HP Deskjet 3918 Reference Guide - (Windows/Macintosh OS X) - Page 14

HP support English Support process Follow these steps to troubleshoot the printer: 1. Search the onscreen user's guide on your computer (see page 3) for information about the issue. 2. Visit the HP online service and support Web site at www.hp.com/support. HP online service and support is always available to all HP customers for the life of their HP products. It is the fastest source for up-to-date product information and expert assistance, and includes the following features: • Fast access to qualified online support specialists • Software and printer driver updates for your product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts, and HP newsgrams that are available when you register your product 3. For Europe only: Contact your local point of purchase. If your printer has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is provided at no charge during the printer limited warranty period. After the warranty period, you will be quoted a service charge.) 4. Call HP support. Support options and availability vary by product, country/region, and language. HP support by phone For a list of support phone numbers, see the inside front cover of this guide. Phone support period One year of phone support is available in Asia Pacific and Latin America (including Mexico). To determine the duration of phone support in North America, Eastern Europe, the Middle East, and Africa, go to www.hp.com/ support. Standard phone company charges apply. Placing a call Call HP support while you are at the computer and in front of the printer. Be prepared to provide the following information: ‰ Printer model number (located on the label on the front of the printer) ‰ Printer serial number (located on the bottom of the printer) ‰ Computer operating system ‰ Version of the printer driver ‰ Messages that appear when the situation occurs ‰ Answers to these questions: • Has this situation happened before? Can you re-create it? • Did you add any new hardware or software to your computer at about the time that this situation began? After the phone support period After the phone support period, help is available from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/ region to learn more about support options. 12