HP Envy 15-1000se HP ENVY 15 - Maintenance and Service Guide
HP Envy 15-1000se Manual
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- HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 1
577090-001 September 2009 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 2
contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 3
Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 4
catalog Service tag Service tag 4-5 Component replacement procedures 4-6 Computer feet 4-6 Battery 4-7 Expansion memory module 4-8 Top cover 4-10 Keyboard 4-12 Speaker assembly 4-14 Primary memory module 4-15 WLAN module 4-16 RTC battery 4-19 Hard drive 4-20 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 5
.0×2.0 screw 7-5 Phillips PM1.5×1.5 screw 7-6 Phillips PM2.0×4.0 broadhead screw 7-7 Phillips PM3.0×4.0 screw 7-8 Phillips PM2.0×6.0 captive screw 7-9 Phillips PM2.0×3.0 screw 7-10 Phillips PM2.5×6.0 screw 7-13 v Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 6
set requirements Requirements for all countries and regions 10-1 Requirements for specific countries and regions 10-2 11 Recycling Battery 11-1 Display 11-1 Index Maintenance and Service Guide vi - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 7
ratio Supports privacy filter Includes 2 wireless local-area network (WLAN) antennas Supports ambient light sensor (ALS) 4 memory module slots (customer accessible/upgradeable), supports up to 16-GB memory Supports DDR3, 1066-MHz dual channel memory (Continued) Maintenance and Service Guide 1-1 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 8
500-GB ■ 320-GB ■ 250-GB 1.8-in, 5400-rpm: ■ 320-GB ■ 250-GB ■ 160-GB External USB support for the following: ■ Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive ■ DVD±RW and CD-RW SuperMulti mode only) Ethernet cable not included (Continued) 1-2 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 9
Integrated WLAN options by way of wireless module 2 wireless antennas built into display assembly Supports no-WLAN option Support for the following WLAN formats: ■ Intel WiFi Link 6200 802.11 a/g/n ■ required) ■ Secure Digital High Capacity Memory Card (Continued) Maintenance and Service Guide 1-3 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 10
Serviceability Security Operating system Description 3.5-mm headphone/microphone combo jack (stereo, supports jack detection) eSATA/USB 2.0 combo port (1) High Definition Multimedia Interface (HDMI) v1.3b supporting 7 Professional 64 ■ Configurable Linux embedded 1-4 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 11
. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support for more information. Maintenance and Service Guide 2-1 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 12
refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. Turns off the display and initiates Sleep if the display is closed while the power is on. ✎ The internal display switch is not visible from - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 13
least 5 seconds to turn off the computer. To learn more about your power settings, select Start > Control Panel > System and Security > Power Options. Maintenance and Service Guide 2-3 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 14
. Opens a Web browser. ✎ Until you have set up your Internet or network services, the Web key opens the Windows Internet Connection Wizard. After you have set up your Internet or network mail. Displays system information when pressed in combination with the fn key. 2-4 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 15
, such as a WLAN device and/or a Bluetooth device, is on. ✎ Wireless devices are enabled at the factory. ■ Amber: All wireless devices are off. Maintenance and Service Guide 2-5 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 16
view and change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings. 2-6 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 17
view and change pointing device preferences, select Start > Devices and Printers. Then, right-click the device representing your computer, and select Mouse settings. Maintenance and Service Guide 2-7 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 18
is normal for the internal fan to cycle on and off during routine operation. Supports the following digital card formats: ■ MultiMediaCard ■ micro MultiMediaCard (adapter required) ■ Hard Drive Protection has temporarily parked the hard drive. Produces sound. Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 19
automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Maintenance and Service Guide 2-9 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 20
battery inside the battery bay. Connects an optional accessory battery. Holds the memory modules. Releases the primary battery from the battery bay. 2-10 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 21
computer serial number and model number provided on the service tag. ✎ The battery must be removed to gain access to the service tag. See the "Battery" section in Chapter 4 ("Removal and replacement procedures") for battery removal and replacement instructions. Maintenance and Service Guide 3-1 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 22
the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. This number describes the duration (in years) of the components. The part number helps a service technician determine what components and parts are needed. 3-2 Maintenance and - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 23
Computer major components Illustrated parts catalog Maintenance and Service Guide 3-3 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 24
in Switzerland 576835-BG1 ■ For use in the United Kingdom and Singapore 576835-031 ■ For use in the United States 576835-001 (Continued) 3-4 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 25
and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam 572507-001 (Continued) Maintenance and Service Guide 3-5 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 26
and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam 572520-001 (Continued) 3-6 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 27
thermal material) 576838-001 Power button board and cable (includes double-sided tape) 576849-001 Power connector cable (includes bracket) 576846-001 (Continued) Maintenance and Service Guide 3-7 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 28
-Wh) Li-ion battery 576833-001 and 586025-001 Memory module compartment cover (included in the Plastics Kit, spare part number 576847-001) 3-8 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 29
Display components Illustrated parts catalog Maintenance and Service Guide 3-9 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 30
cables 576814-001 Display enclosure: With bronze finish 576811-001 With black finish 580128-001 Display Screw Kit (not illustrated) 576808-001 3-10 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 31
Mass storage devices Illustrated parts catalog Maintenance and Service Guide 3-11 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 32
DVD±R/RW SuperMulti Double-Layer Drive 580131-001 ■ DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe 580130-001 3-12 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 33
490371-201 and 490371-202 490371-001 490371-021 490371-D61 490371-061 490371-AA1 490371-AD1 490371-111 490371-031 576844-001 Maintenance and Service Guide 3-13 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 34
, Trinidad and Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam (Continued) 3-14 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 35
, and logo) Display Screw Kit Display Hinge Kit (includes the left and right display hinges) Display bezel Display enclosure with bronze finish (Continued) Maintenance and Service Guide 3-15 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 36
Norway (includes keyboard cable) Keyboard Hardware Kit (includes Mylar shield and screws) Processor fan/heat sink assembly (includes replacement thermal material) (Continued) 3-16 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 37
computer models with black finish Intel Core i7-820QM 1.73-GHz processor (SC turbo up to 3.06-GHz, includes replacement thermal material) (Continued) Maintenance and Service Guide 3-17 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 38
, 2 WLAN antenna transceivers and cables, nameplate, and logo) Display panel for use only with the 15.6-in, WVA, AntiGlare LED display assembly 3-18 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 39
plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors Ä CAUTION: When servicing the computer, be sure that cables are placed in their proper flex cables with extreme care; these cables tear easily. Maintenance and Service Guide 4-1 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 40
touching pins, leads, and circuitry. Handle electronic components as little as possible. ■ If you remove a component, place it in an electrostatic-safe container. 4-2 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 41
ground, and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Maintenance and Service Guide 4-3 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 42
properly grounded work surface, and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ■ When fixtures must directly contact dissipative mats Voltage protection level 1,500 V 7,500 V 5,000 V 4-4 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 43
service tag. See the "Battery" section in Chapter 4 ("Removal and replacement procedures") for battery removal and replacement instructions identifier used to locate documents, drivers, and support for the computer. This number describes the duration service technician determine what components and parts - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 44
as 113 screws, in 9 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Computer battery in the locations shown in the following illustration. 4-6 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 45
, and then lowering the battery into the battery bay until it is seated. Slide the battery lock to lock the battery into place. Maintenance and Service Guide 4-7 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 46
at an angle. 3. Remove the memory module compartment 3. The memory module compartment is included in the Plastics Kit, spare part number 576847-001. 4-8 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 47
modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot. Reverse this procedure to install the expansion memory module. Maintenance and Service Guide 4-9 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 48
cover: 1. Remove the four rubber feet 1 and the eight Phillips PM2.0×12.0 screws 2 that secure the top cover to the base enclosure. 4-10 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 49
attached, and then disconnect the keyboard cable 4 from the system board. 8. Remove the top cover 5. Reverse this procedure to install the top cover. Maintenance and Service Guide 4-11 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 50
4-7). 5. Remove the memory module compartment cover (see "Expansion memory module" on page 4-8). 6. Remove the top cover (see "Top cover" on page 4-10). 4-12 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 51
the 60 Phillips PM1.5×1.5 screws that secure the keyboard to the top cover. 4. Remove the keyboard. Reverse this procedure to install the keyboard. Maintenance and Service Guide 4-13 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 52
.0×4.0 screws 2 that secure the speaker assembly to the base enclosure. 3. Remove the speaker assembly 3. Reverse this procedure to install the speaker assembly. 4-14 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 53
modules are designed with a notch 3 to prevent incorrect insertion into the memory module slot. Reverse this procedure to install the primary memory module. Maintenance and Service Guide 4-15 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 54
Tobago, Turkey, the United Arab Emirates, the United Kingdom, Uruguay, the U.S. Virgin Islands, the United States, Venezuela, and Vietnam 572510-001 (Continued) 4-16 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 55
page 4-7). 5. Remove the memory module compartment cover (see "Expansion memory module" on page 4-8). 6. Remove the top cover (see "Top cover" on page 4-10). Maintenance and Service Guide 4-17 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 56
a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support. 1. Remove the wireless antenna cables from the clip 1 built into the hard slot. Reverse this procedure to install the WLAN module. 4-18 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 57
battery is attached to the system board with double-sided tape.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery. Maintenance and Service Guide 4-19 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 58
4-7). 5. Remove the memory module compartment cover (see "Expansion memory module" on page 4-8). 6. Remove the top cover (see "Top cover" on page 4-10). 4-20 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 59
the hard drive bracket to the hard drive. c. Remove the hard drive bracket 3. Reverse this procedure to reassemble and install the hard drive. Maintenance and Service Guide 4-21 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 60
system board components, it may be necessary to move the processor fan/heat sink assembly from side to side to detach it. 4-22 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 61
processor fan/heat sink assembly is removed. Thermal paste is used on the processor 1 and the processor fan/heat sink assembly section 2 that services it. Replacement thermal material is included with all system board, processor, and fan/heat sink assembly spare part kits. Reverse this procedure to - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 62
aligned with the triangle icon 4 embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. 4-24 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 63
enclosure with double-sided tape.) 3. Remove the power button board and cable. Reverse this procedure to install the power button board and cable. Maintenance and Service Guide 4-25 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 64
the power connector bracket 3. 4. Remove the power connector cable 4 from the base enclosure. Reverse this procedure to install the power connector cable. 4-26 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 65
and system board components, it may be necessary to move the video fan/heat sink assembly from side to side to detach it. Maintenance and Service Guide 4-27 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 66
video fan/heat sink assembly is removed. Thermal paste is used on the video processor 1 and the video fan/heat sink assembly section 2 that services it. Replacement thermal material is included with all system board and fan/heat sink assembly spare part kits. Reverse this procedure to install the - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 67
4-15) ■ WLAN module (see "WLAN module" on page 4-16) ■ RTC battery (see "RTC battery" on page 4-19) ■ Processor (see "Processor" on page 4-24) Maintenance and Service Guide 4-29 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 68
Removal and replacement procedures Remove the system board: 1. Disconnect the following cables from the system board: ❏ Power connector cable 1 ❏ Power button board cable 2 ❏ Bluetooth module cable 3 ❏ Ambient light sensor module cable 4 4-30 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 69
" terminal. The white WLAN antenna cable is connected to the WLAN module "Aux" terminal. 3. Disconnect the display panel cable 2 from the system board. Maintenance and Service Guide 4-31 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 70
the system board 3 by sliding it up and to the left at an angle. Reverse this procedure to install the system board. 4-32 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 71
4-10). Remove the display assembly: 1. Disconnect the following cables: ❏ Bluetooth module cable 1 ❏ Ambient light sensor module cable 2 ❏ Display panel cable 3 ❏ Wireless antenna cables 4 Maintenance and Service Guide 4-33 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 72
the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 2. display bezel 4. The display bezel is available using spare part number 576810-001. 4-34 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 73
sensor module. d. Remove the ambient light sensor module. The ambient light sensor module and cable are available using spare part number 576815-001. Maintenance and Service Guide 4-35 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 74
the display enclosure. b. Remove the display hinges 2. The display hinges are included in the Display Hinge Kit, spare part number 576809-001. 4-36 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 75
with the 15.6-in, WVA, BrightView LED display assembly ◆ 576800-001-For use only with the 15.6-in, SVA, BrightView LED display assembly Maintenance and Service Guide 4-37 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 76
panel cable: a. Turn the display panel upside down, with the bottom edge toward you. b. Release the support strip 1 that secures the display panel cable to the display panel. c. Disconnect the display panel cable 2 is available using spare part number 576813-001. 4-38 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 77
attached to the display enclosure with double-sided tape.) The ambient light sensor module cable is available using spare part number 576815-001. Maintenance and Service Guide 4-39 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 78
antenna transceivers and cables are available using spare part number 576814-001. Reverse this procedure to reassemble and install the display assembly. 4-40 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 79
exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your change goes into effect immediately. Maintenance and Service Guide 5-1 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 80
BIOS) Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad. Navigation and selection are by keystroke. ■ To choose a menu or a menu item, not changed when you restore the factory default settings. 5-2 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 81
Setup Utility options. ✎ Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System Information To do this ■ View and change the system password. Enter, change, or delete a power-on password. Maintenance and Service Guide 5-3 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 82
Setup Utility (BIOS) System Configuration menu Select Language Support Virtualization Technology (select models only) Fan Always On Fast Charge Mode Action Key Mode Boot self-test on the secondary hard drive. Run a diagnostic test on the system memory. 5-4 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 83
packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Updating the BIOS Determining the BIOS version To determine whether available to select Exit > Exit Discarding Changes, and then press enter. Maintenance and Service Guide 5-5 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 84
, follow these instructions: Do not Help and Support > Maintain. 2. Follow the instructions on the hard drive. b. Follow the instructions on the screen to download instructions that are displayed on the screen after the download is complete. If no instructions following the instructions on the screen - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 85
to 40,000 ft ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures. Maintenance and Service Guide 6-1 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 86
in 0.279 × 0.279 mm 1920 × 1080 (FHD) or 1368 × 768 (HD) RGB vertical stripe LED 80 × 25 4.0 W ±40° horizontal, +120°/-40° vertical (typical) 6-2 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 87
when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. Maintenance and Service Guide 6-3 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 88
when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. ✎ Certain restrictions and exclusions apply. Contact technical support for details. 6-4 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 89
+R, DVD-R, CD-R, and CD-ROM BD DVD < 230 ms < 180 ms 4.5 MB 9 MB/sec 2,400 KB/sec 2,400 KB/sec 2,400 KB/sec Maintenance and Service Guide 6-5 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 90
10,800 KB/sec 5,400 KB/sec 10,800 KB/sec 5,400 KB/sec 2,700 KB/sec 6,750 KB/sec Multiword DMA mode 6-6 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 91
function Base memory Video memory Video BIOS System BIOS Extended memory (based on memory installed) PCI bus High-precision event timer PCI bus Maintenance and Service Guide 6-7 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 92
infrared or the serial port may assert IRQ3 or IRQ4. ✎ For operating systems after Windows 2000, APIC (advanced programming interrupt controller) is used. 6-8 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 93
Program interrupt controller Program interrupt controller Program interrupt controller Program interrupt controller Motherboard resources Program interrupt controller Program interrupt controller Program interrupt controller Maintenance and Service Guide Specifications (Continued) 6-9 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 94
Mobile Intel 5 Series express chipset family ICH9M-E/M SATA AHCI controller ICH9M-E/M SATA AHCI controller Motherboard resources Motherboard resources Motherboard resources Motherboard resources 6-10 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 95
Silver Quantity 14 Length 4.0 mm Thread 2.0 mm Head diameter 4.5 mm Where used: 3 screws that secure the memory module compartment cover to the computer Maintenance and Service Guide 7-1 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 96
used: 4 screws that secure the system board to the base enclosure Where used: 4 screws that secure the display panel to the display enclosure 7-2 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 97
Phillips PM2.0×12.0 screw Screw listing Color Silver Quantity 8 Length 12.0 mm Thread 2.0 mm Where used: 8 screws that secure the top cover to the base enclosure Head diameter 5.0 mm Maintenance and Service Guide 7-3 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 98
Screw listing Phillips PM2.0×5.0 screw Color Silver Quantity 2 Length 5.0 mm Thread 2.0 mm Where used: 2 screws that secure the top cover to the base enclosure Head diameter 5.0 mm 7-4 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 99
Phillips PM2.0×2.0 screw Screw listing Color Silver Quantity 4 Length 2.0 mm Thread 2.0 mm Where used: 4 screws that secure the top cover to the base enclosure Head diameter 4.5 mm Maintenance and Service Guide 7-5 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 100
Screw listing Phillips PM1.5×1.5 screw Color Silver Quantity 60 Length 1.5 mm Thread 1.5 mm Where used: 60 screws that secure the keyboard to the top cover Head diameter 3.0 mm 7-6 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 101
Phillips PM2.0×4.0 broadhead screw Screw listing Color Silver Quantity 2 Length 4.0 mm Thread 2.0 mm Where used: 2 screws that secure the hard drive to the base enclosure Head diameter 6.0 mm Maintenance and Service Guide 7-7 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 102
Screw listing Phillips PM3.0×4.0 screw Color Silver Quantity 4 Length 4.0 mm Thread 3.0 mm Where used: 4 screws that secure the hard drive bracket to the hard drive Head diameter 5.0 mm 7-8 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 103
captive screws that secure the video fan/heat sink assembly to the system board (screws are secured to the heat sink by O-rings) Maintenance and Service Guide 7-9 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 104
assembly to the system board 2 Two screws that secure the video fan/heat sink assembly to the system board Head diameter 4.5 mm 7-10 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 105
Screw listing Where used: 2 screws that secure the power connector bracket and power connector to the base enclosure Where used: One screw that secures the ambient light sensor module to the display enclosure Maintenance and Service Guide 7-11 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 106
Screw listing Where used: 2 screws that secure the wireless antenna transceivers to the display enclosure 7-12 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 107
Phillips PM2.5×6.0 screw Screw listing Color Silver Quantity 8 Length 6.0 mm Thread 2.5 mm Where used: 4 screws that secure the display assembly to the base enclosure Head diameter 5.0 mm Maintenance and Service Guide 7-13 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 108
Screw listing Where used: 4 screws that secure the display hinges to the display enclosure 7-14 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 109
-click Computer, click Manage, and then click Disk Management. If the partition is present, an HP Recovery drive is listed in the window. Maintenance and Service Guide 8-1 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 110
to continue the disc creation process. To create a set of recovery discs: 1. Select Start > All Programs > Recovery Manager > Recovery Disc Creation. 2. Follow the on-screen instructions. 8-2 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 111
number of recovery discs required. ■ When backing up to discs, number each disc before inserting it into the optical drive of the computer. Maintenance and Service Guide 8-3 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 112
Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up and create a backup. ✎ Windows includes the User Account utilities, or changing Windows settings. Refer to Help and Support for more information. Using system restore points When you and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 113
the disk for which you want to create a restore point. 5. Click Create. 6. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date or reinstalled from the disc provided by the manufacturer. Maintenance and Service Guide 8-5 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 114
the optional external optical drive and restart the computer. 3. Follow the on-screen instructions. Recovering from the dedicated recovery partition (select models only) ✎ Computers with an in the Recovery Manager window. 3. Follow the on-screen instructions. 8-6 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 115
Audio-in (microphone) 9 Connector pin assignments Pin 1 2 3 Audio-out (headphone) Signal Audio signal in Audio signal in Ground Pin Signal 1 Audio out, left channel 2 Audio out, right channel 3 Ground Maintenance and Service Guide 9-1 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 116
12 TMDS clock- 13 CEC 14 No connected 15 DDC clock 16 DDC data 17 Ground 18 +5V power 19 Hot plug detect 9-2 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 117
RJ-45 (network) Pin Signal 1 Transmit + 2 Transmit - 3 Receive + 4 Unused 5 Unused 6 Receive - 7 Unused 8 Unused Connector pin assignments Maintenance and Service Guide 9-3 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 118
Connector pin assignments Universal Serial Bus Pin Signal 1 +5 VDC 2 Data 3 Data + 4 Ground 9-4 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 119
of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. Maintenance and Service Guide 10-1 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 120
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 10-2 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 121
site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled panel 2. ✎ The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 122
the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel 3. 11-2 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 123
the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. Maintenance and Service Guide 11-3 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 124
backlight cover. 14. Turn the display panel right-side up. 15. Remove the backlight cables 1 from the clip 2 in the display panel. 11-4 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 125
and handling the backlight, to avoid damaging this component and causing exposure to the mercury. 18. Remove the backlight from the backlight frame. Maintenance and Service Guide 11-5 - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 126
4 that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight. 11-6 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 127
removal 4-35 spare part number 3-10, 3-14, 4-35 Bluetooth module cable removal 4-39 spare part number 3-10, 3-17, 4-39 Maintenance and Service Guide Index Blu-ray ROM DVD±R/RW SuperMulti Double-Layer Drive precautions 4-2 spare part number 3-12, 3-16, 3-17 specifications 6-5 Boot Options 5-4 bottom - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 128
Kit, spare part number 3-5, 3-16, 4-12 keys action 2-4 calculator 2-4 esc 2-4 fn 2-4 mail 2-4 Media Launch 2-4 print options 2-4 Web 2-4 Windows applications 2-4 Windows logo 2-4 wireless 2-4 Index-2 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 129
L Language Support 5-4 left-side components 2-8 light components 2-5 lights battery 2-8 caps lock 2-5 drive 2-8 mute 2-5 power 2-5 product description 1-4 optical drive precautions 4-2 product description 1-2 Maintenance and Service Guide Index spare part numbers 3-12, 3-16, 3-17 specifications 6-5, - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 130
, product description 1-4 serial number 3-2, 4-5 service considerations 4-1 service tag 3-1, 4-5 serviceability, product description 1-4 Setup Utility changing the lanuage assembly removal 4-27 spare part number 3-7, 3-17, 4-27 Virtualization Technology 5-4 Index-4 Maintenance and Service Guide - HP Envy 15-1000se | HP ENVY 15 - Maintenance and Service Guide - Page 131
3-10, 3-16, 4-40 wireless key 2-4 wireless light 2-5 wireless, product description 1-3 WLAN module removal 4-16 spare part numbers 3-5, 3-6, 3-7, 3-14, 3-15, 3-18, 4-16 workstation guidelines 4-4 Maintenance and Service Guide Index-5
HP ENVY 15
Maintenance and Service Guide
Document Part Number: 577090-001
September 2009
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.