HP M1522nf Service Manual - Page 190

Problem Cause Solution The product is not answering incoming The answer mode might be set to fax calls. Manual. If the answer mode is set to Manual, the product does not answer calls. You have to start the fax-receiving process manually. The rings-to-answer setting might not be Check the rings-to-answer setting for set correctly. your configuration. The answer-ring pattern feature might be turned on, but you do not have the service, or you do have the service and the feature is not set correctly. Check the answer-ring pattern feature to verify that it is set properly. The fax cord might not be correctly See the Getting Started Guide to check connected, or the fax cord is not working. the installation. Verify that you are using the fax cord that came with the product. The product might not be able to detect incoming fax tones because the answering machine is playing a voice message. Re-record your answering machine message, leaving at least two seconds of silence at the beginning of the message. Too many devices might be connected to the telephone line. You should not have more than three devices attached to the line. Try removing the last device that was connected and determine whether the product works. If not, continue removing devices one at a time and retry after removing each one. The telephone line might not be working. Do one of the following: ● Increase the volume on the product, and then press Start Fax on the control panel. If you hear a dial tone, the telephone line is working. ● Disconnect the product from the telephone jack, and then connect a telephone. Try to make a telephone call to verify that the telephone line is working. 172 Chapter 6 Problem solve ENWW