the previous USB installation. For more detailed instructions on connecting the HP Photosmart to a network
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    "Network configuration page definitions" on page 30 Restore network defaults You can reset the network settings to what they were when you purchased the HP Photosmart. To restore network defaults 1. Touch Setup on the display. 2. Touch Network. NOTE: If the menu option you want is not visible on the
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    the link speed that matches your network hardware. • Automatic • 10-Full • 10-Half • 100-Full • 100-Half Change IP settings The manually assigning an IP address. If you enter an invalid IP address during the installation, your network components will not be able to connect with the HP Photosmart
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    panel, including Webscan, a feature that lets you scan photos and documents from the HP Photosmart to your computer using a Web browser, and advanced network security options. Also, the Embedded Web Server enables you to monitor status and order printer supplies. NOTE: Use the Embedded Web Server to
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    as shown on the network settings page. For example, http:// 192.168.1.101. The Embedded Web Server Information page appears, showing information for the HP Photosmart. NOTE: If you are using a proxy server in your browser, you might need to disable it to access the Embedded Web Server. 3. Click the
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    firmware revision code. NOTE: If you call HP Support, depending on the problem, you might be asked to provide the firmware revision code. Hostname The TCP/IP name assigned by the installation software to the device. By default, this is the letters HP followed by the last 6 digits of the Media
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    the default gateway is assigned by the installation software, unless you have already set a manual IP address. Configuration Source DNS server The protocol used to assign the IP address to the HP Photosmart: • AutoIP: The installation software automatically determines the configuration parameters
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    printer, which can identify it on a Bluetooth device. A value that the user must enter in order to print via Bluetooth. Shows whether or not the HP Photosmart letters, numbers, punctuation, etc. A feature of the installation software, which determines the configuration parameters of devices on the
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    , and services on IP HP Photosmart. You can monitor status, configure HP Photosmart networking parameters, or access HP Photosmart by the installation software to the device. By default, this is the letters HP followed connect both to the Internet, and help secure networks through the use of firewalls
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    (continued) WEP WPA different nodes (a network connection point, typically a computer) of a network to communicate directly with one another. Wired Equivalent Privacy (WEP) is a type of encryption used for wireless network security. Wi-Fi Protected Access (WPA) is a type of encryption used for
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    Chapter 4 Finish setup 36 Finish setting up the HP Photosmart
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    contains links to commonly performed tasks, such as printing and sharing photos. • "How do I print 10 x 15 cm (4 x 6) inch borderless photos from a memory card?" on page 71 • "How do I print 13 x 18 cm (5 x 7) inch or larger size photos from a memory card?" on page 71 • "How do I create special
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    Chapter 5 How do I? 38 How do I?
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    setting, you can manually set the paper size and type for the print jobs. This section contains the following topics: • Choose papers for printing • Load paper • Avoid paper jams Choose papers for printing You can use different types and sizes of paper in the HP Photosmart. Review the following
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    photo. It is available in several sizes, including A4, 8.5 x 11 inch, and 10 x 15 cm (4 x 6 inch) (with or without tabs). HP Advanced Photo Paper , reports, and flyers. HP All-in-One Paper or HP Printing Paper • HP All-in-One Paper is specifically designed for HP Photosmart devices. It has an extra
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    the ink is more likely to smear. • Envelopes with clasps or windows. They can get stuck in the rollers and cause paper jams. • Banner paper. Load paper This section describes the procedure for loading different types and sizes of paper into the HP Photosmart for your printouts. TIP: To help prevent
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    load many types of letter or A4 paper into the main input tray of the HP Photosmart. To load full-size paper 1. Pull out the main input tray, and then slide the paper-width and paper-length guides to their outermost positions. 2. Tap a stack of paper on a flat surface to align the edges
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    the HP Photosmart is idle and silent when you load paper into the main input tray. If the HP Photosmart is servicing the ink cartridges or help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the main input tray. 4. Slide the paper-width and paper-length guides
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    paper You can load up to 10 x 15 cm (4 x 6 inch) photo paper into the photo tray of the HP Photosmart. For the best results, use 10 x 15 cm (4 x 6 inch) HP Premium Plus Photo Paper or HP Premium Photo Paper. To load 10 x 15 cm (4 x 6 inch) photo paper in the photo tray 1. Raise the output tray, and
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    • "Recommended papers for printing" on page 39 • "Print your photos" on page 71 • "Print a borderless image" on page 56 • "Print a photo on photo paper" on page 57 Load index cards You can load index cards into the photo tray of the HP Photosmart to print notes, recipes, and other text. For best
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    the main input tray of the HP Photosmart. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label
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    the paper-width guide. 5. Push the main input tray back into the HP Photosmart. 6. Pull the output tray extender towards you, as far as it will go. Load other types of paper The following types of paper are designed for special projects. Create your project in the HP Photosmart Software or another
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    10 x 15 cm (4 x 6 inch) photo paper" on page 44 • "Change the print settings for the current job" on page 50 Avoid paper jams To help guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the HP Photosmart
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    . The HP Photosmart will already be selected. 4. If you need to change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. NOTE: When printing a photo, you
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    the HP Photosmart is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help
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    photo paper Photo you can specify a custom paper size) 10 x 15 cm. (with or without manually. To set the paper type for printing 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer
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    print process. To select a print speed or quality 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    HP Photosmart. This helps to prevent wasting paper and ink on projects that do not print as expected. To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer
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    : Print a photo with a white border around the edges. • Fast/Economical printing: Produce draft-quality printouts quickly. • Presentation printing: Print high-quality documents, including letters and transparencies. • Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart. Print
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    Related topics • "Print a borderless image" on page 56 • "Print a photo on photo paper" on page 57 • "Print on transparencies" on page 63 • "Print On the File menu in your software application, click Print. 2. Make sure the HP Photosmart is the selected printer. 3. Click the button that opens
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    print a borderless image 1. Load up to 10 x 15 cm (4 x 6 inch) paper in the photo tray or full-size photo paper in the main input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties
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    you use HP Premium Plus Photo Papers with the HP Photosmart. To print a photo on photo paper 1. Remove all paper from the input tray, and then load the photo paper print side down. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer
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    printout. Photo paper should be flat before printing. Print custom CD/DVD labels You can use the HP Photosmart Software or online templates from the HP Web site Maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart will print. Printing in
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    sides of the page You can print two-sided pages with the HP Photosmart manually. When printing twosided pages, make sure to use paper that is On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties
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    HP Photosmart begins printing. Wait until all the odd-numbered pages are printed before removing any of the printed pages from the output tray. A dialog box displays instructions menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button
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    steps. 9. Wait until the HP Photosmart has stopped printing for several seconds before removing any of the printed pages from the output tray. If you remove the pages while the document is still printing, the pages might get out of order. 10. Follow the instructions that appear on your screen for
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    of paper. To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. manually feed the iron-on transfer sheets into the input tray one sheet at a time. Print on transparencies For the best results, HP recommends you use HP transparency products with the HP Photosmart
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    transparency into the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options
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    before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your
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    use the Windows print spooler is PowerPoint in Microsoft Office 97. If you cannot cancel your print job by using one of the following procedures, consult the instructions for canceling background printing in the online help for your software application. To stop a print job from the HP Photosmart
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    . To stop a print job from the computer (Windows Vista users) 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Click Printers. 3. Double-click the HP Photosmart icon. TIP: You can also double-click the printer icon in the Windows taskbar. 4. Select the print job you want to
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    Chapter 7 Print 68 Print from your computer
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    is network-connected or connected to a computer with a USB cable, you can also transfer your photos to the computer to print, edit, or share. The HP Photosmart supports the memory cards described below. Each type of memory card can only be inserted in the appropriate slot for that card, and
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    the following topics: • View and select photos • Print your photos • Create special projects from your photos • Share photos using HP Photosmart Software • Save photos to your computer • Edit photos using the control panel View and select photos You can view and select photos on your memory card or
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    and the estimated time to complete. TIP: During printing, you can touch Add more photos to add more photos to the print queue. Print your photos You can print the photos on your memory card or storage device in a variety of sizes, from 10 x 15 cm (4 x 6 inch) up to the size of letter or A4 paper
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    appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. Photos View Print Create Share Save 2. Load up to 10 x 15 cm (4 x 6 inch) photo paper in the photo tray or full-size
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    of your print settings, touch Settings. 10. Touch Print (or press the Print Photos button on the control panel). A print status screen displays the number of pages to print and the estimated time to complete. Create special projects from your photos The HP Photosmart enables you to create special
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    print status screen displays the number of pages to print and the estimated time to complete. Share photos using HP Photosmart Software You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card or storage device to your computer's hard drive for sharing
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    Computer screen asks you to see the computer monitor for Share photo options, follow the onscreen prompts on your computer. Save photos to your computer You can use the HP Photosmart Software installed on your computer to transfer photos from a memory card or storage device to your computer's hard
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    to a connected USB storage device by choosing the Save to USB drive option. If the HP Photosmart is network-connected, a list of available computers appears. Select the computer to which you want to transfer the photos, and then continue to the next step. 4. When the Save to Computer screen asks you
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    Photos Edit photos using the control panel The HP Photosmart offers several basic editing features that you can use to edit your photos manually before you print them, as well as a feature that enables you to automatically enhance your photos. This section contains the following topics: • Zoom and
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    down on the display. You might need to rotate the photo to make it show or print properly. NOTE: When printing more than one photo on a page, the HP Photosmart automatically adjusts the orientation of your photos to fit a maximum number of photos on the page. The rotation you apply here is ignored
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    1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. Touch View. The View Photos screen appears. 3. Touch or to scroll through the thumbnails
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    1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. Touch View. The View Photos screen appears. 3. Touch or to scroll through the thumbnails
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    1. Insert a memory card into the appropriate slot on the HP Photosmart, or connect a storage device to the front USB port. The Photosmart Express menu appears, with the most recent photo shown on the display. 2. Touch View. The View Photos screen appears. 3. Touch or to scroll through the thumbnails
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    your printed output; you cannot see the changes on the display. When this feature is enabled, the HP Photosmart uses HP Real Life Technologies to: • Adjust the brightness or darkness of your photos (shown in print preview and printed output) • Adjust the lighting to make dark images appear brighter
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    several aspects of your device, including your ink cartridges. To print a self-test report 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. Touch Setup on the display. 3. Touch Tools. 4. Touch Self-Test Report. The HP Photosmart prints a self-test report, which contains
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    Chapter 9 Print forms The HP Photosmart contains built-in templates that enable you to print common forms, such as narrow or wide ruled notebook paper, graph paper, task checklists, and music
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    10 Maintain the HP Photosmart The HP Photosmart requires little maintenance. You might need to replace, align, or clean your ink cartridges from time to time ensure that your printouts are always of the highest quality. This section provides instructions for keeping the HP Photosmart in top working
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    the ink cartridges • Align the printer • Clean the print head • Clean the ink cartridge contacts • Remove ink from your skin and clothing Replace the ink cartridges Follow these instructions when you need to replace ink cartridges. NOTE: If you are installing ink cartridges in the HP Photosmart for
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    ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area. Maintain the HP Photosmart 1 Ink cartridge latch for the black ink cartridge 2 Ink cartridge latches for the color ink cartridges Work with ink cartridges
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    the new ink cartridge from its packaging, and then, holding it by the handle, push the ink cartridge into the empty slot. Match the color and pattern of the ink cartridge to the color and pattern on the print carriage. 6. Close the latch and make sure it is secure. Maintain the HP Photosmart 88
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    ink cartridge you are replacing. 8. Close the ink cartridge door. Maintain the HP Photosmart Related topics "Shop for ink supplies" on page 95 Align the printer The HP Photosmart automatically aligns the print head when you install the ink cartridges during the initial setup. The HP Photosmart
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    head, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Related topics "Align the printer" on page 89 Clean the ink cartridge contacts Clean the copper-colored ink cartridge contacts if all ink cartridges are installed and a message appears
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    HP support to obtain a replacement ink cartridge ink cartridge contacts. These can damage the ink cartridge or the HP Photosmart. To clean the ink cartridge contacts 1. Make sure the HP Photosmart is turned on. 2. Lift the ink cartridge door. 3. Squeeze the bottom of the latch below the ink cartridge
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    (Q6260A) that provides everything needed to safely clean your HP device. For more information, go to: www.shopping.hp.com/accessories-store/printer. To clean the touch screen 1. Turn off the HP Photosmart. 2. Use any commercially available nonabrasive window cleaner and apply it directly to a clean
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    the HP Photosmart turns off. Turn off the HP Photosmart To avoid damaging the HP Photosmart, you must properly shut it down by using the On button located on the device. Do not turn the HP Photosmart off by unplugging the power cord or turning off a power strip. Maintain the HP Photosmart Self
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    Chapter 10 Maintain the HP Photosmart 94 Maintain the HP Photosmart
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    You can also use the software that came with the HP Photosmart to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct ink cartridge reorder numbers for your device
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    Chapter 11 Shop for ink supplies 96 Shop for ink supplies
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    USB port troubleshooting" on page 126. If the HP Photosmart and computer are not communicating with each other, try the following: • Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly
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    to install. If you are transporting the HP Photosmart make sure you turn off the device by pressing the On button to power it down properly. Also, make sure you leave the ink cartridges installed. Doing these actions will prevent ink leaking from the print head assembly. 98 Troubleshooting
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    clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges. • Handle ink cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary printing problems. Information on paper The HP Photosmart is designed to work well with most
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    into place. 5. Turn on the HP Photosmart, and then touch OK to continue the current job. To clear a paper jam from the top door 1. Turn off the HP Photosmart. 2. Open the ink cartridge door. 3. Lift the top door that is located behind the ink cartridges and print head assembly. 100 Troubleshooting
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    to Photosmart D7200 series, and then clicking Readme. You can access the Readme file by double-clicking the icon located in the top-level folder of the HP Photosmart software CD-ROM. Hardware setup troubleshooting This section contains hardware troubleshooting information for the HP Photosmart. Many
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    Troubleshooting Chapter 12 4. Turn off the HP Photosmart, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen. This section contains the following topics: • The HP
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    your country/region, and then click Contact HP for information on calling for technical support. I connected the USB cable, but I am having problems using the HP Photosmart with my computer Cause: The USB cable was connected before the software was installed. Connecting the USB cable before prompted
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    Troubleshooting Chapter 12 For more information on installing the software and connecting the USB cable, see the Setup Guide that came with the HP Photosmart. The display shows the wrong language Cause: You might have selected the incorrect language when setting up the HP Photosmart. Solution:
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    cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on the display or the computer screen to continue. Software installation troubleshooting Use this section to solve any problems
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    , you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Photosmart. 106 Troubleshooting
  • HP D7260 | Windows Help - Page 108
    from your computer. Do not connect the HP Photosmart to your computer until after you have reinstalled the software. 2. On the Windows taskbar, click Start, Programs or All Programs, HP, Photosmart D7200 series, Uninstall. 3. Follow the onscreen instructions. 4. If you are asked whether you would
  • HP D7260 | Windows Help - Page 109
    Troubleshooting Chapter 12 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart Printer Driver Software, and then click Change/Remove. Follow the onscreen instructions. 4.
  • HP D7260 | Windows Help - Page 110
    the HP Photosmart. Wired network setup troubleshooting This section addresses problems you might encounter setting up a wired network. This section contains the following topics: • The computer is unable to discover the HP Photosmart • The Printer not Found screen appears during installation The
  • HP D7260 | Windows Help - Page 111
    to turn the HP Photosmart off. Then turn off the power on your router or hub. Turn on the router or hub first, and then press the On button to turn the HP Photosmart on. Cause: You were able to connect the HP Photosmart to the network previously, but now it will not connect. 110 Troubleshooting
  • HP D7260 | Windows Help - Page 112
    anti-spyware applications, and then reinstall the HP Photosmart software. You can re-enable your anti-virus or anti-spyware applications after installation is complete. If you see firewall pop-up messages, you must always accept or allow the pop-up messages. Wired network setup troubleshooting 111
  • HP D7260 | Windows Help - Page 113
    report does not show a problem, investigate other causes, such as the image file or software program. For additional ink cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Ink is bleeding or smearing • Ink is not filling the text
  • HP D7260 | Windows Help - Page 114
    . Check the color blocks in the report for any problems. If the color blocks show print quality problems, perform a printer alignment. If the problem persists after cleaning and aligning, contact HP support for help. Go to: www.hp.com/support If prompted, choose your country/region, and then click
  • HP D7260 | Windows Help - Page 115
    Troubleshooting Chapter 12 If the problem persists, use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom
  • HP D7260 | Windows Help - Page 116
    sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue, gray, or brown
  • HP D7260 | Windows Help - Page 117
    sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue, gray, or brown
  • HP D7260 | Windows Help - Page 118
    sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue, gray, or brown
  • HP D7260 | Windows Help - Page 119
    sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue, gray, or brown
  • HP D7260 | Windows Help - Page 120
    troubleshooting Use this section to solve these printing problems: • Envelopes print incorrectly • Borderless printing produces unexpected results • The HP Photosmart is not responding • The HP Photosmart printing • Ink is spraying the inside of the HP Photosmart when I print a photo Envelopes print
  • HP D7260 | Windows Help - Page 121
    clasps or windows. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try printing the image from the photo imaging software that came with the HP Photosmart. The HP Photosmart is not responding
  • HP D7260 | Windows Help - Page 122
    the HP Photosmart. Cause: The HP Photosmart experienced an error. Solution: Turn the HP Photosmart off, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the HP Photosmart. Cause: The status of the printer driver has changed. Print troubleshooting
  • HP D7260 | Windows Help - Page 123
    Troubleshooting Chapter 12 Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status 1. In the HP Solution Center, click the device tab. 2. Click Settings. 3. Click Status. If the status is offline or stop printing, change the
  • HP D7260 | Windows Help - Page 124
    Troubleshooting Solution: Make sure the HP Photosmart is the selected printer in your software application. TIP: You can set the HP Photosmart as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications.
  • HP D7260 | Windows Help - Page 125
    1. Preview your print job before sending it to the HP Photosmart. 2. Check the margins. The HP Photosmart uses the margins you have set in your software application, as long as they are greater than the minimum margins the HP Photosmart supports. 3. Cancel the print job if the margins are not
  • HP D7260 | Windows Help - Page 126
    . Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the HP Photosmart. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the HP Photosmart. Print troubleshooting 125
  • HP D7260 | Windows Help - Page 127
    print job. Memory card and front USB port troubleshooting Use this section to solve these memory card problems: • My memory card no longer works in my digital camera • The HP Photosmart does not read the memory card or storage device • The Photo light next to the memory card slots is blinking
  • HP D7260 | Windows Help - Page 128
    Troubleshooting • The photos on the memory card or storage device do not transfer to my computer • Memory card or storage device is not available • Photos camera or format your memory card in a Windows XP computer by selecting the FAT format. The HP Photosmart does not read the memory card or
  • HP D7260 | Windows Help - Page 129
    are facing the HP Photosmart, and then push the card forward into the appropriate slot until the Photo light turns on. If the problem continues, the The photos on the memory card or storage device do not transfer to my computer Cause: The HP Photosmart Software is not installed. 128 Troubleshooting
  • HP D7260 | Windows Help - Page 130
    2. When prompted, click Install More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart. Cause: The HP Photosmart is turned off. Solution: Turn the HP Photosmart on. Cause: The computer
  • HP D7260 | Windows Help - Page 131
    in a file format that the PictBridge transfer feature supports (exif/JPEG, JPEG, and DPOF). Cause: You did not select any photos on the camera for printing. Solution: Before you connect the digital camera to the front USB port on the HP Photosmart, select some photos on the camera for printing. NOTE
  • HP D7260 | Windows Help - Page 132
    storage device containing a video file. The file name appears as meaningless text Cause: The HP Photosmart does not support Unicode. This is a limitation of the Common Internet File System (CIFS) server. The it will display as arbitrary characters. Memory card and front USB port troubleshooting 131
  • HP D7260 | Windows Help - Page 133
    • Paper messages • Power and connection messages • Ink cartridge messages Device messages The following is a list of device-related error messages: • Firmware revision mismatch • Mechanism error • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage 132 Troubleshooting
  • HP D7260 | Windows Help - Page 134
    assembly is blocked or stalled. Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP Photosmart on again. Photo tray problem Cause: There is not enough paper in the
  • HP D7260 | Windows Help - Page 135
    a memory card reader or a USB cable. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. If these solutions do not work, retake the photos with your digital camera as a last resort. 134 Troubleshooting
  • HP D7260 | Windows Help - Page 136
    Troubleshooting Photos not found Cause: Some of the files on the inserted memory card or attached storage device are damaged. Solution: Reinsert the memory card in the HP Photosmart resort. File format not supported Cause: The HP Photosmart software did not recognize or support the file format of
  • HP D7260 | Windows Help - Page 137
    file name with a new name. Supported file types for the HP Photosmart The HP Photosmart software recognizes the following file formats: BMP, by using the HP Photosmart Software. The copies might not be damaged. If these solutions do not work, retake the photos with your digital 136 Troubleshooting
  • HP D7260 | Windows Help - Page 138
    computer is turned on and is connected to the HP Photosmart. Also make sure you installed the software that came with the HP Photosmart. For more information, see: • "Communication problems over a USB connection" on page 97 • "Wired network setup troubleshooting" on page 109 Out of disk space Cause
  • HP D7260 | Windows Help - Page 139
    properly, the HP Photosmart will not respond and the Photo light (near the memory card slots) will not turn on. After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit. Card is damaged Cause: You formatted the card on a Windows XP computer
  • HP D7260 | Windows Help - Page 140
    messages: • Cannot load paper from input tray • Ink is drying • Out of paper • Paper jam, misfeed or blocked carriage • Paper mismatch • Wrong paper width Cannot load paper from input tray Cause: There is not enough paper in the input tray. Solution: If the HP Photosmart is out of paper or there are
  • HP D7260 | Windows Help - Page 141
    Troubleshooting Chapter 12 Out of paper Cause: There is not enough paper in the input tray. Solution: If the HP Photosmart is print head assembly is blocked or stalled. Solution: Turn the HP Photosmart off and open the ink cartridge door. Remove any objects that are blocking the print head assembly
  • HP D7260 | Windows Help - Page 142
    is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart. Cause: The HP Photosmart is not connected to the computer. Solution: If the
  • HP D7260 | Windows Help - Page 143
    is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart. Cause: The HP Photosmart is not connected to the computer. 142 Troubleshooting
  • HP D7260 | Windows Help - Page 144
    USB cable is securely connected to the HP Photosmart and the computer, as shown below. For more information, see: "Communication problems over a USB connection" on page 97 Ink cartridge messages The following is a list of ink cartridge error messages: • Calibration error • Cannot print • Incorrect
  • HP D7260 | Windows Help - Page 145
    wrong ink cartridge(s) are installed. Solution: The indicated ink cartridge(s) cannot be used after the device has undergone first-time setup. Replace the ink cartridge(s) with the appropriate ink cartridges for the HP Photosmart. To find out the reorder number for all the ink 144 Troubleshooting
  • HP D7260 | Windows Help - Page 146
    Troubleshooting cartridges that the HP Photosmart supports, see the printed documentation that came with the HP Photosmart. For more information, see: "Replace the ink cartridges" on page 86 Cause: The ink cartridge(s) are not intended for use in this device. Solution: Contact HP support. Go to:
  • HP D7260 | Windows Help - Page 147
    Troubleshooting Chapter 12 Solution: Turn the HP Photosmart off, unplug the power cord, and wait 10 seconds. Then, plug the power cord back in and turn the device on. If you continue to receive this message, write down the error code provided in the message, and then contact HP support. Go to: www
  • HP D7260 | Windows Help - Page 148
    Troubleshooting Device service or repairs required as a result of using expired ink will not be covered under warranty. For more information, see: "Replace the ink cartridges" on page 86 Non-HP ink Cause: The HP Photosmart detected non-HP ink. Solution: Replace the indicated ink cartridge(s). HP
  • HP D7260 | Windows Help - Page 149
    of the device, until the door locks into place. Troubleshooting 2. Remove any objects that are blocking the print head assembly, including any packing materials. 3. Turn the HP Photosmart off, then turn it on again. 4. Close the ink cartridge door. Print head failure Cause: The print head assembly
  • HP D7260 | Windows Help - Page 150
    screen to continue. Wrong ink cartridge(s) installed Cause: The wrong ink cartridge(s) are installed. Solution: The first time you set up and use the HP Photosmart, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges is specially formulated to
  • HP D7260 | Windows Help - Page 151
    support. For more information, see: "Replace the ink cartridges" on page 86 Cause: The wrong ink cartridge(s) are installed. Solution: The first time you set up and use the HP Photosmart, make sure to install the ink cartridges that were shipped with your device. The ink in these ink cartridges
  • HP D7260 | Windows Help - Page 152
    Hewlett-Packard provides Internet and phone support for the HP Photosmart. This section contains the following topics: • Warranty • Ink cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Quick Exchange Service
  • HP D7260 | Windows Help - Page 153
    online support specialists • Software and driver updates for the HP Photosmart • Valuable HP Photosmart and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP Photosmart 3. Call HP support. Support
  • HP D7260 | Windows Help - Page 154
    you add any new hardware or software to your computer at about the time that this situation began? • Did anything else occur prior to this situation (such as a thunderstorm, HP Photosmart was moved, etc.)? After the phone support period After the phone support period, help is available from HP at
  • HP D7260 | Windows Help - Page 155
    HP warranty and support Chapter 13 HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see "Pack the HP Photosmart" on page 156. HP Korea customer support 154 HP warranty and support
  • HP D7260 | Windows Help - Page 156
    replace the ink cartridges with replacement ink cartridges. If you receive a replacement HP Photosmart, refer to the instructions included in the box for information about how to secure the ink system. The replacement HP Photosmart might come with ink cartridges that you can use to install in your
  • HP D7260 | Windows Help - Page 157
    functions on the replacement HP Photosmart. NOTE: See the Setup Guide that came with the HP Photosmart for instructions on how to attach your control panel faceplate. The replacement HP Photosmart might come with instructions for setting up your device. Pack the HP Photosmart Complete the following
  • HP D7260 | Windows Help - Page 158
    n/a mm) Photo paper Up to 20 10 n/a * Maximum capacity. † Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. * Maximum capacity. NOTE: For a complete list of supported media sizes, see the printer driver
  • HP D7260 | Windows Help - Page 159
    page 51. Ink cartridge yield Visit www.hp.com/pageyield for more information on estimated cartridge yields. Acoustic information If you have Internet access, you can get acoustic information from the HP Web site. Go to: www.hp.com/support. Environmental product stewardship program Hewlett-Packard is
  • HP D7260 | Windows Help - Page 160
    ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Energy Star® notice This product is designed to reduce power a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that
  • HP D7260 | Windows Help - Page 161
    and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements
  • HP D7260 | Windows Help - Page 162
    in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • Toxic and hazardous substance table • Declaration of conformity (European Economic Area) • HP Photosmart D7200 series declaration of conformity Regulatory model identification number For regulatory
  • HP D7260 | Windows Help - Page 163
    installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions radio/TV technician for help. For further information, contact: Manager of Corporate Product Regulations Hewlett-Packard Company 3000 Hanover Street
  • HP D7260 | Windows Help - Page 164
    Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Declaration of
  • HP D7260 | Windows Help - Page 165
    Name: Manufacturer's Address: Hewlett-Packard Company 16399 West Bernardo Drive San Diego, CA 92127, USA DoC#: SDGOB-0710-rel.1.0 declares, that the product Product Name: Regulatory Model:4) Product Options: HP Photosmart D7200 Series (CC975A,B,C,D,E) SDGOB-0710 ALL Power Adapter: 0957-2230
  • HP D7260 | Windows Help - Page 166
    connection problems device not found 142 HP All-in-One does not turn on 102 connection types supported Bluetooth adapter 17 Ethernet 17 printer sharing 21 control panel buttons 6 features 6 overview 6 country/region, set 13 crop photos 77 customer support warranty 151, 153 D damaged, ink cartridge
  • HP D7260 | Windows Help - Page 167
    (802.3 wired) 31 help menu 8 hostname 31, 34 HP Photosmart send images 74 I images crop 77 rotate 78 zoom 77 improper shutdown 142 ink drying time 139 empty 145 low 126 replace soon 149 sprays inside HP Photosmart 126 ink cartridge failure 145 ink cartridges check ink levels 85 clean contacts 90
  • HP D7260 | Windows Help - Page 168
    menu 8 Photo browsing 14 photo paper load 44 specifications 157 photos add a frame 77 add color effect 77 adjust brightness 77 crop 77 e-mail 74 flip horizontal 77 ink sprays 126 missing 135 print borderless 56 print on photo paper 57 remove red-eye 77 rotate 78 send using HP Photosmart 74 share
  • HP D7260 | Windows Help - Page 169
    101 incorrect measurements 104 jams, paper 48, 104 language, display 104 printer alignment 104 Readme file 101 software installation 105 USB cable 103 troubleshooting cannot find the file or item 132 communication problems 97 error messages 132 file system 126 filename appears as gibberish 131
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HP Photosmart D7200 series
Windows Help