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HP D7260 Windows Help - Page 99

Information on ink cartridges and the print head - troubleshooting

UPC - 883585100026

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Chapter 12 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP Photosmart off and then on again. Troubleshooting • If you are connecting the HP Photosmart through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. • Check other printers or scanners. You might need to disconnect older products from your computer. • Try connecting the USB cable to another USB port on your computer. After you check the connections, try restarting your computer. Turn the HP Photosmart off and then on again. • If necessary, remove the software you installed with the HP Photosmart and then install it again. For more information, see: • "Uninstall and reinstall the software" on page 107 • "Find more information" on page 11 Information on ink cartridges and the print head The following tips help maintain HP ink cartridges and ensure consistent print quality. • Install the ink cartridge on or before the install by date, which is printed on the ink cartridge package. • Keep all ink cartridges in the original sealed packages until they are needed. • Turn off the HP Photosmart by pressing the On button located on the device. Do not turn off the device by turning off a power strip or unplugging the power cord from the HP Photosmart. If you improperly turn off the HP Photosmart, the print head assembly might not return to the correct position. • Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F). • HP recommends that you do not remove the ink cartridges from the HP Photosmart until you have replacement cartridges available to install. If you are transporting the HP Photosmart make sure you turn off the device by pressing the On button to power it down properly. Also, make sure you leave the ink cartridges installed. Doing these actions will prevent ink leaking from the print head assembly. 98 Troubleshooting

Section	Page
Contents	2
HP Photosmart D7200 series Help	4
HP Photosmart overview	6
The HP Photosmart at a glance	6
Control panel overview	7
Control panel features	7
Display icons	8
Display sleep state	8
Menu overview	9
Photosmart Express Menu	9
Setup Menu	9
Help Menu	10
Enter text using the visual keyboard	10
Use the HP Photosmart Software	11
Find more information	12
Finish setting up the HP Photosmart	14
Set your preferences	14
Set your language and country/region	14
Adjust the volume	15
Set the default paper tray for PictBridge/DPOF/UPnP printing	15
Enable faster browsing of photos	15
Set the paper tray for printing from a Bluetooth device	16
Restore the factory defaults	16
Play a slideshow on the display	16
Computer connection information	17
Supported connection types	17
Connect using Ethernet	18
Connect using the HP bt450, Printer and PC Adapter with Bluetooth® Wireless Technology	18
Find the device name and address	18
Set Bluetooth security for the HP Photosmart	19
Use a Bluetooth® connection to print from your computer	21
Use printer sharing	22
Connect to a network	23
Wired network setup	24
What you need for a wired network	24
Connect the HP Photosmart to the network	25
Install the software for a network connection	26
Connect to additional computers on a network	26
Change the HP Photosmart from a USB connection to a network connection	27
Manage your network settings	27
Change basic network settings from the control panel	27
Change advanced network settings from the control panel settings	28
Use the Embedded Web Server	30
Network configuration page definitions	31
Network glossary	34
How do I?	38
Load paper	40
Choose papers for printing	40
Recommended papers for printing	40
Papers to avoid	42
Load paper	42
Load full-size paper	43
Load 10 x 15 cm (4 x 6 inch) photo paper	45
Load index cards	46
Load envelopes	47
Load other types of paper	48
Avoid paper jams	49
Print from your computer	50
Print from a software application	50
Make the HP Photosmart the default printer	51
Change the print settings for the current job	51
Set the paper size	51
Set the paper type for printing	52
View the print resolution	52
Change the print speed or quality	53
Change the page orientation	53
Scale the document size	54
Change the saturation, brightness, or color tone	54
Preview your print job	54
Change the default print settings	55
Printing shortcuts	55
Create printing shortcuts	56
Delete printing shortcuts	56
Perform special print jobs	57
Print a borderless image	57
Print a photo on photo paper	58
Print custom CD/DVD labels	59
Print using Maximum dpi	59
Print on both sides of the page	60
Print a multiple-page document as a booklet	61
Print multiple pages on a single sheet	63
Print a multiple-page document in reverse order	63
Reverse an image for iron-on transfers	64
Print on transparencies	64
Print a group of addresses on labels or envelopes	65
Print a poster	66
Print a Web page	66
Stop a print job	67
Use the photo features	70
View and select photos	71
Print your photos	72
Create special projects from your photos	74
Share photos using HP Photosmart Software	75
Save photos to your computer	76
Edit photos using the control panel	78
Zoom and pan to crop a photo	78
Rotate a photo	79
Adjust the brightness of your photos	80
Print a frame around your photo	80
Apply special color effects to your photos	81
Remove red‐eye	82
Automatically enhance your photos	83
Print reports and forms	84
Print a self-test report	84
Print forms	85
Maintain the HP Photosmart	86
Check the estimated ink levels	86
Work with ink cartridges	87
Replace the ink cartridges	87
Align the printer	90
Clean the print head	91
Clean the ink cartridge contacts	91
Remove ink from your skin and clothing	93
Clean the HP Photosmart	93
Self-maintenance sounds	94
Reduce energy consumption when the HP Photosmart is off	94
Turn off the HP Photosmart	94
Shop for ink supplies	96
Troubleshooting	98
Troubleshooting tips	98
Communication problems over a USB connection	98
Information on ink cartridges and the print head	99
Information on paper	100
Clear paper jams	100
View the Readme file	102
Hardware setup troubleshooting	102
Software installation troubleshooting	106
Uninstall and reinstall the software	108
Wired network setup troubleshooting	110
Print quality troubleshooting	113
Print troubleshooting	120
Memory card and front USB port troubleshooting	127
Errors	133
Device messages	133
File messages	135
Supported file types for the HP Photosmart	137
General user messages	137
Paper messages	140
Power and connection messages	142
Ink cartridge messages	144
HP warranty and support	152
Warranty	152
Ink cartridge warranty information	152
Support process	153
Before you call HP support	153
HP support by phone	153
Phone support period	154
Placing a call	154
After the phone support period	154
Additional warranty options	154
HP Quick Exchange Service (Japan)	155
HP Korea customer support	155
Prepare the HP Photosmart for shipment	156
Secure the ink system	156
Remove the control panel faceplate	156
Pack the HP Photosmart	157
Technical information	158
Specifications	158
Environmental product stewardship program	159
Paper use	159
Plastics	159
Material safety data sheets	159
Recycling program	160
HP inkjet supplies recycling program	160
Energy Star® notice	160
Special handling of materials	160
Attention California users	160
Battery disposal in the Netherlands	160
Battery disposal in Taiwan	161
Disposal of waste equipment by users in private households in the European Union	161
Regulatory notices	162
Regulatory model identification number	162
FCC statement	163
Notice to users in Korea	163
VCCI (Class B) compliance statement for users in Japan	163
Notice to users in Japan about the power cord	164
Noise emission statement for Germany	164
Toxic and hazardous substance table	164
Declaration of conformity (European Economic Area)	164
HP Photosmart D7200 series declaration of conformity	165

Match case Limit results 1 per page

sure the other end of the USB cable is plugged into a USB port on your computer.

After the cable is connected properly, turn the HP Photosmart off and then on again.

•

If you are connecting the HP Photosmart through a USB hub, make sure the hub is

turned on. If the hub is on, try connecting directly to your computer.

•

Check other printers or scanners. You might need to disconnect older products from

your computer.

•

Try connecting the USB cable to another USB port on your computer. After you check

the connections, try restarting your computer. Turn the HP Photosmart off and then

on again.

•

If necessary, remove the software you installed with the HP Photosmart and then

install it again.

For more information, see:

•

“

Uninstall and reinstall the software” on page 107

•

“

Find more information” on page 11

Information on ink cartridges and the print head

The following tips help maintain HP ink cartridges and ensure consistent print quality.

•

Install the ink cartridge on or before the install by date, which is printed on the ink

cartridge package.

•

Keep all ink cartridges in the original sealed packages until they are needed.

•

Turn off the HP Photosmart by pressing the

button located on the device. Do not

turn off the device by turning off a power strip or unplugging the power cord from the

HP Photosmart. If you improperly turn off the HP Photosmart, the print head assembly

might not return to the correct position.

•

Store ink cartridges at room temperature (15.6°-26.6° C or 60°-78° F).

•

HP recommends that you do not remove the ink cartridges from the HP Photosmart

until you have replacement cartridges available to install.

If you are transporting the HP Photosmart make sure you turn off the device by

pressing the

button to power it down properly. Also, make sure you leave the ink

cartridges installed. Doing these actions will prevent ink leaking from the print head

assembly.

Chapter 12

Troubleshooting