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HP ENVY TouchSmart 14-k020us User Guide - Page 70

Downloading a BIOS update, Using HP PC Hardware Diagnostics (UEFI) (select models only)

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Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. From the Start screen, select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. From the Start screen, type e, and then select File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside 60 Chapter 10 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

Section	Page
Starting right	11
HP Quick Start (select models only)	11
Best practices	11
Fun things to do	11
More HP resources	13
Getting to know your computer	14
Finding your hardware and software information	14
Locating hardware	14
Locating software	14
Right side	15
Left side	16
Display	17
Top	19
TouchPad	19
Lights	20
Buttons and speakers	21
Keys	22
Bottom	23
Labels	23
Connecting to a network	25
Connecting to a wireless network	25
Using the wireless controls	25
Using the wireless button	25
Using operating system controls	26
Using a WLAN	26
Using an Internet service provider	26
Setting up a WLAN	26
Configuring a wireless router	27
Protecting your WLAN	27
Connecting to a WLAN	27
Using HP Mobile Broadband (select models only)	28
Inserting and removing a SIM	28
Using Bluetooth wireless devices (select models only)	29
Connecting to a wired network	30
Connecting to a local area network (LAN)	30
Enjoying entertainment features	31
Using the webcam	32
Using audio	33
Connecting speakers	33
Connecting headphones	33
Connecting a microphone	33
Using Beats Audio	33
Accessing Beats Audio Control Panel	33
Enabling and disabling Beats Audio	33
Checking the sound	34
Using video	34
Connecting an HDMI device	34
Configuring HDMI audio settings	35
Using Intel Wireless Display and Wireless Music (select models only)	36
Managing your audio and video files (select models only)	36
Navigating using touch gestures, pointing devices and the keyboard	37
Using the TouchPad	37
Using TouchPad gestures	37
Tapping	38
Scrolling	39
Pinching/zooming	39
Rotating (select models only)	40
2-finger click (select models only)	40
Flicking (select models only)	41
Edge swipes	41
Right-edge swipe	41
Top-edge swipe	42
Left-edge swipe	42
Using touch screen gestures (select models only)	43
One-finger slide	43
Tapping	43
Pinching/stretching	44
Rotating (select models only)	44
Edge swipes	45
Right-edge swipe	45
Left-edge swipe	45
Top-edge swipe and bottom-edge swipe	46
Using the keyboard and mouse	46
Using the keys	47
Using the action keys	47
Using Microsoft Windows 8 shortcut keys	48
Using the hot keys	48
Managing power	50
Initiating Sleep and Hibernation (select models only)	50
Intel Rapid Start Technology (select models only)	50
Initiating and exiting Sleep (select models only)	51
Enabling and exiting user-initiated hibernation	51
Setting password protection on wakeup	51
Using the power meter and power settings	52
Running on battery power	52
Factory-sealed battery	52
Finding battery information	52
Conserving battery power	53
Identifying low battery levels	53
Resolving a low battery level	53
Resolving a low battery level when external power is available	53
Resolving a low battery level when no power source is available	53
Resolving a low battery level when the computer cannot exit Hibernation	53
Running on external AC power	54
Troubleshooting power problems	54
HP CoolSense (select models only)	55
Refreshing your software content with Intel Smart Connect Technology (select models only)	55
Shutting down (turning off) the computer	55
Managing and sharing information	57
Using a USB device	57
Connecting a USB device	57
Removing a USB device	58
Connecting a powered USB device	58
Inserting and removing a digital storage card	59
Maintaining your computer	60
Improving performance	60
Using HP 3D DriveGuard (select models only)	60
Using Disk Defragmenter	60
Using Disk Cleanup	61
Updating programs and drivers	61
Cleaning your computer	61
Cleaning the display, sides, and cover	61
Cleaning the TouchPad and keyboard	62
Traveling with or shipping your computer	62
Securing your computer and information	64
Using passwords	64
Setting Windows passwords	65
Setting Setup Utility (BIOS) passwords	65
Using Internet security software	65
Using antivirus software	66
Using firewall software	66
Installing software updates	66
Installing Windows updates	66
Installing HP and third-party software updates	67
Securing your wireless network	67
Backing up your software applications and information	67
Using an optional security cable lock	67
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)	69
Starting Setup Utility (BIOS)	69
Updating the BIOS	69
Determining the BIOS version	69
Downloading a BIOS update	70
Using HP PC Hardware Diagnostics (UEFI) (select models only)	70
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	71
Backing up, restoring, and recovering	72
Creating recovery media and backups	72
Creating HP Recovery media	73
Restore and recovery	74
Using Windows Refresh for quick and easy recovery	75
Remove everything and reinstall Windows	75
Recovering using HP Recovery Manager	76
What you need to know	76
Using the HP Recovery partition to recover (select models only)	76
Using HP Recovery media to recover	77
Changing the computer boot order	77
Removing the HP Recovery partition	77
Specifications	78
Input power	78
Operating environment	78
Electrostatic Discharge	79

Match case Limit results 1 per page

Downloading a BIOS update

CAUTION:

To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the

AC adapter. Do not download or install a BIOS update while the computer is running on battery

power, docked in an optional docking device, or connected to an optional power source. During the

download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

From the Start screen, select the

HP Support Assistant

app.

Click

Updates and tune-ups

, and then click

Check for HP updates now

Follow the on-screen instructions.

At the download area, follow these steps:

Identify the most recent BIOS update and compare it to the BIOS version currently installed

on your computer. If the update is more recent than your BIOS, make a note of the date,

name, or other identifier. You may need this information to locate the update later, after it

has been downloaded to your hard drive.

Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your

hard drive where the BIOS update is downloaded. You will need to access this path when

you are ready to install the update.

NOTE:

If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the

download is complete. If no instructions are revealed, follow these steps:

From the Start screen, type

, and then select

File Explorer

Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

Double-click the file that has an .exe extension (for example,

filename

.exe).

The BIOS installation begins.

Complete the installation by following the on-screen instructions.

NOTE:

After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using HP PC Hardware Diagnostics (UEFI) (select models

only)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run

diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside

Chapter 10

Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)