HP ENVY 15-w000 User Guide

HP ENVY 15-w000 Manual

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  • HP ENVY 15-w000 | User Guide - Page 1
    User Guide
  • HP ENVY 15-w000 | User Guide - Page 2
    Go to http://www.microsoft.com for details. To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any software product
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select models only) IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a Celeron® N28xx/N29xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
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    vi Processor configuration setting (select models only)
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    Table of contents 1 Starting right ...1 Visit the HP Apps Store ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...11 Lights ...12 Keys ...13 Using the action keys ...13 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17
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    28 Using the integrated numeric keypad 29 6 Managing power ...30 Initiating and exiting Sleep and Hibernation 30 Manually initiating and exiting Sleep 31 Manually initiating and exiting Hibernation (select models only 31 Setting password protection on wakeup (exiting Sleep or Hibernation 31
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    on AC power ...34 Troubleshooting power problems 35 Shutting down (turning off) the computer 35 7 Maintaining your computer ...37 Improving performance ...37 Using Disk Defragmenter 37 Using Disk Cleanup ...37 Using HP 3D DriveGuard (select models only 37 Identifying HP 3D DriveGuard status 38
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    Changing the computer boot order 53 Removing the HP Recovery partition (select models only 54 12 Specifications ...55 Input power ...55 Operating environment ...55 13 Electrostatic Discharge ...56 14 Accessibility ...57 Supported assistive technologies ...57 Contacting support ...57 Index ...58 x
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    app: 1. From the Start screen, select the Store app. 2. Select HP picks to view all the available apps. NOTE: HP picks is available in select countries only. 3. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All
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    /us/en/ wwcontact_us.html. ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations Safety & Comfort Guide To access this guide: 1. From the Start screen, type support, and then select the HP Support Assistant app. ● Proper workstation setup ● Guidelines for
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    product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. More
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    2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type control panel, and then select Control Panel. ‒ or - From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Select System and
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    safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop
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    (6) (7) (8) Left side RJ-45 (network) jack/status lights AC adapter/battery light Power connector Connects a network cable. ● White: The network is connected. ● Amber: Activity is occurring on the network. ● White: The AC adapter is connected and the battery is fully charged. ● Blinking white: The
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    . ● To increase speaker volume, press the + edge of the button. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page 37. Left side 7
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    Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop
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    Your computer can function as a classic notebook and, in addition, the display can be rotated so that the computer transforms into an entertainment stand or a tablet. Changing your notebook to an entertainment stand To change your notebook to an entertainment stand, raise the display, and then
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    Changing your notebook to a tablet To change your notebook to a tablet, raise the display, and then rotate the display backward until it is flush with the computer bottom (360 degrees). 10 Chapter 2 Getting to know your computer
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse.
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    Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the keys to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. 12 Chapter 2 Getting to know your computer
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    properly. NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility (BIOS). Refer to Help and Support for additional information. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with
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    the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness
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    computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: the removable service door, or on the back of the display. ● Service label-Provides important information to identify your computer. When contacting support, you
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    (select models only prior to Windows 8)-Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed
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    see the information and website links provided in Help and Support. ▲ From the Start screen, type help, and then select Help and Support. Using the wireless controls You can control the wireless , connect to a network, and diagnose and repair network problems. Connecting to a wireless network 17
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    Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. 6. Follow the on-screen instructions to complete the connection. After the connection is made, place the mouse pointer over the
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    ● Computers (desktop, notebook) ● Phones (cellular, cordless, smartphone) ● Imaging devices (printer, camera) ● Audio devices (headset, speakers) ● Mouse ● External keyboard Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For information about
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    each other. For more information about sharing files, folders, or drives, see the information provided in Help and Support. ▲ From the Start screen, type help, and then select Help and Support. ‒ or - From the Windows desktop, click the question mark icon in the notification area, at the far right
  • HP ENVY 15-w000 | User Guide - Page 31
    then select the HP Support Assistant app. You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. Connecting a microphone
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    HP Support Assistant app. Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-out (headphone)/audio-in (microphone) jack on your computer. To connect wireless headsets to your computer, follow the device manufacturer's instructions and manually
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    device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to Help and Support. Connecting video devices using an HDMI cable NOTE: To connect an HDMI device to your computer, you
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    the charms, click Devices, click Project, and then follow the on-screen instructions. - or - On select computer models, from the Start screen, click the HP Quick Access to Miracast icon, and then follow the on-screen instructions. NOTE: To learn what type of display you have (Miracast-compatible or
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    Devices and Printers, select Mouse. NOTE: Most of the gestures shown here can be used on either the TouchPad or touchscreen. TouchPad gestures are not supported in all apps. Tap Use the tap/double-tap gesture to select or open an item on the screen. ● Point to an item on the
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. Two-finger
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    Rotating (select models only) Rotating allows you to turn items such as photos. ● Place two separated fingers on the TouchPad zone. Move both fingers in an arching motion while maintaining uniform separation. A clockwise arching motion initiates a right rotation and a counter-clockwise motion
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    Top-edge swipe and bottom-edge swipe (touch screen only) Use the top-edge swipe or bottom-edge swipe to display command options that allow you to customize an open app. IMPORTANT: When an app is open, the top-edge swipe varies depending on the app. ● Gently swipe your finger from the top edge or the
  • HP ENVY 15-w000 | User Guide - Page 39
    than those discussed in this section. Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric
  • HP ENVY 15-w000 | User Guide - Page 40
    In the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select models only) on page 31. CAUTION: To reduce the risk of possible audio and video
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    If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power
  • HP ENVY 15-w000 | User Guide - Page 42
    or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account charge, run Battery Check in the HP Support Assistant app. 1. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - From
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    the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop. 2. Select Battery and Performance. HP Support Assistant provides the following tools and information about the battery: ● Battery Check ● Information about battery types, specifications, life cycles, and
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    power For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to AC power under any
  • HP ENVY 15-w000 | User Guide - Page 45
    Troubleshooting power problems Test the AC adapter if the computer exhibits any of the the power lights remain off, the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. Shutting down (turning off) the computer
  • HP ENVY 15-w000 | User Guide - Page 46
    Right-click the Start button in the lower-left corner of the screen, select Shut down or sign out, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt
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    PC ● Uninstall apps to free up disk space ● Free up disk space by deleting uncessary files 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select models only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions
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    notifications when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. From the Start screen, type support, and then select the HP Support Assistant app. -orFrom the Windows desktop, click the question mark icon in the taskbar area of the
  • HP ENVY 15-w000 | User Guide - Page 49
    Cleaning procedures Follow the procedures in this section to safely clean your computer. WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices.
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    ● When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar
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    punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password screen-saver passwords: ▲ From the Start screen, type support, and then select the HP Support Assistant app. -or- From the Windows desktop,
  • HP ENVY 15-w000 | User Guide - Page 52
    on or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using Internet security software When you use your computer to access email, a network, or the
  • HP ENVY 15-w000 | User Guide - Page 53
    type support, and then select the HP Support HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems You can install these updates manually or automatically. To view or instructions. Using HP Touchpoint Manager (select models only) HP
  • HP ENVY 15-w000 | User Guide - Page 54
    Securing your wireless network When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. Backing up your software applications and
  • HP ENVY 15-w000 | User Guide - Page 55
    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting screen by typing support, selecting the HP Support Assistant app, selecting
  • HP ENVY 15-w000 | User Guide - Page 56
    , and then select the HP Support Assistant app. ‒ or - From the Windows desktop, click the question mark icon in the taskbar area of the Windows desktop. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow
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    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing
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    test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press or tap esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are
  • HP ENVY 15-w000 | User Guide - Page 59
    and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product name, and then click Go. - or -
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    Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you
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    contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an Help and Support. ▲ From the Start screen, type help, and then select the Help and Support. ● If you need to correct a problem with a
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    booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
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    or press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if
  • HP ENVY 15-w000 | User Guide - Page 64
    the optical drive or USB flash drive from which you want to boot. 4. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the
  • HP ENVY 15-w000 | User Guide - Page 65
    an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within Nonoperating Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. 41°F to 95°F -4°F to 140°F 10% to 90% 5%
  • HP ENVY 15-w000 | User Guide - Page 66
    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP ENVY 15-w000 | User Guide - Page 67
    designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies
  • HP ENVY 15-w000 | User Guide - Page 68
    components bottom 15 display 8 HP 3D DriveGuard 37 using 37 HP Apps Store, visiting 1 HP PC Hardware Diagnostics (UEFI) downloading 48 HP Recovery Manager correcting boot problems 53 starting 53 HP Recovery media creating 50 recovery 53 HP Recovery partition recovery 53 removing 54 HP resources 2 HP
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    Certificate of Authenticity 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 left-edge swipe 15 public WLAN connection 18 R recover options 51 recovery discs 51, 53 HP Recovery Manager 52 media 53 starting 53 supported discs 51 system 52 USB flash drive 53 using HP
  • HP ENVY 15-w000 | User Guide - Page 70
    7 USB 3.0 ports, identifying 5 using external AC power 34 using passwords 41 using the TouchPad 25 V vent, identifying 7 vents, identifying 15 video 22 volume button, identifying 7 W webcam identifying 8 using 21 webcam light, identifying 8 Windows system restore point 50, 51 Windows key
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