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HP ENVY TouchSmart 14-k020us User Guide - Page 71

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device, Support & Drivers

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of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. After pressing f2, the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 61. b. Hard drive c. BIOS 2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab. 3. Enter the product name in the text box, and then click Search. 4. Select your computer model, and then select your operating system. 5. In the Diagnostic section, click HP UEFI Support Environment. - or - Click Download, and then select Run. Using HP PC Hardware Diagnostics (UEFI) (select models only) 61

Section	Page
Starting right	11
HP Quick Start (select models only)	11
Best practices	11
Fun things to do	11
More HP resources	13
Getting to know your computer	14
Finding your hardware and software information	14
Locating hardware	14
Locating software	14
Right side	15
Left side	16
Display	17
Top	19
TouchPad	19
Lights	20
Buttons and speakers	21
Keys	22
Bottom	23
Labels	23
Connecting to a network	25
Connecting to a wireless network	25
Using the wireless controls	25
Using the wireless button	25
Using operating system controls	26
Using a WLAN	26
Using an Internet service provider	26
Setting up a WLAN	26
Configuring a wireless router	27
Protecting your WLAN	27
Connecting to a WLAN	27
Using HP Mobile Broadband (select models only)	28
Inserting and removing a SIM	28
Using Bluetooth wireless devices (select models only)	29
Connecting to a wired network	30
Connecting to a local area network (LAN)	30
Enjoying entertainment features	31
Using the webcam	32
Using audio	33
Connecting speakers	33
Connecting headphones	33
Connecting a microphone	33
Using Beats Audio	33
Accessing Beats Audio Control Panel	33
Enabling and disabling Beats Audio	33
Checking the sound	34
Using video	34
Connecting an HDMI device	34
Configuring HDMI audio settings	35
Using Intel Wireless Display and Wireless Music (select models only)	36
Managing your audio and video files (select models only)	36
Navigating using touch gestures, pointing devices and the keyboard	37
Using the TouchPad	37
Using TouchPad gestures	37
Tapping	38
Scrolling	39
Pinching/zooming	39
Rotating (select models only)	40
2-finger click (select models only)	40
Flicking (select models only)	41
Edge swipes	41
Right-edge swipe	41
Top-edge swipe	42
Left-edge swipe	42
Using touch screen gestures (select models only)	43
One-finger slide	43
Tapping	43
Pinching/stretching	44
Rotating (select models only)	44
Edge swipes	45
Right-edge swipe	45
Left-edge swipe	45
Top-edge swipe and bottom-edge swipe	46
Using the keyboard and mouse	46
Using the keys	47
Using the action keys	47
Using Microsoft Windows 8 shortcut keys	48
Using the hot keys	48
Managing power	50
Initiating Sleep and Hibernation (select models only)	50
Intel Rapid Start Technology (select models only)	50
Initiating and exiting Sleep (select models only)	51
Enabling and exiting user-initiated hibernation	51
Setting password protection on wakeup	51
Using the power meter and power settings	52
Running on battery power	52
Factory-sealed battery	52
Finding battery information	52
Conserving battery power	53
Identifying low battery levels	53
Resolving a low battery level	53
Resolving a low battery level when external power is available	53
Resolving a low battery level when no power source is available	53
Resolving a low battery level when the computer cannot exit Hibernation	53
Running on external AC power	54
Troubleshooting power problems	54
HP CoolSense (select models only)	55
Refreshing your software content with Intel Smart Connect Technology (select models only)	55
Shutting down (turning off) the computer	55
Managing and sharing information	57
Using a USB device	57
Connecting a USB device	57
Removing a USB device	58
Connecting a powered USB device	58
Inserting and removing a digital storage card	59
Maintaining your computer	60
Improving performance	60
Using HP 3D DriveGuard (select models only)	60
Using Disk Defragmenter	60
Using Disk Cleanup	61
Updating programs and drivers	61
Cleaning your computer	61
Cleaning the display, sides, and cover	61
Cleaning the TouchPad and keyboard	62
Traveling with or shipping your computer	62
Securing your computer and information	64
Using passwords	64
Setting Windows passwords	65
Setting Setup Utility (BIOS) passwords	65
Using Internet security software	65
Using antivirus software	66
Using firewall software	66
Installing software updates	66
Installing Windows updates	66
Installing HP and third-party software updates	67
Securing your wireless network	67
Backing up your software applications and information	67
Using an optional security cable lock	67
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)	69
Starting Setup Utility (BIOS)	69
Updating the BIOS	69
Determining the BIOS version	69
Downloading a BIOS update	70
Using HP PC Hardware Diagnostics (UEFI) (select models only)	70
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	71
Backing up, restoring, and recovering	72
Creating recovery media and backups	72
Creating HP Recovery media	73
Restore and recovery	74
Using Windows Refresh for quick and easy recovery	75
Remove everything and reinstall Windows	75
Recovering using HP Recovery Manager	76
What you need to know	76
Using the HP Recovery partition to recover (select models only)	76
Using HP Recovery media to recover	77
Changing the computer boot order	77
Removing the HP Recovery partition	77
Specifications	78
Input power	78
Operating environment	78
Electrostatic Discharge	79