HP M1522nf Service Manual - Page 192
Problems sending faxes, The product is receiving faxes but is
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Problems sending faxes Problem Cause Solution The document stops feeding in the middle of faxing. The maximum length of a page that you can load is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches). Print the document on shorter media. If no jam exists and less than one minute has elapsed, wait a moment before pressing Cancel. If a jam exists, see Clear jams on page 149. Then, resend the job. If the item is too small, it can jam inside the automatic document feeder (ADF). Use the flatbed scanner. The minimum page size for the ADF is 127 x 127 mm (5 x 5 inches). If a jam exists, see Clear jams from the ADF on page 151. Then, resend the job. Faxes stop during sending. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. Your telephone line might not be working. Do one of the following: ● Turn up the volume on the product, and then press Start Fax on the control panel. If you hear a dial tone, the telephone line is working. ● Disconnect the product from the jack in the wall, and then connect a telephone to the jack. Try to make a telephone call to verify that the telephone line is working. A communication error might be interrupting the fax job. Change the redial-on-communicationerror setting to On. The product is receiving faxes but is not If your product is on a PBX system, the sending them. PBX system might be generating a dial tone that the product cannot detect. Disable the detect-dial-tone setting. A poor telephone connection might exist. Try again later. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. Your telephone line might not be working. Do one of the following: ● Turn up the volume on the product and press Start Fax on the control panel. If you hear a dial tone, the telephone line is working. ● Disconnect the product from the telephone jack and connect a telephone. Try to make a telephone call to verify that the telephone line is working. Outgoing fax calls continue to be dialed. The product automatically redials a fax number if the redial options are set to On. To stop the redials while the product is dialing, press Cancel. 174 Chapter 6 Problem solve ENWW