HP M3027 Service Manual - Page 214
Troubleshooting
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Table 6-1 Control-panel messages (continued) Control panel message Description Recommended action 11.XX - Internal clock error To continue touch OK The device real time clock has experienced an error. Whenever the device is turned off and then turned on again, set the time and date at the control panel. See the Time/Scheduling menu in the user guide. If the error persists, you might need to replace the formatter. 13.00.02 - Jam in Tray 1 Clear jam then touch OK Paper is fed from tray 2 to the device by the 1. tray 2 pick-up roller. When energized, solenoid SL2 releases a clutch, and then the pick-up roller rotates to pick up the paper and advance it into the paper path. 2. Follow the instructions in the onscreen dialog box, or see Clear jams from the input-tray areas on page 220. Verify that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 15.) 3. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media. 4. Verify that the tray 2 pickup roller and separation pad are installed correctly. 5. Verify that solenoid SL2 is being energized. If you cannot hear it during a print job, remove tray 2, override the paper presence sensor flag, start a print job, and then see if the pick-up roller is rotating. 6. Verify that solenoid SL2 is firmly seated in connector J504 on the ECU. 13.01.00 - Jam in Tray 1 Clear jam then touch OK The paper did not reach the top of page 1. sensor within the specified period of time. The tray 1 feed roller moves paper into the paper path. When solenoid SL1 is energized, a clutch mechanism allows the paper stack in 2. tray 1 to lift, and then allows the feed roller to rotate one time to move the paper into the paper path. Follow the instructions in the onscreen dialog box, or see Clear jams from the input-tray areas on page 220. Verify that the type and quality of the media that you are using meet HP specifications. (See Media specifications on page 15.) 3. Verify that the media is loaded correctly and that the guides are not too tight or too loose against the stack of media. 4. Verify that the tray 1 pickup roller and separation pad are installed correctly. 5. Verify that solenoid SL1 is firmly seated in ECU connector J508. Verify that SL1 is being energized by removing the cover and observing the solenoid during a feed operation. 6. Open and close the cartridge door to clear the error message. 202 Chapter 6 Troubleshooting ENWW