HP ENVY 14-j000 ENVY Notebook model numbers used: 14-j000 through 14-j099 Main
HP ENVY 14-j000 Manual
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- HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 1
HP ENVY Notebook (model numbers used: 14-j000 through 14-j099) Maintenance and Service Guide - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 2
Microsoft group of companies. Product notice This guide describes features that are common to most models HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 3
Self-Repair Parts CAUTION: The computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 4
iv Important Notice about Customer Self-Repair Parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 6
vi Safety warning notice - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 7
Display assembly subcomponents ...20 Miscellaneous parts ...21 4 Removal and replacement procedures preliminary requirements 22 Tools required ...22 Service considerations ...22 Plastic parts ...22 Cables and connectors ...23 Drive handling ...23 Grounding guidelines ...24 Electrostatic discharge - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 8
...33 6 Removal and replacement procedures for Authorized Service Provider parts 35 Component replacement procedures ...35 Front BIOS version ...73 Downloading a BIOS update ...74 Using HP PC Hardware Diagnostics (UEFI) ...74 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 75 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 9
to know 85 Recovering using HP Recovery partition (select models only 86 Recovering using the recovery media 86 Changing the computer boot order 86 13 Power cord set requirements ...88 Requirements for all countries ...88 Requirements for specific countries and regions 89 14 Recycling ...91 ix - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 10
Index ...92 x - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 11
Processors Chipset Graphics Panel Memory Hard drive Description HP ENVY Notebook (model numbers used: 14-j000 through 14-j099) Intel™ Core® i7-5500U 2.40- board 4096MB system memory Support for DDR3L-1600 dual channel Support for DDR3L-1600 single channel 4096-MB system memory Supports up to 12288 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 12
4.5-mm) ● 65-W AC adapter (non-PFC, S-3P, 3-wire, 4.5-mm) ● 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) ● 45-W HP Smart AC adapter (non-PFC, RC, 3-wire, 4.5-mm) ● Fingerprint reader with software support (HP Simple Pass) ● Security cable slot ● Trusted platform module (TPM) 2.0 ● Windows - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 13
Category Operating system (operating system) Serviceability Description ● Windows 8.1 Home High End ● Windows 8.1 (CPPP, for use only in the People's Republic of China) ● Windows 7 Professional (64-bit) End-user replaceable parts: ● AC - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 14
2 External component identification Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 15
Buttons, speakers, and fingerprint reader Item (1) (2) Component Speakers (2) Power button Description Produce sound. ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 16
Item Component (3) Fingerprint reader Keys Description From the Windows desktop, right-click the Start button, and then select Power Options. Allows a fingerprint logon to Windows, instead of a password logon. Item (1) (2) (3) Component esc key fn key Windows key (4) Action keys (5) - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 17
Lights Item (1) Component Power light (2) Caps lock light (3) Mute light (4) Fingerprint reader light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 18
TouchPad Item (1) (2) (3) Front Component TouchPad zone Left TouchPad button Right TouchPad button Component Speakers (2) Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 19
cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 20
Item Component (6) Memory card reader Description NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Reads optional memory cards that enable you to store, manage, share or access information. To insert a card: 1. - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 21
Hibernation. Hibernation is a power-saving state that uses the least amount of power. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard (select models only) has temporarily parked the hard drive. Connects an optional USB device, such as a keyboard, mouse, external drive - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 22
Bottom Item (1) Component Vents (5) (2) HP Triple Bass Reflex Subwoofer Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 23
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 24
Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label in which the devices have been approved for use. 14 Chapter 2 External component identification - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 25
on page 13 for more information. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 15 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 26
Item (1) (2) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 20. Keyboard/top cover (includes keyboard cable and keyboard backlight cable): - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 27
-001 (12) Subwoofer (includes cable and 2 rubber isolators) 818130-001 (13) RTC battery (includes cable and double-sided adhesive) 818125-001 (14) Fingerprint reader board 818089-001 (15) Security cable slot bracket 818115-001 (16) Fingerprint reader board cable (includes double-sided - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 28
Item (20) (21) (22) (23) (24) (25) (26) (27) (28) Component Spare part number graphics subsystem with 4096-MB of discrete video memory, 4.0-GB of system memory, and a non-Windows operating system Equipped with an Intel Core i5-5200U 2.20-GHz (SC turbo up to 2.70-GHz) dual core processor (3.0-GB - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 29
Item Component Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 818100-001 For use only on computer models equipped with a graphics subsystem with UMA memory 818099-001 Computer major components 19 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 30
-sided adhesive) 818101-001 Webcam/microphone module (includes double-sided adhesive) 812714-001 Display panel: 14.0-in, FHD, WLED, AntiGlare (1920×1080), slim (3.0-mm), SVA eDP 1.2 818124-001 14.0-in, HD, WLED, AntiGlare (1366×768), flat (3.6-mm), SVA eDP 1.2 818123-001 Display hingecover - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 31
(PFC, S-3P, 3-wire, 4.5-mm) 90-W AC adapter (PFC, S-3P, 3-wire, 4.5-mm) 65-W AC adapter (non-PFC, S-3P, 3-wire, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, EM, 3-wire, 4.5-mm) 45-W HP Smart AC adapter (non-PFC, RC, 3-wire, 4.5-mm) Power cord (3-pin, black, 1.00 m): For use in Argentina For use in - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 32
following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of theconsiderations that you must keep in mind during disassembly and assembly procedures - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 33
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 23 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 34
Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 35
. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 36
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 37
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions many as 21 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 38
3. Remove the eight Phillips PM2.5×8.8 screws (3) that secure the bottom cover to the computer. 4. Lift the front edge of the bottom cover (1) up and back until it rests at an angle. 5. Remove the bottom cover (2). Reverse this procedure to install the bottom cover. Hard drive NOTE: The hard drive - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 39
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 40
4. Remove the hard drive (3). If it is necessary to disassemble the hard drive: 1. Disconnect the hard drive cable (1) from the hard drive. The hard drive cable is available using spare part number 818103-001. 2. Remove the four Phillips PM2.5×3.7 screws (2) that secure the hard drive bracket to the - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 41
country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 42
2. Disconnect the WLAN antenna cables (1) from the WLAN module terminals. NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #2/Aux terminal. 3. Remove the Phillips PM2.0×3.7 broad head screw (2) that - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 43
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve should be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Memory module Description 8-GB memory module (PC3, 12800, 1600) - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 44
2. Spread the two retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 3. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install the memory module. 34 Chapter 5 Removal and - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 45
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions 63 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 46
top cover. 5. Remove the three Phillips PM2.0×3.3 screw (4) that secures the front speakers to the top cover. 36 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 47
6. Remove the front speakers (5). NOTE: When removing the front speakers, make note of the location of the rubber isolators (6). Failure to properly install or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the front speakers. Battery - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 48
. 3. Disconnect all external devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 49
5. Remove the front speakers (see Front speakers on page 35). 6. Remove the battery (see Battery on page 37). Remove the TouchPad board: 1. Disconnect the battery cable from the system board. 2. Release the fingerprint reader board cable (1) from the TouchPad board. (The fingerprint reader board - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 50
disconnect the TouchPad board cable (3) from the TouchPad board. Reverse this procedure to install the TouchPad board. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 51
RTC battery Description RTC battery Spare part number 697917-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 52
Battery on page 37). Remove the fingerprint reader board: 1. Disconnect the battery cable from the system board. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 53
2. Release the ZIF connector (1) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable from the system board. 3. Release the fingerprint reader board cable (2) from the TouchPad board. (The fingerprint reader board cable is secured to the - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 54
reader board cable (2) from the fingerprint reader board. Reverse this procedure to install the fingerprint reader board. 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 55
Subwoofer Description Subwoofer (includes cable and 2 rubber isolators) Spare part number 818130-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 56
devices from the computer. 4. Remove the bottom cover (see Bottom cover on page 27). Remove the fan: 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 57
1. Disconnect the battery cable from the system board. NOTE: Steps 2 through 7 apply to computer models equipped with a graphics subsystem with discrete memory. See steps 8 through 10 for fan removal steps for computer models equipped with a graphics subsystem with UMA memory. 2. Release the power - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 58
Bottom cover on page 27). Remove the RJ45 cover: 1. Disconnect the battery cable from the system board. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 59
2. Remove the two Phillips PM2.5×8.8 screws (1) that secure the RJ45 cover and the right display hinge to the top cover. 3. Release the right display hinge (2) by swinging it up and back. 4. Remove the RJ45 cover (3). Reverse this procedure to install the RJ45 cover. Component replacement procedures - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 60
. 2. Remove the two Phillips PM2.5×8.8 screws (1) that secure the security cable slot bracket to the top cover. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 61
3. Remove the security cable slot bracket (2). Reverse this procedure to install the security cable slot bracket. System board NOTE: The system board spare part kit includes replacement thermal material. Description Equipped with an Intel Core i7-5500U 2.40-GHz (SC turbo up to 3.00-GHz) dual core - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 62
connector cable ● (4) Hard drive ZIF connector cable ● (5) TouchPad board ZIF connector cable ● (6) Keyboard backlight ZIF connector cable 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 63
2. Disconnect the following cables from the system board: ● (1) Keyboard ZIF connector cable ● (2) Fingerprint reader board ZIF connector cable ● (3) RTC battery cable ● (4) Card reader board ZIF connector cable ● (5) Front speakers cable ● (6) Left speaker cable ● (7) Display panel cable Component - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 64
up and back. 6. Lift the left side of the system board (1) until it rests at an angle. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 65
7. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description For use only on computer models equipped with a graphics subsystem with - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 66
heat sink, remove the four Phillips PM2.0×3.3 screws (1) that secure the heat sink to the system board. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 67
spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it, and on the graphics subsystem component (3) and the heat sink section (4) that services it. Thermal paste is used on the processor (1) and the heat sink section (2). Component replacement - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 68
left speaker: 1. Remove the two Phillips PM2.0×3.3 screws (1) that secure the left speaker to the top cover. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 69
2. Remove the left speaker (2). Reverse this procedure to install the left speaker. Card reader board Description Card reader board NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader board cable is available using spare part number 818106-001. - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 70
then remove the following components: a. Battery (see Battery on page 37) b. Fan (see Fan on page 46) 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 71
c. RJ45 cover (see RJ45 cover on page 48) d. Security cable slot bracket (see Security cable slot bracket on page 50) e. System board (see System board on page 51) Remove the power connector cable: 1. Remove the Phillips PM2.0×3.3 screw (1) that secures the power connector cable and bracket to the - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 72
display hinge to the top cover. 5. Release the left display hinge (2) by swinging it up and back. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 73
6. Slide the top cover (3) forward and remove the display assembly. 7. If it is necessary to replace the display bezel: a. Remove the two display bezel screw covers (1). The display bezel screw covers are available in the Bezel Trim Kit, spare part number 818102-001. b. Remove the two Phillips PM2 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 74
.) d. Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number 812714-001. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 75
panel cable (3) from the display panel. The display bezel is available using spare part numbers 818124-001 (14.0-in, FHD, WLED, AntiGlare (1920×1080), slim (3.0-mm), SVA eDP 1.2) and 818123-001 (14.0-in, HD, WLED, AntiGlare (1366×768), flat (3.6-mm), SVA eDP 1.2). Component replacement procedures 65 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 76
the six Phillips PM2.5×2.2 broad head screws (2) that secure the display hinges to the display back cover. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 77
h. Remove the display hinges (3). The display hinges are available using spare part number 818119-001. 11. If it is necessary to replace the display panel cable: a. Remove the display bezel. b. Remove the display panel. c. Remove the display hingecover. d. Disconnect the webcam/microphone module - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 78
the display back cover. f. Release the wireless antenna cable from theclips (3) built into the display back cover. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 79
g. Remove the wireless antenna cable and transceivers (4). The wireless antenna is available using spare part number 818097-001. Reverse this procedure to install the display assembly subcomponents. Component replacement procedures 69 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 80
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting support, selecting the HP Support the on-screen instructions. To check for later - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 81
. 1. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 82
follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press or tap esc. Downloading HP PC Hardware Diagnostics (UEFI for a specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers & Downloads. - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 83
9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) - Windows 7 HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 84
. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. Select Start, type hp support assistant, and then select the HP Support Assistant program. 2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. 3. At the download - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 85
instructions. NOTE: If you need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are two options to download HP product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 86
°C to 60°C -4°F to 140°F Relative humidity Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating (14.7 to 4.4 psia) -15 m to 12,192 m -50 ft to 40,000 ft Shock Operating 125 g, 2 ms - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 87
Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media (using either - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 88
contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. ● Be sure see Help and Support. ▲ From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 89
booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 90
or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 91
HP Recovery media; see Creating HP Recovery media (select models only) on page 77. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 92
these recovery tools carefully, and keep them in a safe place. ● HP Recovery Manager examines the computer and determines the required storage capacity for the discs, or you can obtain recovery discs for your computer from the HP website. If you use an external optical drive, it must be connected - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 93
Creation. 3. Follow the on-screen instructions to continue. To recover, see Recovering the original system using HP Recovery Manager on page 85. . For more information about using shadow copies to restore, see Help and Support. Creating a system restore point 1. Select Start > Control Panel > System - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 94
> System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account , running utilities, or changing Windows settings. See Help and Support for more information. To restore, see Restoring specific files using - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 95
software fixes the problems. If uninstalling does not fix the problems, you can Click System Restore, and follow the on-screen instructions. Restoring specific files If files are accidentally deleted from Support for more information. Recovering the original system using HP Recovery Manager HP - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 96
press f11 while the "F11 (System Recovery)" message is displayed on the screen. 2. Click System Recovery in the HP Recovery Manager window. 3. Follow the on-screen instructions. Recovering using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 97
1. Insert the flash drive into a USB port. 2. Restart the computer. 3. Press esc while the computer is restarting, and then press f9 for boot options. 4. Select the flash drive from the boot options window. Restore and recovery 87 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 98
13 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equipment - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 99
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 100
Country/region Accredited agency Applicable note number 2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 101
14 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 102
Index A AC adapter spare part numbers 21 support 2 AC adapter/battery light 11 action keys 6 airplane mode update 71, 74 starting the Setup Utility 70 updating 70, 73 Bluetooth label 14 boot order 80 changing 86 bottom 14 bottom components 12 bottom cover removal 27 spare part numbers 18, 27 button - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 103
HP PC Hardware Diagnostics (UEFI) 72 downloading 75 using 74 HP Recovery Manager 85 correcting boot problems 80 starting 80 HP Recovery media creating 77 recovery 80 HP Bluetooth 14 Microsoft Certificate of Authenticity 14 regulatory 14 serial number 13 service 13 wireless certification 14 WLAN 14 - HP ENVY 14-j000 | ENVY Notebook model numbers used: 14-j000 through 14-j099 Main - Page 104
HP Recovery Manager 79, 85 media 80 options 78 starting 80 supported discs 78 system 79 USB flash drive 80 using HP description 2 serial number 13 service labels 13 serviceability, product description 3 speaker certification label 14 wireless, product description 2 WLAN device 14 WLAN label 14 WLAN
HP ENVY Notebook (model numbers used:
14-j000 through 14-j099)
Maintenance and Service Guide