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HP D7260 Windows Help - Page 98

Troubleshooting, Communication problems over a USB connection - power cord

UPC - 883585100026

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Troubleshooting 12 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Wired network setup troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card and front USB port troubleshooting • Errors Troubleshooting tips This section contains the following topics: • Communication problems over a USB connection • Information on ink cartridges and the print head • Information on paper • Clear paper jams • View the Readme file Communication problems over a USB connection NOTE: For information on network communication problems, see "Wired network setup troubleshooting" on page 109. For information on communication problems involving a memory card, PictBridge camera, or storage device, see "Memory card and front USB port troubleshooting" on page 126. If the HP Photosmart and computer are not communicating with each other, try the following: • Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart. • Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length. • Check the connection from the HP Photosmart to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP Photosmart. Make Troubleshooting 97

Section	Page
Contents	2
HP Photosmart D7200 series Help	4
HP Photosmart overview	6
The HP Photosmart at a glance	6
Control panel overview	7
Control panel features	7
Display icons	8
Display sleep state	8
Menu overview	9
Photosmart Express Menu	9
Setup Menu	9
Help Menu	10
Enter text using the visual keyboard	10
Use the HP Photosmart Software	11
Find more information	12
Finish setting up the HP Photosmart	14
Set your preferences	14
Set your language and country/region	14
Adjust the volume	15
Set the default paper tray for PictBridge/DPOF/UPnP printing	15
Enable faster browsing of photos	15
Set the paper tray for printing from a Bluetooth device	16
Restore the factory defaults	16
Play a slideshow on the display	16
Computer connection information	17
Supported connection types	17
Connect using Ethernet	18
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology	18
Find the device name and address	18
Set Bluetooth security for the HP Photosmart	19
Use a Bluetooth® connection to print from your computer	21
Use printer sharing	22
Connect to a network	23
Wired network setup	24
What you need for a wired network	24
Connect the HP Photosmart to the network	25
Install the software for a network connection	26
Connect to additional computers on a network	26
Change the HP Photosmart from a USB connection to a network connection	27
Manage your network settings	27
Change basic network settings from the control panel	27
Change advanced network settings from the control panel settings	28
Use the Embedded Web Server	30
Network configuration page definitions	31
Network glossary	34
How do I?	38
Load paper	40
Choose papers for printing	40
Recommended papers for printing	40
Papers to avoid	42
Load paper	42
Load full-size paper	43
Load 10 x 15 cm (4 x 6 inch) photo paper	45
Load index cards	46
Load envelopes	47
Load other types of paper	48
Avoid paper jams	49
Print from your computer	50
Print from a software application	50
Make the HP Photosmart the default printer	51
Change the print settings for the current job	51
Set the paper size	51
Set the paper type for printing	52
View the print resolution	52
Change the print speed or quality	53
Change the page orientation	53
Scale the document size	54
Change the saturation, brightness, or color tone	54
Preview your print job	54
Change the default print settings	55
Printing shortcuts	55
Create printing shortcuts	56
Delete printing shortcuts	56
Perform special print jobs	57
Print a borderless image	57
Print a photo on photo paper	58
Print custom CD/DVD labels	59
Print using Maximum dpi	59
Print on both sides of the page	60
Print a multiple-page document as a booklet	61
Print multiple pages on a single sheet	63
Print a multiple-page document in reverse order	63
Reverse an image for iron-on transfers	64
Print on transparencies	64
Print a group of addresses on labels or envelopes	65
Print a poster	66
Print a Web page	66
Stop a print job	67
Use the photo features	70
View and select photos	71
Print your photos	72
Create special projects from your photos	74
Share photos using HP Photosmart Software	75
Save photos to your computer	76
Edit photos using the control panel	78
Zoom and pan to crop a photo	78
Rotate a photo	79
Adjust the brightness of your photos	80
Print a frame around your photo	80
Apply special color effects to your photos	81
Remove red‐eye	82
Automatically enhance your photos	83
Print reports and forms	84
Print a self-test report	84
Print forms	85
Maintain the HP Photosmart	86
Check the estimated ink levels	86
Work with ink cartridges	87
Replace the ink cartridges	87
Align the printer	90
Clean the print head	91
Clean the ink cartridge contacts	91
Remove ink from your skin and clothing	93
Clean the HP Photosmart	93
Self-maintenance sounds	94
Reduce energy consumption when the HP Photosmart is off	94
Turn off the HP Photosmart	94
Shop for ink supplies	96
Troubleshooting	98
Troubleshooting tips	98
Communication problems over a USB connection	98
Information on ink cartridges and the print head	99
Information on paper	100
Clear paper jams	100
View the Readme file	102
Hardware setup troubleshooting	102
Software installation troubleshooting	106
Uninstall and reinstall the software	108
Wired network setup troubleshooting	110
Print quality troubleshooting	113
Print troubleshooting	120
Memory card and front USB port troubleshooting	127
Errors	133
Device messages	133
File messages	135
Supported file types for the HP Photosmart	137
General user messages	137
Paper messages	140
Power and connection messages	142
Ink cartridge messages	144
HP warranty and support	152
Warranty	152
Ink cartridge warranty information	152
Support process	153
Before you call HP support	153
HP support by phone	153
Phone support period	154
Placing a call	154
After the phone support period	154
Additional warranty options	154
HP Quick Exchange Service (Japan)	155
HP Korea customer support	155
Prepare the HP Photosmart for shipment	156
Secure the ink system	156
Remove the control panel faceplate	156
Pack the HP Photosmart	157
Technical information	158
Specifications	158
Environmental product stewardship program	159
Paper use	159
Plastics	159
Material safety data sheets	159
Recycling program	160
HP inkjet supplies recycling program	160
Energy Star® notice	160
Special handling of materials	160
Attention California users	160
Battery disposal in the Netherlands	160
Battery disposal in Taiwan	161
Disposal of waste equipment by users in private households in the European Union	161
Regulatory notices	162
Regulatory model identification number	162
FCC statement	163
Notice to users in Korea	163
VCCI (Class B) compliance statement for users in Japan	163
Notice to users in Japan about the power cord	164
Noise emission statement for Germany	164
Toxic and hazardous substance table	164
Declaration of conformity (European Economic Area)	164
HP Photosmart D7200 series declaration of conformity	165