HP M3027x HP LaserJet M3027/M3035 MFP - User Guide for Model Numbers CC476A/CC - Page 175
Common causes of jams, The device is jammed., Cause, Solution
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Common causes of jams The device is jammed.1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Media considerations on page 58. A component is installed incorrectly. Verify that the print cartridge is correctly installed. You are using media that has already passed through a device Do not use media that has been previously printed on or or copier. copied. An input tray is loaded incorrectly. Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load media on page 66. The media is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it. The media is binding or sticking together. Remove the media, flex it, rotate it 180°, or flip it over. Reload the media into the input tray. The media is removed before it settles into the output bin. Reset the device. Wait until the page completely settles in the output bin before removing it. During two-sided printing, you removed the paper before the Reset the device and print the document again. Wait until the second side of the document was printed. page completely settles in the output bin before removing it. The media is in poor condition. Replace the media. The internal tray rollers are not picking up the media. If the media is heavier than 120 g/m2 (32 lb), it might not be picked from the tray. The media has rough or jagged edges. Replace the media. The media is perforated or embossed. Perforated or embossed media does not separate easily. Feed single sheets from tray 1. Device supply items have reached the end of their useful life. Check the device control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Use information pages on page 124. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. Not all device packing material was removed. Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the device. 1 If the device still continues to jam, contact HP Customer Support or your authorized HP service provider. ENWW Common causes of jams 163