HP ENVY 15-ah100 Maintenance and Service Guide
HP ENVY 15-ah100 Manual
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- HP ENVY 15-ah100 | Maintenance and Service Guide - Page 1
HP ENVY m6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 2
and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Second Edition: August 2015 First Edition: May 2015 Document Part Number: 807579-002 Product notice This guide describes - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 5
Lights ...7 Buttons and speakers ...8 Keys ...9 Left side ...10 Right side ...12 Bottom ...13 Service tag ...14 3 Illustrated parts catalog ...15 Computer major components ...15 Mass storage devices ...17 Display assembly subcomponents - touch screen 18 Display assembly subcomponents - non-touch - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 6
73 8 Backing up, restoring, and recovering in Windows 8.1 74 Creating recovery media and backups ...74 Creating HP Recovery media (select models only 74 Using Windows tools ...75 Restore and recovery ...75 Recovering using HP Recovery Manager 76 What you need to know before you get started 76 vi - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 7
partition (select products only 83 10 Using HP PC Hardware Diagnostics (UEFI) ...84 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 85 11 Specifications ...86 Computer specifications ...86 39.6-cm (15.6-in) display specifications ...87 Hard drive specifications ...88 12 Power - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 8
viii - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 9
Description HP ENVY m6 Notebook PC AMD™ FX-8800P 2.1-GHz processor (turbo up to 3.4-GHz; 2133-MHz/2.0-MB L2 cache, quad core, 15 W) A10 processor) Two non-accessible/upgradable memory module slots DDR3L-1600 dual channel support Support for 16-GB of system RAM in the following configurations: ● 8192- - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 10
Compatible with Miracast-certified devices (Windows 8.1) HP Multi-Format Digital Media Card Reader Supports SD/SDHC/SDXC Push-Push Insertion/Removal One supporting up to 4096×2160 @ 24Hz/1920×1080 @ 60Hz RJ-45 (Ethernet) USB 3.0 ports (three on left side) USB 2.0 ports (one on right side) Full size - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 11
Category Operating system Serviceability Description ● TPM 2.0 Preinstalled: Windows 8.1 Windows 10 End user replaceable parts: ● AC adapter 3 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 12
2 External component identification Display Component (1) Internal display switch (2) Internal microphones (2) (3) Webcam light (4) Webcam Description Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 13
, and Environmental Notices that applies to your country or region. To access this document in Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 14
Top TouchPad Component (1) (2) (3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 6 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 15
Lights Component (1) Power light (2) Mute light (3) Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 16
Buttons and speakers Component (1) Power button 8 Chapter 2 External component identification Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 17
Component (2) Keys Speakers (2) (select models only) Description ▲ Type power in the taskbar search box, and then select Power and sleep settings. ‒ or - Right-click the Start button, and then select Power Options. Produce sound. Component (1) (2) (3) esc key fn key Windows key (4) Action - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 18
-in (microphone) Connects optional powered stereo speakers, headphones, jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. 10 Chapter 2 External component identification - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 19
question mark icon in the notification area, at the far right of the taskbar. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 20
. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard (select models only) has temporarily parked the hard drive. Attaches information, go to the Help and Support web page. Follow the web page instructions to select your computer model. Select Drivers & Downloads, - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 21
Bottom Component (1) Vents (2) (2) Speakers (2) Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Produce - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 22
Function This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This is an - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 23
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Computer - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 24
) (15) (16) (17) Component Display assembly (includes webcam/microphone module and wireless antenna cables): Top cover with keyboard For use in the United States For use in French Canada For use in Denmark, Finland, and Norway For use in the United Kingdom TouchPad assembly Touchpad support bracket - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 25
Item Component (18) LED board (includes cable) (19) Battery (3-cell, 48-Wh, 4.21-Ah, Li-ion) (20) Hard drive (does not include hard drive bracket or hard drive connector cable): Hard drive, 2.0-TB, 5400-rpm, 9.5-mm 1.0-TB, 5400-rpm, 9.5-mm 750-GB, 5400-rpm, 9.5-mm Hard Drive Hardware Kit - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 26
assembly subcomponents - touch screen Item (1) (2) (3) (4) (5) Component Hinge covers (left and right) Raw display panel (39.6-cm [15.6-in]; includes touch panel, touch board, bezel, rubber supports, display cable, webcam, and screws) Touch screen, antiglare, HD Non-touch, BrightView, HD Non-touch - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 27
covers (left and right) 812698-001 (2) Bezel 812674-001 (3) Webcam module 812714-001 (4) Raw display panel (39.6-cm [15.6-in]; includes touch panel, touch board, bezel, rubber 812702-001 supports, display cable, webcam, and screws) Display assembly subcomponents - non-touch screen 19 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 28
Item (5) (6) (7) (8) (9) Component Bezel trim Hinges (left and right, includes Mylar screw covers) Antennas (includes wireless antenna cables and transceivers) Display/webcam cable Display enclosure Cables Spare part number 818043-001 812687-001 812668-001 812675-001 812670-001 Item (1) (2) (3) - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 29
Miscellaneous parts Component Spare part number AC adapter: 45-W HP Smart AC adapter for use only on computer models equipped with an AMD processor (non-PFC, 741727-001 RC, 4.5-mm) HDMI-to-VGA adapter 701943- - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 30
screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep the points designated in the maintenance instructions. 22 Chapter 4 Removal and replacement procedures preliminary requirements - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 31
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 32
-lined box Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 24 Chapter 4 Removal and - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 33
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 34
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 35
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 36
the bottom cover: 1. Remove the eight Phillips PM2.5×8.0 screws that secure the bottom cover to the computer. 28 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 37
2. Remove the four Phillips PM2.5×4.0 screws that secure the bottom cover to the computer. 3. Remove the bottom cover by working your way around and prying to disengage bottom cover from computer. Reverse this procedure to install the bottom cover. Component replacement procedures 29 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 38
then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you module. 30 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 39
NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". 2. Remove the Phillips PM2.0×2.5 screw (2) that secures the WLAN module to the system board. (The WLAN module - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 40
memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 41
5. Disconnect the battery. Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 42
-45 door: 1. Remove the two Phillips PM2.0×5.0 screws (1) that secure the RJ-45 door to the computer. 34 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 43
2. Remove the RJ-45 door (2). Reverse this procedure to install the RJ-45 door. Component replacement procedures 35 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 44
the fan (3). 4. Disconnect and then remove the subwoofer cable from the clips on side of the fan (4). 36 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 45
5. Remove the fan (5). Reverse this procedure to install the fan. Component replacement procedures 37 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 46
(1) from the USB board. 2. Remove the Phillips PM2.5×5.0 screws (2) that secure the USB board to the computer. 38 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 47
3. Remove the USB board (3). Reverse this procedure to install the USB board. Component replacement procedures 39 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 48
clips built into the fan (2). 3. Remove the Phillips PM2.5×5.0 screw (3) that secures the subwoofer to the computer. 40 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 49
4. Remove the subwoofer (4). Reverse this procedure to install the subwoofer. Component replacement procedures 41 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 50
heat sink, remove the four Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board. 42 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 51
included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it. Reverse this procedure to install the heat sink. Component replacement procedures 43 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 52
replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole install the battery. 44 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 53
RTC battery Description RTC battery Spare part number 819504-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 54
system board (1). 2. Remove the four Phillips PM2.5×3.0 screws (2) that secure the hard drive assembly to the computer. 46 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 55
3. Lift up on the hard drive tab (3) to remove the hard drive assembly from the hard drive bay. 4. If it is necessary to disassemble the hard drive, perform the following steps: a. Disconnect the hard drive connector cable (1) from the hard drive. b. Remove the four Phillips PM2.5×3.0 screws (2) - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 56
speaker cable from its routing path (3). 3. Remove the speaker (4). 4. Disconnect the speaker cable (1) from the system board. 48 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 57
5. Disconnect the six cables from the connectors that the speaker cable is routed under (2). For proper cable routing, see Cable routing on page 50 . 6. Remove the two broadhead Phillips PM2.0×2.0 screws (3) that secure the speaker to the computer. NOTE: The speaker includes rubber isolators (4) - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 58
to determine correct cabling. (1): Card reader cable (2): Touchpad cable (3): Keyboard backlight cable (4): LED board cable (5): Keyboard cable 50 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 59
LED board Description LED board (includes cable) Spare part number 812696-001 Before removing the LED board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 60
to the computer. 2. Remove the card reader board (2). Reverse this procedure to install the card reader board. 52 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 61
TouchPad assembly Description TouchPad assembly Touchpad support bracket Touchpad cable Spare part number 818040-001 818042-001 818041-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 62
4. Remove the TouchPad bracket (2), and the remove the TouchPad (3). Reverse this procedure to install the TouchPad. 54 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 63
System board NOTE: The system board spare part kit includes replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Includes AMD FX-8800P processor for use in touch - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 64
the computer (1). 3. Remove the system board (2) from the computer. Reverse this procedure to install the system board. 56 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 65
the display assembly: 1. Open the computer and position the computer with the display hanging over the edge of a tablet. CAUTION: Be sure to support the display as you remove the screws to avoid the display falling and sustaining damage. 2. Remove the six Phillips PM2.5×4.0 screws (1) (three on - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 66
BrightView, non-touch panels. The raw panel kit includes touch panel, touch board, bezel, rubber supports, display cable, webcam, and screws. a. Remove the two screw covers (1) and two Phillips PM2 the display (1). 58 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 67
f. Note the routing of the antenna cables (2) and display cable (3) for reassembly. 2. To remove the webcam/microphone module: The webcam is available using spare part number 812715-001. a. Position the display assembly with the top edge toward you. b. Lift the tape from atop the webcam (1). c. Lift - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 68
PM2.0×2.5 screws (2) from the top of the hinges that secure the display hinges to the display enclosure. 60 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 69
b. Remove the display hinges (3). 5. To remove the wireless antenna cables and transceivers, peel the transceivers from the enclosure (1), release the wireless antenna cables from the clips or tape (2) that secure the cables to the display enclosure, and then remove the antenna cables and - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 70
position the computer with the display hanging over the edge of a tablet. CAUTION: Be sure to support the display as you remove the screws to avoid the display falling and sustaining damage. 2. Remove display bezel: 62 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 71
a. Remove the two screw covers (1) and two Phillips PM2.0×3.0 screws (2) that secure the bezel to the display. b. Flex the inside of the top edge (3), the left and right edges (4), and the bottom edge (5) of the display bezel until the bezel disengages from the display enclosure. c. Remove the - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 72
module is attached to the display enclosure with double-sided tape.) c. Disconnect the cable (2) from the module. 64 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 73
3. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. b. Rotate the display panel out of the enclosure (2) to gain access to the display cable connection on the back of the panel. c. On the back of the display panel, release - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 74
antenna cables from the clips built into the display enclosure (2), and then remove the cables and transceivers (3). 66 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 75
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure (1), and then remove the cable from the display enclosure (2). 7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 76
connector (2). 3. Remove the power connector (3) from the computer. Reverse this procedure to install the power connector cable. 68 Chapter 5 Removal and replacement procedures for Authorized Service Provider parts - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 77
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting support, selecting the HP Support , follow these instructions: ● Do - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 78
and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 79
(BIOS) may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 80
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 81
that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 82
Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 83
Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 84
▲ From the Start screen, type support, and then select the HP Support Assistant app. - or - From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 85
or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 86
the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 87
media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Creating recovery media and - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 88
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 89
search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 90
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 91
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 83 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 92
(UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 85. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 93
specific product: 1. Go to http://www.hp.com/support, and then select your country. The HP Support page is displayed. 2. Click Drivers HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 94
noncondensing) ‑20°C to 60°C ‑4°F to 140°F Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 95
39.6-cm (15.6-in) display specifications Active diagonal size Resolution Surface treatment Brightness Viewing angle Backlight Graphics adapter Thickness Metric 39.6-cm 1366x768 (HD) AntiGlare 220 nits SVA WLED eDP 3.8 mm U.S. 15.6-in 39.6-cm (15.6-in) display specifications 87 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 96
Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 88 Chapter 11 Specifications - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 97
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 98
125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 99
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 100
20 chipset, product description 1 components bottom 13 display 4 left side 10 right side 12 top 6 computer major components 15 specifications 86 connector, power 10 connectors, service considerations 23 cover cap illustrated 18, 19 D display assembly removal 57, 62 spare part numbers 16, 57, 62 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 101
HP PC Hardware Diagnostics (UEFI) using 84 HP Recovery Manager correcting boot problems 77, 83 starting 77, 82 HP Recovery media creating 74, 79 recovery 77, 82 HP recovery 76, 81 P packaging guidelines 25 plastic parts, service considerations 22 pointing device, product description 2 ports HDMI 10 - HP ENVY 15-ah100 | Maintenance and Service Guide - Page 102
82 supported discs 75, 80 system 76, 81 USB flash drive 77, 82 using HP Recovery media 75, 80 recovery media creating 74, 79 creating using HP Recovery Manager , product description 2 service considerations cables 23 connectors 23 plastic parts 22 service tag 14 serviceability, product description 3
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 |
HP ENVY m6 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.