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HP Deskjet 1180c HP Deskjet 1180c series printers - (English) User Guide - Page 32

Customer Support, Toolbox, hp instant support, Web - troubleshooting

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7 Customer Support The information in the previous chapter suggests solutions to common problems. If your printer is not operating properly and these suggestions do not solve your problem, try using one of the following support services to obtain assistance. Toolbox Toolbox is available only if you installed the printer driver through SETUP.EXE. The Troubleshooting tab in this program provides easy step-by-step solutions to common printing problems. You should be able to resolve most printing problems by stepping through the provided solutions. You can run this program by double-clicking the Toolbox icon on the desktop or in the program group. hp instant support Web hp instant support is a Web-based tool that provides product-specific services, troubleshooting tips, and information about your printer's ink and media usage. To access hp instant support, select hp instant support in the Toolbox Information tab. hp instant support web pages are dynamically created. Do not bookmark this site, always access from the Toolbox. Visit our World Wide Web for the latest printer software, product, operating system, and support information. http://www.hp.com/support/dj1180c ENWW 7-1

Section	Page
hp deskjet 1180c series printer	1
Contents	3
Welcome	5
Using this Guide	5
For More Information	6
Printer Basics and Connections	7
Understanding the Printer Parts and Functions	7
Connecting the Printer	8
Connecting the Printer to the USB Port	8
Using Your Printer on a Network	11
Connecting to an External Print Server	12
Win i	13
Printing Features	13
Save Your Settings	13
Enlarging or Reducing a Document	13
Handout	14
Tiling	14
Booklet	14
Manual Duplex (Two-Sided Printing)	15
Mirror Image	15
Banner	16
Watermark	16
Imaging Options	16
Preferences	17
Printing from DOS Software Programs	17
HP Deskjet Control Panel for DOS	17
Installing the HP Deskjet Control Panel for DOS	18
Using the HP Deskjet Control Panel for DOS	18
DOS Printer Driver	18
Mac i	19
Setting Up Your Printer on a Macintosh Computer	19
Printing Features	20
Printing and Loading Media	21
Main Paper Tray	22
Manual Feed	22
Troubleshooting	23
Power Cannot Be Turned On	23
Nothing Is Printed	23
A Blank Page is Ejected	24
Placement of the Text or Graphics is Wrong	24
Something on the Page is Missing or Incorrect	25
Printer Takes a Long Time to Print a Job	25
Paper is Jammed in the Printer	26
Tips for Avoiding Paper Jams	26
Uninstalling the Printer Software	27
USB Installation Failed or Nothing Prints Through USB	27
Printer Does Not Print After Switching Ports	28
Aligning the Print Cartridges	28
Cleaning the Print Cartridges	28
Using and Caring for Print Cartridges	29
Mac Troubleshooting	30
Printing a Sample Page	30
Printing a Diagnostic Page	31
Customer Support	32
Toolbox	32
hp instant support	32
Web	32
HP Telephone Support	33
Printer Specifications and HP Supplies	34
Printer Specifications	34
Ordering HP Supplies	37
Print Cartridge	37
Parallel Cable	37
USB Cable	37
Network Interface	37
HP Bright White InkJet Paper	37
HP Premium InkJet Paper	37
HP Premium Heavyweight InkJet Paper	38
HP Premium Photo Paper	38
HP Premium Plus Photo Paper	38
HP Professional Brochure and Flyer Paper	38
HP Premium Transparency Film	38
HP Banner Paper	38
HP Iron-on T-shirt Transfers	38
HP Greeting Card Paper	39
HP Felt-Textured Greeting Cards, Ivory/Half-fold	39
HP Glossy Greeting Card Paper	39
Regulatory Notices	40
Safety Information	41
Hewlett-Packard Limited Warranty Statement	42
Index	44