HP ENVY TouchSmart 14-k020us User Guide

HP ENVY TouchSmart 14-k020us Manual

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  • HP ENVY TouchSmart 14-k020us | User Guide - Page 1
    User Guide
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    such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: June 2013 Document Part Number: 726734-001 Product notice This guide describes features that
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 16 Configuring a wireless router 17 Protecting your WLAN 17 Connecting to a WLAN 17 Using HP Mobile Broadband
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    Connecting to a local area network (LAN 20 4 Enjoying entertainment features ...21 Using the webcam ...22 Using audio ...23 Connecting speakers ...23 Connecting headphones ...23 Connecting a microphone 23 Using Beats Audio ...23 Accessing Beats Audio Control Panel 23 Enabling and disabling Beats
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    is available 43 Resolving a low battery level when the computer cannot exit Hibernation ....... 43 Running on external AC power ...44 Troubleshooting power problems 44 HP CoolSense (select models only 45 Refreshing your software content with Intel Smart Connect Technology (select models only 45
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    Cleaning your computer ...51 Cleaning the display, sides, and cover 51 Cleaning the TouchPad and keyboard 52 Traveling with or shipping your computer 52 9 Securing your computer and information 54 Using passwords ...54 Setting Windows passwords 55 Setting Setup Utility (BIOS) passwords 55
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    12 Specifications ...68 Input power ...68 Operating environment ...68 13 Electrostatic Discharge ...69 Index ...70 ix
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    x
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    so, connect to a wired or wireless network. See details in Connecting to a network on page 15. ● Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows® 8 features. TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
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    ● Experience music the way the artist intended, with deep controlled base and clear, pure sound. See Using Beats Audio on page 23. ● Use the TouchPad and the new Windows 8 touch gestures for smooth control of images and pages of text. See Using TouchPad gestures on page 27. 2 Chapter 1 Starting
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    /us/en/wwcontact_us.html. ● A broad range of how-to information and troubleshooting tips. Safety & Comfort Guide ● To access this guide, from the Start screen, select the ● HP Support Assistant app, select My computer, and then select User guides, or go to http://www.hp.com/ ergo. ● Proper
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    2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager.
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    safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled
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    Left side Component (1) Security cable slot (2) HDMI port (3) USB 3.0 charging (powered) port (1) (4) USB 3.0 port (1) (5) Media Card Reader Description Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent
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    Component (6) Hard drive light (7) Power light Display Description ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about HP 3D DriveGuard, see Using HP 3D DriveGuard (select models only) on page 50. ● On:
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    obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gesture to move the pointer or activate items on the screen. Functions like the left button of an external mouse. Functions like the right button on an external mouse.
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    Lights Component (1) Power light (2) Caps lock light (3) Mute light (4) Wireless light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The
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    Buttons and speakers Component (1) Power button (2) Speakers (2) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly
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    Keys Component (1) esc key (2) fn key (3) Windows button (4) Action keys Description Reveals system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the b key, or the esc key. Returns you to the Start screen
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    The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. The labels are in easily accessible locations. ● Service label-Provides important information, including the following: NOTE: Your label may look
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    Component (2) Product number (3) Warranty period (4) Model description Have this information available when you contact support. The service label is located on the bottom of the computer. ● Regulatory label-Provides regulatory information about the computer. The regulatory label is located on the
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    . For more information about wireless technology, see the information and website links provided in Help and Support. From the Start screen, type h, and then select Help and Support. Using the wireless controls You can control the wireless devices in your computer using these features: ● Wireless
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    wireless networks, and diagnose and repair network problems. To use operating system controls: 1. From screen, type h, and then select Help and Support. Using a WLAN With a WLAN device, you your wireless router to the modem, and test the Internet service. NOTE: Your ISP will give you a user ID and
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    settings to encrypt and decrypt data that is transmitted over the network. For more information, from the Start screen, type h, and then select Help and Support. Connecting to a WLAN To connect to the WLAN, follow these steps: 1. Be sure that the WLAN device is on. If the device is on, the
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    manually search for and connect to a network or to create a new network connection. 5. Follow the on-screen instructions the range of Wi-Fi hotspots. HP supports the following technologies: ● HSPA (High Speed HP Mobile Broadband and how to activate service with a preferred mobile network operator,
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    To insert a SIM, follow these steps: 1. Shut down the computer. 2. Close the display. 3. Disconnect all external devices connected to the computer. 4. Unplug the power cord from the AC outlet. 5. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated. 6.
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    Connecting to a wired network There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem connection, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of
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    4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or
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    safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled
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    computer, follow the device manufacturer's instructions. To connect high-definition speakers to guide, from the Start screen, select the HP Support Assistant app, select My computer, and then select User guides Use Beats Audio Control Panel to view and manually control audio and bass settings. ▲ To
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    : Be sure that the external device is connected to the correct port on the computer, using the correct cable. Check the device manufacturer's instructions. Connecting an HDMI device NOTE: To connect an HDMI device to your computer, you need an HDMI cable, sold separately. 24 Chapter 4 Enjoying
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    TV or monitor, connect the high-definition device according to the following instructions. 1. Connect one end of the HDMI cable to the HDMI port on . Configuring HDMI audio settings HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to
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    -ray player, or DVR, by using an optional wireless adapter (purchased separately). For details about using the wireless adapter, see the manufacturer's instructions. ▲ To open Intel Wireless Display, from the Start screen, type w, and then select Intel WiDi. NOTE: Before using the wireless display
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    the computer. Review the Windows 8 Basics guide included with your computer. The guide provides information on common tasks using the TouchPad use the corresponding buttons on a external mouse. NOTE: TouchPad gestures are not supported in all apps. To view a demonstration of each gesture: 1. From the
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    Tapping To make an on-screen selection, use the tap function on the TouchPad. ● Point to an item on the screen, and then tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it. 28 Chapter 5 Navigating using touch gestures, pointing devices and the keyboard
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    Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. ● Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Pinching/zooming Pinching and zooming allow you to zoom in or out on images or text. ● Zoom in by placing two
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    Rotating (select models only) Rotating allows you to turn items such as photos. ● Point to an object, then anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your forefinger in a sweeping motion from 12 o'clock to 3 o'clock. To reverse the rotation, move your
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    Flicking (select models only) Flicking allows you to navigate through screens or quickly scroll through documents. ● Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up, down, left or right. Edge swipes Edge swipes allow you to perform tasks such as changing
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    Top-edge swipe The top-edge swipe allows you to access All apps available on the Start screen. IMPORTANT: When an app is active, the top-edge gesture varies depending on the app. ● Swipe your finger gently from the top edge to reveal available apps. Left-edge swipe The left-edge swipe accesses your
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    Using touch screen gestures (select models only) A touch screen computer allows you to control items on the screen directly with your fingers. TIP: On touch screen computers, you can perform the gestures on the screen or on the TouchPad. You can also perform on-screen actions with the keyboard and
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    Pinching/stretching Pinching and stretching allows you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the display and then move your fingers apart. ● Zoom out by placing two fingers apart on the display and then move your fingers together. Rotating (select models
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    Edge swipes With edge swipes you can perform tasks such as changing settings and finding or using apps. Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Gently swipe your finger inward from the right edge of the
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    Top-edge swipe and bottom-edge swipe The top-edge swipe or bottom-edge swipe allows you to open a list of apps available on your computer. 1. Gently swipe your finger from the top edge or the bottom edge of the display bezel onto the screen. 2. Tap All apps to view available apps. Using the keyboard
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    Hardware Diagnostics (UEFI) on page 59 for instructions on opening Setup Utility (BIOS), and then follow the instructions at the bottom of the screen. To to your computer. Help and Support also provides automated troubleshooting tools and access to support. f2 Decreases the screen brightness
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    app you want is revealed. Closes an active app. For additional information on Windows 8 shortcut keys, go to Help and Support. From the Start screen, type h, and then select Help and Support. Using the hot keys A hot key is a combination of the fn key and the esc key or the b key. To
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    Function Hot key Reveals system information. fn+esc Control the bass settings. fn+b Description Reveals information about system hardware components and the system BIOS version number. Enables or disables the Beats Audio bass settings. Beats Audio is an enhanced audio feature that provides a
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    is important to monitor and conserve the battery charge. Your computer supports an optimal power plan to manage how your computer uses and conserves you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep (select models only)
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    Initiating and exiting Sleep (select models only) With the computer on, you can initiate Sleep in any of the following ways: ● Close the display. ● From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. Click Settings, click the Power icon, and then
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    click Create or change your user account password, and then follow the onscreen instructions. If you do not need to create or change a user account password run Battery Check in HP Support Assistant. To access battery information, from the Start screen, select the HP Support Assistant app, and then
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    Conserving battery power Tips for conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in Power Options. ● Turn off wireless when you are not using them. ● Disconnect unused external devices that are not plugged into an
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    on connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does life. ● The power meter icon on the Windows desktop changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms
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    the AC adapter is not functioning and should be replaced. Contact support for information on obtaining a replacement AC power adapter. HP CoolSense have to wait while updates are downloaded. ▲ To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select
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    Shut down the computer under any of the following conditions: ● When you are connecting an external hardware device that does not connect to a USB or video port ● When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with
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    on page 15. NOTE: For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. Using a USB device Most computers have more than one USB port, because this versatile interface allows you to connect numerous kinds of external
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    the notification area, at the far right of the taskbar. A message, Safely Remove Hardware and Eject Media is revealed. Follow the on-screen instructions. Connecting a powered USB device CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device
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    the Windows desktop, click the remove hardware icon in the notification area, at the far right of the taskbar, and then, follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). NOTE: If the card is not ejected, pull the card out of the
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    Disk Cleanup. It also provides information about updating your programs and drivers, instructions for cleaning your computer, and tips for traveling with your computer. Improving on a monthly schedule, but you can defragment your computer manually at any time. 50 Chapter 8 Maintaining your computer
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    up disk space by deleting unnecessary files. 2. Follow the on-screen instructions. Updating programs and drivers HP recommends that you update your programs and the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition
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    Cleaning the TouchPad and keyboard CAUTION: Never allow liquids to drip between the keys on the keyboard, even when you are cleaning the computer. This can permanently damage internal components. ● To clean and disinfect the TouchPad and keyboard, use a soft microfiber cloth or a static-free cloth
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    WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. Traveling with or shipping your computer 53
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    every three months. ● An ideal password is long and has letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings. For additional information about Windows passwords, such as screen
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    on or restart the computer, quickly press esc, and then press f10. 2. Use the arrow keys to select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using Internet security software When you use your computer to access email, a network, or the
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    viruses, from the Start screen, type h, and then select Help and Support. Using firewall software Firewalls are designed to prevent unauthorized access to a system your computer should be regularly updated to correct security problems and improve software performance. For more information, see
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    after you purchased your computer, regularly update the software. Software companies provide software updates to their products to correct security problems and improve functionality of the software. Securing your wireless network When you set up your wireless network, always enable security
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    3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. 58 Chapter 9 Securing your computer and information
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    in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently
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    or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update
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    . Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box
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    Restoring and recovering your system NOTE: This guide describes an overview of backing up, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating recovery media scanning, or system diagnostics). You can also manually create a system restore point at any time
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    enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating HP Recovery media HP Recovery . 2. Select Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using
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    Support. From the Start screen, type h, and then select Help and Support. ● If you need to correct a problem Applications Reinstall, and then follow the on-screen instructions. ● If you want to restore the system maintenance events. Even if you did not manually create a restore point, you can choose
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    Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE power button. 2. Select Troubleshoot from the boot options menu. 3. Select Reset your PC, and then follow the on-screen instructions. To use the Start
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    from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country the power button. 2. Select Troubleshoot from the boot options menu. 3. Select HP Recovery Manager, and follow the on-screen instructions. 66 Chapter 11 Backing up
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    , and then press f9 for boot options. 4. Select the optical drive or USB flash drive you want to boot from. 5. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT
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    12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100-240 V, 50-60 Hz. Although the
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    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, unplug it after being properly grounded and before removing a about static electricity or assistance with component removal or installation, contact support. 69
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    action keys backlight keyboard 37 decrease screen brightness 37 Help and Support 37 identifying 12 increase screen brightness 37 next track or section Mobile Broadband, disabled 18 HP Recovery Manager 66 correcting boot problems 67 starting 66 HP Recovery media creating 63 recovery 67 HP Recovery partition
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    fn 12 Windows button 12 L labels Bluetooth 14 regulatory 14 serial number 13 service 13 wireless certification 14 WLAN 14 left-edge swipe 35 lights AC adapter 5 , 65 discs 63, 67 HP Recovery Manager 66 media 67 starting 66 supported discs 63 system 66 USB flash drive 67 using HP Recovery media 63
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    software CyberLink PowerDVD 26 Disk Cleanup 51 Disk Defragmenter 50 software updates, installing 56 speakers, connecting 23 speakers, identifying 11, 22 supported discs recovery 63 system information hot key 39 system recovery 66 system restore point creating 62 restoring 64 T testing an AC adapter
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User Guide