HP Deskjet 3510 User Guide - Page 43

System and Security, Devices and Printers - offline

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Take me to the HP Printing Diagnostic Utility download page. Resolve print issues NOTE: Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages on the printer display and resolve them by following the onscreen instructions. 2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If your computer is connected to the printer with a wireless connection, confirm that the connection is working. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Either double-click the icon for your product or right-click the icon for your product and select See what's printing to open the print queue. c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. d. If you made any changes, try to print again. 4. Verify that the product is set as the default printer. To verify that the product is set as the default printer a. Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b. Make sure the correct product is set as the default printer. The default printer has a check mark in a black or green circle next to it. c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer. d. Try using your product again. 5. Restart the print spooler. To restart the print spooler a. Depending upon your operating system, do one of the following: Windows 7 • From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. • Double-click Services. • Right-click the Print Spooler, and then click Properties. • On the General tab, next to Startup type, make sure that Automatic is selected. • If the service is not already running, under Service status, click Start, and then click OK. Windows Vista • From the Windows Start menu, click Control Panel, System and Maintenance, Administrative Tools. • Double-click Services. • Right-click the Print Spooler service, and then click Properties. Solve a problem Unable to print 41

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Take me to the HP Printing Diagnostic Utility download page.
Resolve print issues
NOTE:
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to
print, try the following in order:
1.
Check for error messages on the printer display and resolve them by following the onscreen instructions.
2.
If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, confirm that the connection is working.
3.
Verify that the product is not paused or offline.
To verify that the product is not paused or offline
a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b
.
Either double-click the icon for your product or right-click the icon for your product and select
See
what’s printing
to open the print queue.
c
.
On the
Printer
menu, make sure there are no check marks next to
Pause Printing
or
Use Printer
Offline
.
d
.
If you made any changes, try to print again.
4.
Verify that the product is set as the default printer.
To verify that the product is set as the default printer
a
.
Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then click
Printers and
Faxes
.
b
.
Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c
.
If the wrong product is set as the default printer, right-click the correct product and select
Set as
Default Printer
.
d
.
Try using your product again.
5.
Restart the print spooler.
To restart the print spooler
a
.
Depending upon your operating system, do one of the following:
Windows 7
•
From the Windows
Start
menu, click
Control Panel
,
System and Security
, and then
Administrative Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler
, and then click
Properties
.
•
On the
General
tab, next to
Startup type
, make sure that
Automatic
is selected.
•
If the service is not already running, under
Service status
, click
Start
, and then click
OK
.
Windows Vista
•
From the Windows
Start
menu, click
Control Panel
,
System and Maintenance
,
Administrative Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler service
, and then click
Properties
.
Unable to print
41
Solve a problem