HP EliteBook 800 EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai
HP EliteBook 800 Manual
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- HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 1
HP EliteBook 820 G4 Notebook PC HP EliteBook 828 G4 Notebook PC Maintenance and Service Guide - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 2
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: December 2016 Document Part Number: 913445-001 Product notice This user guide describes features - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 3
Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 4
iv Important Notice about Customer Self-Repair Parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 5
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 6
vi Safety warning notice - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 7
21 Mass storage devices ...22 Miscellaneous parts ...23 4 Removal and replacement procedures preliminary requirements 25 Tools required ...25 Service considerations ...25 Plastic parts ...25 Cables and connectors ...26 Drive handling ...26 Grounding guidelines ...27 Electrostatic discharge damage - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 8
...44 Keyboard ...46 6 Removal and replacement procedures for Authorized Service Provider parts 49 Component replacement procedures ...49 Display assembly ...50 LEDs and audible codes 69 8 Computer Setup (BIOS), TPM, and HP Sure Start 71 Using Computer Setup ...71 Starting Computer Setup ...71 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 9
79 What you need to know before you get started 79 Using the HP Recovery partition (select products only 80 Using HP Recovery media to recover 80 Changing the computer boot order 81 Removing the HP Recovery partition (select products only 82 11 Specifications ...83 Input power ...83 Operating - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 10
x - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 11
Panel Memory Mass storage Description HP EliteBook 820 G4 Notebook PC HP EliteBook 828 G4 Notebook PC 7th-generation Intel® MB×2) ● 4096 MB (4096 MB×1) Supports one mass storage device (M.2 solid-state drive or 2.5-inch hard drive) Hard drives: Supports the following serial ATA 6.35 cm (2.5 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 12
● 256 GB, PCIe Gen3×4 NVMe TLC ● 256 GB, SATA-3 SS TLC (Opal 2) ● 128 GB SATA-3 SS value HP Bang & Olufsen Audio Dual-array microphone Premium stereo speakers (2) Webcam, 720p (optional) Supports "no camera" option Intel WGI219V 10/100/1000 Ethernet, for use with computer models with i7-7500U, i5 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 13
pinch-zoom Taps enabled by default On/off button Glass Power requirements Battery: 3-cell HP Long Life Li-Ion battery, 49 WHr, 4.25 Ahr AC adapter: 65 W HP Smart AC adapter (supports HP Fast Charging) 45 W HP Smart AC adapter 45 W, 2-prong AC adapter Power cord: 2-wire plug, 1 m 3-wire plug - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 14
Category Operating system Serviceability Description Fingerprint reader Supports "no fingerprint reader" option Supports Trusted Platform Module (TPM) 2.0 (Infineon, soldered down) Integrated Smart Card reader (active) Preboot authentication (password, smart card) Preinstalled: Windows 10 Home 64 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 15
or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 16
. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. Connects an optional docking device. Supports a wireless subscriber identity module (SIM) card. Connects an AC adapter. Component (1) Security cable slot (2) Vents (2) (3) External monitor port - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 17
of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 18
Top TouchPad Component (1) (2) (3) (4) (5) (6) (7) (8) Pointing stick Left pointing stick button TouchPad on/off button/TouchPad light TouchPad zone Left TouchPad button Right pointing stick button Near Field Communications (NFC) tapping area (select products only) Right TouchPad button - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 19
Lights Component (1) (2) Caps lock light Power light (3) Mute light (4) Microphone mute light (5) Wireless light (6) Num lk light (7) TouchPad light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: The computer is on. ● Blinking: The computer - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 20
Buttons, speakers, and fingerprint reader Component (1) Power button (2) Speakers (2) (3) Fingerprint reader (select products only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 21
Keys Component (1) (2) esc key fn key (3) Windows key (4) Function keys (5) Embedded numeric keypad (6) num lk key Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 22
Using the hot keys To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Press fn+function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 23
Bottom Component (1) (2) Docking connectors (2) Vents (2) Description Connect an optional docking device. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 24
reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. 14 Chapter 2 External component identification - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 25
provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 26
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 27
1x1 WiFi + BT 4.2 Combo Adaptor (non-vPro) 852511-001 (7) WWAN module HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001 Huawei HP It4132, LTE/HSPA+ without GPS M.2 845710-001 Fibocom HP hs3210 WW HSPA+ without GPS 860726-001 (8) M.2 Solid-state drive (SSD) 512 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 28
Item (10) (11) (12) (13) (14) (15) (16) (17) Component Spare part number Touchpad Touchpad board 821668-001 Touchpad board with NFC antenna 821667-001 NFC module (includes NFC cable and NFC antenna) 821666-001 Fingerprint reader board (includes cable) NOTE: The fingerprint reader bracket - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 29
Display assembly subcomponents Item Component (1) Bezel (2) Webcam module (includes microphone and cable) Microphone module (not illustrated) (3) Raw panel HD FHD (4) Display cable (spared with the Cable Kit, spare part number 912091-001) (5) Hinge covers (spared with the Plastics Kit - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 30
Cable Kit Item (1) (2) (3) Component Cable Kit NFC module cable Pointing stick cable Display cable Spare part number 912091-001 20 Chapter 3 Illustrated parts catalog - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 31
Plastics Kit Item Component Plastics Kit (1) Fingerprint reader blank (2) Fingerprint reader bracket (3) SD card blank (4) Hinge covers Silicone rubber display bumpers (not shown) Rubber screw covers (not shown) Spare part number 821675-001 Plastics Kit 21 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 32
Mass storage devices Item (1) (2) (3) Component Hard drive (7 mm) 1 TB, 5400 rpm, 7 mm 500 GB, 7200 rpm, 7 mm, FIPS 500 GB, 7200 rpm, 7 mm, Opal-2 500 GB, 7200 rpm, 7 mm 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache Hard Drive Hardware Kit (includes cover and screws) Hard Drive Hardware Kit (includes - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 33
HP DisplayPort to HDMI 1.4 Adapter HP Essential Top Load Case HP Business Top Load Case HP Slim Ultrabook Top Load Case HP Elite USB-C Docking Station HP USB Travel Dock Cable lock docking station HP Ultraslim Keyed Cable Lock HP USB Laser Mouse HP Comfort Grip Wireless Mouse HP USB Travel Mouse HP - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 34
Component South Africa South Korea Switzerland Taiwan Thailand United Kingdom and Singapore Power cord (3-pin, black, 1.83 m): Argentina Australia Brazil Denmark Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) India Israel Italy Japan North America People's - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 35
need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 36
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 37
Typical electrostatic voltage levels 10% 35,000 V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Grounding guidelines 27 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 38
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 39
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 40
complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as xx screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 41
3. Remove the 11 rubber screw covers from the bottom cover. 4. In the order indicated in the following image, remove the 12 Phillips M2.5x5.0 screws from the bottom cover. IMPORTANT: To make sure you can correctly reinstall the bottom cover, be sure to remove the screws in the order shown in the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 42
5. Pry up on the top (near the display hinge) of the bottom cover to disengage it from the computer. Reverse the removal procedures to install the bottom cover. When replacing the bottom cover screws, be sure to install the screws in the order indicated in the following image: IMPORTANT: Failure to - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 43
The rubber-screw cover locations are as shown in the following image: NOTE: If installing new rubber screw covers, carefully inspect for adhesive tape liner inside the cap and remove if present. To properly insert the rubber covers, be sure to orient the covers in the correct direction: 1. Place the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 44
2. Use a small plastic rod or the soft part of your finger (not a fingernail) to ensure compaction into the recess. 3. Visually inspect all rubber caps to be sure that they installed in the correct locations. Run a finger over the tops of the rubber caps to ensure they are properly seated. 34 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 45
reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 46
Hard drive Description 1 TB, 5400 rpm, 7 mm 500 GB, 7200 rpm, 7 mm, FIPS 500 GB, 7200 rpm, 7 mm, Opal-2 500 GB, 7200 rpm, 7 mm 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache Hard Drive Hardware Kit (includes cover and screws) Spare part number 832077-001 820572-001 820573-001 703267-001 732000-001 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 47
3. Lift to remove the hard drive from the bay (3). 4. To remove the hard drive cover from the hard drive, remove the 4 Phillips M3.0×3.0 screws (1) that secure the bracket to the drive, and then lift the bracket up and off the hard drive (2). Reverse this procedure to install a hard drive. Component - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 48
Solid-state drive Description 512 GB, PCIe Gen3×4 NVMe SS/DS MLC 512 GB, PCIe NVMe TLC 512 GB, PCIe, Gen3x4, self-encrypting (SED), Opal 2, TLC 512 GB, SATA-3, FIPS-140-2, TLC 360 GB, PCIe Gen3×4 SS TLC 256 GB, PCIe NVMe TLC 256 GB, SATA-3 SS TLC (Opal 2) 128 GB, SATA-3, SS value Spare part number - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 49
2. Remove the drive (2) by pulling it away from the connector. NOTE: M.2 solid-state drives are designed with notches to prevent incorrect insertion. Reverse this procedure to reassemble and install the solid-state drive. Component replacement procedures 39 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 50
new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing the memory module, follow these steps: 1. Shut down the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 51
2. Remove the memory module (2) by pulling the module away from the slot at an angle. NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot. NOTE: The computer uses two memory sockets. The socket labeled 2 houses the expansion memory module and the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 52
WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro) Intel Dual band wireless-AC 8265 802.11AC 2x2 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 53
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 54
WWAN module are not interchangeable. The WWAN module is available on select models only. Description HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module Huawei HP It4132, LTE/HSPA+ with GPS M.2 Fibocom HP hs3210 WW HSPA+ without GPS Spare part number 800870-001 845710-001 860726-001 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 55
4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 56
Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Keyboard, no backlight Keyboard, backlit Spare part number 826631-xx1 826630-xx1 NOTE: The pointing stick cable is included in the Cable Kit, - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 57
1. Position the computer upside down. 2. Remove the 2 broadhead Phillips M2.5×2.5 screws that secure the keyboard to the computer (1). NOTE: The screws are labeled with a keyboard symbol. 3. Position the computer on its side and partially open. 4. Insert a screwdriver or similar thin tool into the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 58
11. Remove the keyboard (8). Reverse this procedure to install the keyboard. 48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 59
current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 37 screws that must be removed, replaced, and/or loosened when servicing Authorized Service Provider only parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 60
(3). 5. Disconnect the display cable from the system board (4). 6. Remove the 4 Phillips M2.5×5.0 screws (1) from the display hinges. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 61
7. Lift the hinges (2) up and remove the top cover from the display assembly (3). CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's wireless - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 62
is available using spare part number 804085-004 for HD panels and 832199-006 for FHD panels. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 63
12. Rotate the display panel all the way over (1), and then disconnect the display cable from the rear of the panel (2). 13. If it is necessary to replace the display hinge covers or display hinges, remove the Phillips broadhead M2.0×2.0 screw (1) that secures the hinge covers to the display - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 64
display enclosure (2). The display cable is available in the Cable Kit using spare part number 912091-001. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 65
16. If it is necessary to replace the WLAN antennas, peel the transceivers off the top of the display enclosure (1), and then remove the antennas from the routing paths on the side of the display enclosure (2). The WLAN antennas are spared with the display enclosure. 17. If it is necessary to - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 66
removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 67
Reverse this procedure to install the heat sink/fan assembly. Component replacement procedures 57 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 68
smart card reader board from the computer (5). Reverse this procedure to install the smart card reader board. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 69
Touchpad board Description Touchpad board Touchpad board with NFC antenna Spare part number 821668-001 821667-001 Before removing the touchpad board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 70
: The NFC antenna is spared with the touchpad. Reverse the removal procedures to install the NFC module. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 71
System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description System board, includes Intel i7-7600U System board, includes Intel i7 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 72
2. Disconnect the following cables from the system board: (1) Card reader cable (2) NFC cable (3) Fingerprint reader cable 3. Position the computer upside down. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 73
4. Disconnect the following cables from the system board: (1) Speaker cable (2) Speaker cable and antenna cables from clips (3) Display cable 5. Remove the 4 Phillips M2.5×5.0 screws (1) that secure the system board to the computer. 6. Loosen the 2 captive Phillips screws (2) that secure the fan to - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 74
8. Pull the system board up and toward the right to remove it from the computer (4). Reverse this procedure to install the system board. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 75
RTC battery Description RTC battery Spare part number 702853-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 76
reader board and cable assembly from the computer (3). Reverse this procedure to install the fingerprint reader assembly. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 77
Speaker assembly Description Speaker assembly (includes cable) Spare part number 821684-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 78
Top cover Description Top cover The top cover remains after removing all other spared parts from the computer. Spare part number 821692-001 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 79
7 Interpreting system validation diagnostic front panel LEDs and audible codes During the system validation phase that occurs at system startup, the BIOS validates the functionality of the following subsystems and conditions: ● AC adapter ● System board power ● Processor failure ● BIOS corruption ● - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 80
Action BIOS 2.2 The main area (DXE) of BIOS has CAP/NUM 2.2 - Power Follow the Crisis Recovery instructions at become corrupted and there is Blink = 2 LED http://support.hp.com/us-en/document/ no recovery binary image (red.white) c02693833/. available 2.3 The embedded controller policy CAP - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 81
used with Computer Setup only if USB legacy support is enabled. ▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer the lower-right corner of the screen, and then follow the on-screen instructions. - or - Select Main, select Ignore Changes and Exit, and then - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 82
HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting screen, and then follow the on-screen instructions. - or - Select Main, select - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 83
in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 84
most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 74 Chapter 8 Computer - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 85
diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 86
the product name or number. - or - Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 76 Chapter 9 Using - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 87
media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Creating recovery media and - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 88
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 89
search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 90
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 91
change the computer boot order. See Changing the computer boot order on page 81. 3. Follow the on-screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 92
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. 82 Chapter 10 Backup and - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 93
can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Input Power Operating voltage and current Rating 19 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 94
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 95
Country/region Accredited agency Applicable note number Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 96
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 97
Drive Tools. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue. - or - ● Clear the contents of the drive by using the following Disk Sanitizer command steps: IMPORTANT: If you clear data using - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 98
Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select platforms that support HP Sure Start. For more information, see Using HP Sure Start (select models only) on page 91. Yes Stores system RTC battery backed-up CMOS This memory is not write - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 99
or 5 Yes Engine Firmware MBytes (present in only specific ZBook and EliteBook models. For more information, go to http://www.hp.com/ support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions.) Bluetooth flash 2 Mbit No 802.11 WLAN EEPROM 4 Kbit to - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 100
the on-screen instructions. d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions. 2. What for the older BIOS architecture, but supports much of the legacy BIOS functionality. firmware management and recovery software. HP has provided options in Computer Setup - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 101
. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Using HP Sure Start (select models only) 91 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 102
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 103
sink/fan assembly spare part number 18 hinges spare part number 19 hot keys microphone mute 12 Sleep 12 switching screen image 12 using 12 HP PC Hardware Diagnostics (UEFI) using 75 HP Recovery Manager correcting boot problems 81 starting 80 HP Recovery media creating 77 recovery 80 Index 93 - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 104
partition recovery 80 removing 82 HP Sure Start 91 I input power 83 integrated webcam light, identifying 7 11 Windows key 11 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 legacy support, USB 71 lights battery 14 caps lock 9 drive 14 microphone mute - HP EliteBook 800 | EliteBook 820 G4 Notebook PC EliteBook 828 G4 Notebook PC Mai - Page 105
supported discs 78 system 79 USB flash drive 80 using HP Recovery media 78 recovery media creating 77 creating using HP Recovery description 3 serial number 15 serial number, computer 15 service labels, locating 15 serviceability, product description 4 setup utility navigating and selecting 71
HP EliteBook 820 G4 Notebook PC
HP EliteBook 828 G4 Notebook PC
Maintenance and Service Guide