HP Deskjet 3918 Reference Guide - (Windows/Macintosh OS X) - Page 8

English Troubleshooting Use the information in this section if you have problems setting up the HP printer, if you cannot print after you set up the printer, or if a paper jam occurs. This section also explains where to find additional troubleshooting information. Section Installation troubleshooting for Windows Printer is not printing after installation Printer does not print Paper jam Still need help? Topics The installation program stops when it finds an unsupported operating system. The installation program does not start automatically. An "Unknown Device" message appears. The installation program stops when it looks for new hardware. (Windows only) The printer name does not appear in the list of printers after I click Print on the File menu. (Macintosh only) The printer will not print or the computer is not responding. Nothing happens when I try to print The printer has a paper jam. This is a list of additional troubleshooting topics that are discussed in the onscreen user's guide. Page page 6 page 7 page 7 page 8 page 9 page 9 page 10 page 11 page 11 Installation troubleshooting for Windows Use the information in this section if you have problems setting up the HP printer. Problem The installation program stops when it finds an unsupported operating system. Possible cause Your operating system is Windows XP 64-bit. Solution 1. Click the Cancel button to end the installation program. 2. Go to www.hp.com/support for information. 6