HP KY616AA HP DreamScreen Wireless Connected Screen - User's Guide - Page 52

Frequently Asked Questions

Page 52 highlights

Vertical Image Switch Auto image rotate with HP DreamScreen orientation Yes, but only during slide show or photo browsing PC software HP DreamScreen PC software utility Supported operating systems: Microsoft Windows XP 32-bit (SP2 or later required for Media Player 11 functionality) Microsoft Windows Vista 32- and 64-bit Frequently Asked Questions Question How far away can I use the remote control? Why can't I display some of my photos? Why can't I play some of my music tracks? Why can't I play some of my video clips? Can I delete photos from external memory cards, flash drives, or connected PC? Can I delete photos from internal memory? How can I switch to the internal memory? I have lost or damaged my remote and/or power adapter. Can I order replacements? How can I find the latest information/FAQs about my HP DreamScreen? How can I get customer support from a live person over the phone? Answer Up to 2.44 m (8 ft.). Some photo/image file formats or resolutions are not supported. Please refer to the specifications. JPEG support up to 4K x 4K resolution, TIFF (4K x 4K if JPEG content), PNG (1K x 1K), BMP (1K x 1K). Some music file formats are not supported. Please refer to the specifications. Some video file formats are not supported. Please refer to the specifications. No. You cannot use the HP DreamScreen to delete photos, videos, or music from any external source. Yes. You can delete photos, videos, and music from internal memory. Remove all external memory cards and USB flash drives. The HP DreamScreen will automatically switch to internal memory. Yes. Visit http://www.hp.com/support/dreamscreen for more details. Visit http://www.hp.com/support/dreamscreen for more details and the latest information. The HP customer support phone number is: 1-800-474-6836 (800-HP-Invent) 46 HP DreamScreen User Guide

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46
HP DreamScreen User Guide
Frequently Asked Questions
Vertical Image Switch
Auto image rotate with
HP DreamScreen
orientation
Yes, but only during slide show or photo browsing
PC software
HP DreamScreen PC
software utility
Supported operating systems:
Microsoft Windows XP 32-bit (SP2 or later required for Media
Player 11 functionality)
Microsoft Windows Vista 32- and 64-bit
Question
Answer
How far away can I use the
remote control?
Up to 2.44 m (8 ft.).
Why can’t I display some of my
photos?
Some photo/image file formats or resolutions are not
supported. Please refer to the specifications.
JPEG support up to 4K x 4K resolution, TIFF (4K x 4K if JPEG
content), PNG (1K x 1K), BMP (1K x 1K).
Why can’t I play some of my
music tracks?
Some music file formats are not supported. Please refer to
the specifications.
Why can’t I play some of my
video clips?
Some video file formats are not supported. Please refer to the
specifications.
Can I delete photos from
external memory cards, flash
drives, or connected PC?
No. You cannot use the HP DreamScreen to delete photos,
videos, or music from any external source.
Can I delete photos from
internal memory?
Yes. You can delete photos, videos, and music from internal
memory.
How can I switch to the internal
memory?
Remove all external memory cards and USB flash drives. The
HP DreamScreen will automatically switch to internal
memory.
I have lost or damaged my
remote and/or power adapter.
Can I order replacements?
Yes.
Visit
for
more details.
How can I find the latest
information/FAQs about my
HP DreamScreen?
Visit
for
more details and the latest information.
How can I get customer
support from a live person over
the phone?
The HP customer support phone number is:
1-800-474-6836 (800-HP-Invent)