HP Officejet J3600 User Guide

HP Officejet J3600 - All-in-One Printer Manual

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  • HP Officejet J3600 | User Guide - Page 1
    HP Officejet J3500/J3600 User Guide
  • HP Officejet J3600 | User Guide - Page 2
  • HP Officejet J3600 | User Guide - Page 3
    HP Officejet J3500/J3600 All-in-One series User Guide
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    services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Windows and Windows XP , check with a qualified electrician. 3. Observe all warnings and instructions marked
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    the device parts...10 Front view...10 Printing supplies area Error messages...16 Critical error messages...16 Change device settings...16 Use the HP Solution Center (Windows 17 Use the HP photo and imaging software for supported media 22 Understand supported sizes 22 Understand supported media
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    settings from an application for current jobs (Windows 33 Change default settings for all future jobs (Windows 33 Change settings (Mac OS 34 Print on both sides (duplexing scanned document using optical character recognition (OCR) software 45 Change scan settings...45 Cancel a scan job...45 2
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    recipients from the HP Photosmart Studio Software (Mac OS)...52 Send a color original or photo fax 53 Change the fax resolution and Lighter / Darker settings 53 Change the fax resolution 53 Change the Lighter / Darker setting 54 Set new default settings 55 Send a fax in Error Correction Mode
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    the device (Mac OS 98 Install the software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the
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    paper-feed problems...123 Media is not supported for the printer or Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software
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    support period 152 Additional warranty options 152 HP Quick Exchange Service (Japan 152 Call HP Korea customer support 153 Prepare the device for shipment 153 Remove the print cartridges specifications...160 Acoustic emission specifications (noise levels per ISO 7779 160 D Regulatory
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    of conformity...169 Environmental product stewardship program 170 Paper use...170 Plastics...170 Material safety data sheets 170 Recycling program...170 HP inkjet supplies recycling program 170 Disposal of waste equipment by users in private households in the European Union...171 Energy
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    8
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    and further troubleshooting resources that are not included in this guide from the following resources: Resource Setup poster Fax Getting Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control
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    ) Resource HP telephone support HP photo and imaging software help Description Lists information to contact HP. During the warranty period, this support is often free of charge. Provides information about using the software. Location For more information, see Obtain HP telephone support. For
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    (continued) 10 Document catcher extender 11 Handset Printing supplies area 1 Print cartridge door 2 Print cartridges NOTE: The HP Officejet J3500 supports a black print cartridge only. Back view 1 Power connection 2 Rear universal serial bus (USB) port 3 Fax ports (1-LINE and 2-EXT) 4 Rear door 5
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    . Label 1 2 3 4 5 6 7 8 9 10 11 12 13 Name and Description Speed Dial: Selects a When blinking, the attention light indicates an error has occurred that requires your attention. Display: incoming phone calls, requires you to receive the fax manually, or "listens" for fax tones. Flash: Cancels
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    , or fax job. Start Color: Starts a color copy, scan, or fax job (HP Officejet J3600 only.) Cancel: Stops a job, exits a menu, or exits settings. Right arrow: Printer sharing Recommended number of connected computers for best performance Supported software features Setup instructions One
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    Chapter 1 14 Get started
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    Center (Windows) • Use the HP photo and imaging software • Text and symbols • Load originals • Select print media • Load media • Print on special and custom-sized media • Set up speed-dial entries Use control panel menus The following sections provide a quick reference to top-level menus that
  • HP Officejet J3600 | User Guide - Page 20
    error persists, service is required. For more information, see Support and warranty. Change device settings You can change the device settings from these places: • From the control panel. • From the HP Solution Center (Windows) or HP Device Manager (Mac to change, use one of the following methods
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    click an item that you want to change. NOTE: Mac OS is supported by HP Officejet J3600 only. Use the HP Solution Center (Windows) On a Windows computer, the HP Solution Center is the entry point for the HP Photosmart Software. Use the HP Solution Center to change print settings, start the Fax Setup
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    the HP Photosmart Software; then reinstall the software. To open the HP Photosmart Studio software on a Macintosh computer 1. Click the HP Photosmart Studio icon in the Dock. The HP Photosmart Studio window appears. NOTE: Mac OS is supported by HP Officejet J3600 only. 2. In the HP Photosmart
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    multiple times to see the available characters. Depending on your language and country/region setting, other characters might be available in addition to the ones shown on the keypad. 2. After the correct letter appears, wait for the cursor to advance automatically to the right, or press the right
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    Chapter 2 Available symbols for dialing fax numbers To enter a symbol, such as *, press Symbols repeatedly to scroll through the list of symbols. The following table provides the symbols that you can use in a fax or phone number sequence, fax header information, and speed-dial entries. Available
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    for more information about HP media. Tips for selecting and using print media For the best results, observe the following guidelines. • Always use media that conforms to the device specifications. For more information, see Understand specifications for supported media. • Load only one type of media
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    windows. that the ink dries completely HP Officejet J3600 supports all media listed in the table below. The HP Officejet J3500 supports paper only. Type Paper Envelopes Size A4: 210 x 297 mm (8.3 x 11.7 inches) Legal: 216 x 356 mm (8.5 x 14 inches) B5-JIS: 182 x 257 mm (7.2 x 10.1 inches) U.S. #10
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    152 mm up to 216 x 356 mm (4 x 6 inches up to 8.5 x 14 inches) Understand supported media types and weights NOTE: The HP Officejet J3600 supports all media listed in the table below. The HP Officejet J3500 supports plain paper and legal paper only. Type Paper weight Input tray* Plain paper Legal
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    2 Set minimum margins NOTE: The HP Officejet J3500 does not support envelopes and cards. Top (leading device. This section contains the following topics: • Load full-size paper • Load 10 x 15 cm (4 x 6 inch) photo paper • Load index cards • Load guide to its outermost position. 24 Use the device
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    -size paper, leave the tray extender closed. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: • Make sure it is free of rips, dust, wrinkles, and curled or bent edges. • Make sure all the paper in the stack is the same size
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    when you load paper into the input tray. If it is servicing the print cartridges or otherwise engaged in a task, the paper stop inside the no higher than the top of the paper-width guide. Load 10 x 15 cm (4 x 6 inch) photo paper (HP Officejet J3600 only) You can load 10 x 15 cm (4 x 6 inch) photo
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    To load 10 x 15 cm ( 4 x 6 inch) photo paper with tab in the input tray 1. Remove of paper fits within the input tray and is no higher than the top of the paper-width guide. Load index cards (HP Officejet J3600 only) You can load index cards into the input tray of the device to print notes, recipes
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    HP Officejet J3600 only) You can load one or more envelopes into the input tray of the device. Do not use shiny or embossed envelopes or envelopes that have clasps or windows than the top of the paper-width guide. Load other types of paper (HP Officejet J3600 only) The following papers require extra
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    and then manually feed one sheet at a time into the input tray with the blue stripe facing up. HP Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting media (HP Officejet J3600 only) • Print on special or custom-sized media (Windows) • Print on special or custom-sized media (Mac OS)
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    special or custom-sized media (Windows) To print on special click OK. 7. Print your document. Print on special or custom-sized media (Mac OS) To print on special or custom-sized media 1. Load the appropriate media size. 10. Change any other desired settings, and then click OK or Print. 30 Use
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    HP Photosmart Software (Windows): Open the HP Photosmart Software and follow the instructions in the onscreen Help. • HP Device Manager (Mac OS): Launch HP long-distance prefix. Type the name, and then press OK. • To delete one entry or all entries: Select Delete Speed Dial, press the arrow keys to
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    HP Photosmart Software (Windows): Open the HP Photosmart Software and follow the instructions in the onscreen Help. • HP Device Manager (Mac OS): Launch HP highlight a speed-dial entry, and then press OK to select it (the check mark is removed from the speed-dial entry). Repeat this step to remove
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    . NOTE: To set print settings for all print jobs, make the changes in the printer driver. For more information about the features of the Windows printer driver, see the online help for the driver. For more information about printing from a specific application, see the documentation that came with
  • HP Officejet J3600 | User Guide - Page 38
    by manually turning the media over and feeding it into the device again. In Mac OS, you can print on both sides of a sheet by first printing the odd-numbered pages, turning the pages over, and then printing the even-numbered pages. Mac OS is only supported by the HP Officejet J3600. • Guidelines
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    not affect jobs waiting to be processed. • Windows: Double-click the printer icon that appears in the lower-right corner of the computer screen. Select the print job, and then press the Delete key on the keyboard. • Mac OS: Double-click the printer in the Printer Setup Utility. Select the print job
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    Chapter 3 36 Print
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    of your copy • Cancel a copy job NOTE: Many copy functions can be performed from the software. See the software help for more information. Make copies from the control panel NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. You can make quality copies from the control
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    the number of copies You can set the number of copies that you want to print by using the Number of Copies option. NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To set the number of copies from the control panel 1. Make sure you have paper loaded
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    HP Bright White Paper Plain Paper HP Premium Plus Photo Paper, Glossy Premium Photo HP Premium Plus Photo Paper, Matte Premium Photo HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper Premium Photo HP ink and extends the life of your print cartridges. NOTE: The HP Officejet J3500 supports
  • HP Officejet J3600 | User Guide - Page 44
    of the original or cropping the edges, the device might leave an uneven amount of white space around the edges of the paper. NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To resize a document from the control panel 1. Make sure you have paper loaded in the input
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    to adjust the contrast of the copies you make. NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To adjust the the Copy area, press Copy Menu repeatedly until Lighter / Darker appears. 4. Do one of the following: • Press to darken the copy. • Press to lighten the
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    Thin, colored objects or lines contain black sections • Horizontal grainy or white bands appear in light- to medium-gray areas NOTE: The HP Officejet J3500 supports black and white copies on plain paper only. To copy an overexposed photo from the control panel 1. Make sure you have paper loaded in
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    prior to scanning. To verify that the printer software is running on a computer running Windows, look for the device icon in the system tray at the lower-right side of the screen, near the clock. To verify this on a computer using the Mac OS, open the HP Device Manager, and click Scan Picture. If
  • HP Officejet J3600 | User Guide - Page 48
    as the HP photo and imaging software), and supported for all Windows and Mac OS operating systems. For Windows operating systems, WIA is supported only for Windows XP and Windows Vista direct connections. WIA is not supported for the Mac OS. Scan from a TWAIN-compliant program Generally, a software
  • HP Officejet J3600 | User Guide - Page 49
    program. Change scan settings To change scan settings • HP Device Manager (Mac OS): Launch HP Device Manager, click Information and Settings, and then select Scan Preferences from the drop-down list. • Windows: Open the device software, select Settings, select Scan Settings and Preferences, then
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    Chapter 5 46 Scan
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    can use the HP photo and imaging software to perform fax procedures that are sending the fax. • Send a basic fax • Send a fax manually from a phone • Send a fax using monitor dialing • Send resolution and Lighter / Darker settings • Send a fax in Error Correction Mode Send a basic fax You can easily send a
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    . 2. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial receiving fax machine. NOTE: The HP Officejet J3500 supports black-and-white faxes only. To send a fax manually from a phone 1. Load your
  • HP Officejet J3600 | User Guide - Page 53
    until the fax transmission is complete. To send a fax manually from a phone using the attached handset 1. Load your originals Pick up the handset that is attached to the HP All-in-One and dial the number by using the keypad on be recognized by the calling card service. If this is the case, you can create
  • HP Officejet J3600 | User Guide - Page 54
    , or you will not hear a dial tone. NOTE: The HP Officejet J3500 supports black-and-white faxes only. To send a fax using monitor appears. 3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial the
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    PM. 5. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial the panel • Send a fax to multiple recipients from the HP Photosmart Studio Software (Mac OS) Send a fax to multiple recipients from the control
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    software 1. Load your originals print side down into the document feeder tray. 2. Select the HP Device Manager from the Dock. The HP Device Manager window appears. 3. In the Devices pop-up menu, choose the HP All-in-One, and then double-click Send Fax. The Print dialog box opens. 4. From the Printer
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    HP Officejet J3600 only) You can fax a color original or photo from the device. If it determines that the recipient's fax machine only supports black-and-white faxes, the fax is sent in black and white. HP by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial,
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    takes longer to complete. When faxing photographs in black and white, HP recommends that you choose Photo. • Standard: provides the fastest possible 3. Enter the fax number by using the keypad, press Speed Dial or a one-touch speed dial button to select a speed dial, or press Redial/Pause to redial
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    control panel 1. Press Setup. 2. Press 5, and then press 6. This selects Advanced Fax Setup and then selects Error Correction Mode. 3. Press to select On or Off. 4. Press OK. Receive a fax You can receive faxes automatically or manually. If you turn off the Auto Answer option, you must receive faxes
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    to the device NOTE: The HP Officejet J3500 can receive black-and-white faxes only. To receive a fax manually 1. Make sure the device you are currently on the phone with the sender, instruct the sender to press Start on their fax machine. 5. error condition, or none of the faxes it receives. 56 Fax
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    from the control panel 1. Press Setup. 2. Select Advance Fax Setup, and then select Backup Fax Reception. 3. Press the right arrow button to select On, On Error Only, or Off. 4. Press OK. Reprint received faxes from memory If you set the Backup Fax Reception mode to On, the received faxes are stored
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    for polling and have a fax ready to send. NOTE: The HP All-in-One does not support polling pass codes. Polling pass codes are a security feature that changed the default pass code) or the HP All-in-One will not be able to receive the fax. NOTE: The HP Officejet J3500 can receive black-and-white faxes
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    tray when you receive a fax, the fax does not print and an error message appears on the display. Load letter, A4, or legal paper, Set automatic reduction for incoming faxes The Automatic Reduction setting determines what the HP All-in-One does if it receives a fax that is too large for the default
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    incoming fax is reduced to fit on one page, if possible. If this supported in your country/region, Junk Fax Blocker Set Up does not appear in the Basic Fax Setup menu. NOTE: If no phone numbers are added in the Caller ID list, it is assumed that the user has not signed up for the Caller ID service
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    . • If you are done, press No. To manually enter a number to block 1. Press Setup. 2. When the Delete Another? prompt appears, do one of the following: • If you want to completing the steps in the getting started guide that came with the device, use the error correction mode Change fax settings 61
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    on the top of every fax you send. HP recommends that you set up the fax header by using the software that you installed with the device. You can faxes. • Turn off the Auto Answer setting if you want to receive faxes manually. You must be available to respond in person to the incoming fax call or
  • HP Officejet J3600 | User Guide - Page 67
    phone numbers on one phone line. When you subscribe to this service, each number is distinctive ring service, use the default ring pattern, which is All Rings. NOTE: The HP fax cannot error correction only if you are having trouble sending or receiving a fax, and you want to accept the errors in
  • HP Officejet J3600 | User Guide - Page 68
    is Fast. If you use one of the following, setting the fax speed to a slower speed might be required: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An integrated services digital network (ISDN) service If you experience problems sending and receiving faxes, you
  • HP Officejet J3600 | User Guide - Page 69
    your internet faxing services support department. Test fax setup You can test your fax setup to check the status of the problem and rerun the test. To test fax setup 1. Set up the device for faxing according to your particular home or office setup instructions. 2. Make sure the print cartridges
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    having problems faxing, check the fax settings listed in the problems found. Use reports You can set up the device to print error reports and confirmation reports automatically for each fax you send and receive. You can also manually the right arrow button to select one of the following, and then
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    view the fax log from the HP photo and imaging software 1. At the computer, open the HP photo and imaging software. For more information, see Use the HP photo and imaging software. 2. See the onscreen Help for the HP photo and imaging software for further instructions. The log lists faxes that have
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    Chapter 6 To print the fax log from the control panel 1. On the control panel, press Setup. 2. Press the arrow key to move down to Print Report, and then press OK. 3. Press the arrow key to move down to Fax Log, and then press OK. 4. Press OK again to print the log. Cancel a fax You can cancel a fax
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    panel • Printer driver • Toolbox Mac OS • Device control panel • HP Printer Utility NOTE: Mac OS is supported by HP Officejet J3600 only. • Monitor the device • Administer the device Monitor the device This section provides instructions for monitoring the device. NOTE: The ink levels shown are
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    section provides information about administering the device and modifying settings. Use this tool... Control panel Toolbox (Windows) HP Printer Utility (Mac OS) (supported by HP Officejet J3600 only) to do the following... • Language and country/region: Press Setup, and then open the Preferences
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    cartridges. • Print a Test Page: Guides you through printing a test page. HP Printer Utility (Mac OS) The HP Printer Utility contains tools to configure print settings, calibrate the device, order supplies online, and find Web site support information. NOTE: Mac OS is supported by HP Officejet
  • HP Officejet J3600 | User Guide - Page 76
    your getting started guide for later use. In this section, you will learn how to set up the device so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac OS) to
  • HP Officejet J3600 | User Guide - Page 77
    system your country/region uses. The instructions for fax setup differ depending on you have a parallel-type phone system, HP recommends you use the 2-wire phone cord supplied (serial or parallel), check with your telephone company. know what types of equipment and services (if any) share the same
  • HP Officejet J3600 | User Guide - Page 78
    allows you to have several phone numbers on one phone line. When you subscribe to this service, each phone number will have a different ring modem: • Do you send and receive faxes directly to and from your computer software applications through a dial-up connection? • Do you send and receive e-mail
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    based on your phone system. Step-by-step instructions are included for each case in the sections the phone cord supplied in the box to connect one end to your telephone wall jack and the other you might experience problems sending and receiving faxes. Other equipment/services sharing your fax line
  • HP Officejet J3600 | User Guide - Page 80
    6 only.) Case J: Shared voice/fax line with computer modem and answering machine Not applicable. Voice calls, computer dial-up modem, and voice mail service (You answered Yes to questions 4, 5, and 7 only.) Case K: Shared voice/fax line with computer dial-up modem and voice mail Not applicable
  • HP Officejet J3600 | User Guide - Page 81
    Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the device, use the instructions in this section to connect a DSL
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    you might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the fax device. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call-waiting tone. • If you are using
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    the box with the device to connect to the 1-LINE port To set up the device with a distinctive ring service 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back
  • HP Officejet J3600 | User Guide - Page 84
    line 1. Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the port the phone cords you might already have in your home or office. 2. Do one of the following: • If you have a parallel-type phone system, remove the
  • HP Officejet J3600 | User Guide - Page 85
    the device as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person to incoming fax calls. If you want to
  • HP Officejet J3600 | User Guide - Page 86
    the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to incoming fax calls, or the device cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. Case G: Fax line shared with computer modem
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    phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other have in your home or office. 4. If your modem software is set to receive faxes to your computer automatically, turn instructions to set up your fax. Set up faxing for the device 83
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    end of the cord to the DSL/ADSL filter. 4 Computer 5 Computer DSL/ADSL modem NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter
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    you use your phone line for both fax and telephone calls, use these instructions to set up your fax. There are two different ways to set on your computer. Before you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to
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    phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the automatic fax reception setting in your modem software, the HP device will not be able to receive faxes. , you will need to answer the fax call manually. If you use your phone line for voice,
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    Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone 6 Computer 7 Telephone NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a
  • HP Officejet J3600 | User Guide - Page 92
    in other parts of the home/office sharing the same phone number with DSL service will need to be connected to additional DSL filters, otherwise you will experience 2. Using the phone cord supplied in the box with the devices, connect one end to the DSL filter, then connect the other end to the port
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    cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other Answer setting on the device to the maximum number of rings supported by your device. (The maximum number of rings varies HP device as described in this section. Set up faxing for the
  • HP Officejet J3600 | User Guide - Page 94
    check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel splitter, as shown below. (A parallel splitter has one Figure 7-10 Example of a parallel splitter • If your computer has one phone port, set up the HP device
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    in the box with the HP device, connect one end to your telephone wall jack, cords for these connections. 6. If your modem software is set to receive faxes to your computer HP device to the maximum number of rings supported by your HP device. (The maximum number of rings varies by country/ region.) 10
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    the back of the device 5 DSL/ADSL modem 6 Computer 7 Answering machine 8 Telephone (optional) NOTE: You will need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or
  • HP Officejet J3600 | User Guide - Page 97
    the box with the device, connect one end to the DSL/ADSL filter to the maximum number of rings supported by the device. NOTE: The maximum a computer DSL modem, follow these instructions to set up your fax. Case service at the same phone number you use for fax calls. You must receive faxes manually
  • HP Officejet J3600 | User Guide - Page 98
    device with your computer based on the number of phone ports on your computer. Before you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel splitter (also called a coupler), as shown below. (A parallel
  • HP Officejet J3600 | User Guide - Page 99
    device, connect one end to modem software is set hp.com/de/faxconfig www.hp.com/ch/fr/faxconfig www.hp.com/ch/de/faxconfig www.hp.com/uk/faxconfig www.hp.fi/faxconfig www.hp.dk/faxconfig www.hp.se/faxconfig www.hp.no/faxconfig www.hp.nl/faxconfig www.hp.be/nl/faxconfig www.hp.be/fr/faxconfig www.hp
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    privileges to install a printer driver on Windows 2000, Windows XP, or Windows Vista. Only the printer and scanner drivers are supported by devices running Windows 2000. When setting up the device, HP recommends that you connect it after you install the software because the installation program
  • HP Officejet J3600 | User Guide - Page 101
    printer driver. 2. Select the check box for specifying the driver location, and ensure that the other check boxes are clear. 3. Insert the Starter CD into the CD drive. If the CD running Windows XP and another computer running an older version of Windows, use the computer running Windows XP as the
  • HP Officejet J3600 | User Guide - Page 102
    Windows, click Additional Drivers to install those drivers as a convenience to the users. You must have the Starter CD in your CD drive. Configure the device (Mac OS) NOTE: Mac OS is supported by HP Officejet J3600 on the Starter CD. 3. Click Install Software and follow the onscreen instructions. 4.
  • HP Officejet J3600 | User Guide - Page 103
    until after you have reinstalled the software. 2. Press the Power button to turn off the device. 3. On the Windows taskbar, click Start, select Programs or All Programs, select HP, select Officejet J3500/J3600 Series, and then click Uninstall. 4. Follow the onscreen instructions. 5. If you are asked
  • HP Officejet J3600 | User Guide - Page 104
    you have reinstalled the software. 5. Insert the device Starter CD into your computer's CD-ROM drive and then start the Setup program. 6. Follow the onscreen instructions and also see Install the software before connecting the device (recommended). To uninstall from a Windows computer, method 3 NOTE
  • HP Officejet J3600 | User Guide - Page 105
    your computer. 5. To reinstall the software, insert the device Starter CD into your computer's CD-ROM drive. 6. On the desktop, open the CD-ROM, and then double-click HP All-in-One Installer. 7. Follow the onscreen instructions and also see Configure the device (Mac OS). NOTE: If you cannot launch
  • HP Officejet J3600 | User Guide - Page 106
    Chapter 7 102 Configure and manage
  • HP Officejet J3600 | User Guide - Page 107
    the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. Mac OS is supported by HP Officejet J3600 only
  • HP Officejet J3600 | User Guide - Page 108
    print cartridges Follow these instructions when the ink level is low. NOTE: When the ink level for a print cartridge is low, a message appears on the display. You can also check the ink levels by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot
  • HP Officejet J3600 | User Guide - Page 109
    page. NOTE: The HP Officejet J3500 supports one black print cartridge only. To replace the print cartridges 1. Make sure the device is on. CAUTION: If the HP All-in-One is off when you open the print cartridge door to access the print cartridges, it will not release the cartridges for changing. You
  • HP Officejet J3600 | User Guide - Page 110
    8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4. Pull the print cartridge toward you out of its slot. 5. If you are removing the print cartridge because it is low or out of ink, recycle the print cartridge. The HP Inkjet Supplies
  • HP Officejet J3600 | User Guide - Page 111
    the print cartridge forward until it clicks into the socket. If you are installing the tri-color print cartridge, slide it into the left slot. If you are installing a black print cartridge, slide it into the right slot. NOTE: The HP Officejet J3500 has a slot for one black print cartridge only. Work
  • HP Officejet J3600 | User Guide - Page 112
    the same print cartridge, the device will not prompt you to align the print cartridges. It remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot
  • HP Officejet J3600 | User Guide - Page 113
    into the input tray. 2. HP Printer Utility (Mac OS): Open the HP Printer Utility. For more information, see HP Printer Utility (Mac OS). Click Align and follow the onscreen instructions. NOTE: Mac OS is supported by HP Officejet J3600 only. Clean the print cartridges Use this feature when there is
  • HP Officejet J3600 | User Guide - Page 114
    see HP Printer Utility (Mac OS). 2. Click Clean and follow the onscreen instructions. NOTE: Mac OS is supported by HP Officejet J3600 only. Clean the print cartridge contacts Clean the print cartridge contacts only if you get repeated messages on the display prompting you to check a print cartridge
  • HP Officejet J3600 | User Guide - Page 115
    cartridges at the same time (HP Officejet J3600). Remove and clean each print cartridge one at a time. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes. 4. Inspect the print cartridge contacts for ink and debris buildup. 5. Dip a clean foam rubber swab or lint-free
  • HP Officejet J3600 | User Guide - Page 116
    it clicks into place. 9. Repeat if necessary for the other print cartridge (HP Officejet J3600 only). 10. Gently close the print cartridge door and plug the power cord into the back of the device. Clean the area around the ink nozzles If the device is used in a dusty environment, a small amount
  • HP Officejet J3600 | User Guide - Page 117
    ink nozzles 1. Turn on the device and open the print cartridge door. The print carriage moves to the far right side of the device. 2. Wait until the print carriage is idle and silent, and then unplug the power cord from the back of the device. NOTE: Depending how long the HP All-in-One
  • HP Officejet J3600 | User Guide - Page 118
    white strip inside the automatic document feeder. You might also want to dust the exterior of the HP All-in-One. Clean the glass strip Minor debris can accumulate on the white strip located inside the automatic document might seep under the glass and damage the device. 114 Maintain and troubleshoot
  • HP Officejet J3600 | User Guide - Page 119
    4. Close the automatic document feeder cover. CAUTION: Make sure you close the automatic document feeder cover before loading any paper or originals. If you do not close the cover, you might damage the mechanism. 5. Plug in the power cord, and then turn on the device. Clean the white strip Minor
  • HP Officejet J3600 | User Guide - Page 120
    tapes and materials are removed. • The device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS, set it as the default in the Printer Setup Utility. See your computer's documentation for more information. • Pause Printing is not
  • HP Officejet J3600 | User Guide - Page 121
    display A non-recoverable error has occurred Disconnect all cables (such as power cord, network cable, and USB cable), wait about 20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site (www.hp.com/support) for the latest troubleshooting information, or product fixes
  • HP Officejet J3600 | User Guide - Page 122
    in the print driver. (HP Officejet J3600 only.) Check the device location and length of USB cable High electromagnetic fields (such as those generated by USB cables) can sometimes cause slight distortions to printouts. Move the device away from the source of the 118 Maintain and troubleshoot
  • HP Officejet J3600 | User Guide - Page 123
    in the printer driver match the size of media loaded in the tray. Check the margin not work, the problem may be caused by the inability of software manufacturer for specific help. Poor print quality and unexpected printouts • Poor quality printouts • Meaningless characters print • Ink is smearing • Ink
  • HP Officejet J3600 | User Guide - Page 124
    Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For more information, see Manage the device and Supported print cartridges. Check the paper quality The paper might be too moist or too rough. Make sure the media meets HP specifications, and try to
  • HP Officejet J3600 | User Guide - Page 125
    is smearing Check the print settings (HP Officejet J3600 only) • When you print documents that use much ink, allow more time to dry before handling the printouts. This is especially true for transparencies. In the printer driver, select the Best print quality, and also increase the ink drying time
  • HP Officejet J3600 | User Guide - Page 126
    (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. For more information, see Change print settings. Check the print cartridges Make sure the correct print cartridges are installed and the print cartridges are not low on ink. For
  • HP Officejet J3600 | User Guide - Page 127
    problems For information on resolving jams, see Clear paper jams. Media is not supported for the printer or tray Use only media that is supported for the device. For more information, see Understand specifications for supported to the paper guides. If needed, pull out the tray from the device
  • HP Officejet J3600 | User Guide - Page 128
    paper. • Use HP media for optimum performance and efficiency. Solve copy problems If the following topics do not help, see Support and warranty for information about HP support. No copy came out • Check the power Make or the background might appear in a different shade. 124 Maintain and troubleshoot
  • HP Officejet J3600 | User Guide - Page 129
    scanned image. Check the settings for the copy job to make sure that they are for normal size. • The HP photo and imaging software settings might be See Clean the device for more information. • Black dots or streaks Ink, glue, correction fluid, or an unwanted substance might be on the problems 125
  • HP Officejet J3600 | User Guide - Page 130
    Load originals. Solve scan problems If the following topics do not help, see Support and warranty for information about HP support. NOTE: If you are starting the scan from a computer, see the onscreen software Help for troubleshooting information. Scanner did nothing • Check the original Make sure
  • HP Officejet J3600 | User Guide - Page 131
    the one that you are attempting. See the onscreen Help for the HP photo and imaging software for instructions about changing the properties. Text cannot be edited • Check the settings • Make sure that the OCR software is set text on the original does not scan well, if at all. Solve scan problems 127
  • HP Officejet J3600 | User Guide - Page 132
    is selected. In the software, check the TWAIN source by selecting levels of gray). On Windows computers, you typically make this adjustment by opening Display on the Windows instructions. • The defects might be on the original and not a result of the scanning process. 128 Maintain and troubleshoot
  • HP Officejet J3600 | User Guide - Page 133
    on colored paper. • Unwanted lines Ink, glue, correction fluid, or an unwanted substance HP software settings might be set to reduce the scanned image. See the product software Help for more information about changing the settings. Solve fax problems This section contains fax setup troubleshooting
  • HP Officejet J3600 | User Guide - Page 134
    error. For more detailed information, check troubleshooting information in this section. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. • If you are running the test from the Fax Setup Wizard (Windows) or HP Fax Setup Utility (Mac
  • HP Officejet J3600 | User Guide - Page 135
    . Using the phone cord supplied in the box with the device, connect one end to your telephone wall jack, then connect the other end to the check the line. • Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem. After you resolve any problems
  • HP Officejet J3600 | User Guide - Page 136
    the fax test again. • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing to connect to the telephone wall jack. One end of the phone cord should be connected to the 132 Maintain and troubleshoot
  • HP Officejet J3600 | User Guide - Page 137
    equipment is causing problems; try adding them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • Try connecting a working phone and phone cord to the telephone wall jack that you are using for the device and check for a dial
  • HP Officejet J3600 | User Guide - Page 138
    one end faxing problems. problem sending or receiving faxes. Try sending or receiving a test fax. • Check problems sending and receiving faxes. • Make sure you connect the device to an analog phone line or you will not be able to send or receive faxes. To check problems check To check if • Check the one
  • HP Officejet J3600 | User Guide - Page 139
    one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. • If the Fax Line Condition Test fails without the other equipment, connect the device to a working phone line and continue reviewing the troubleshooting the device, HP recommends you
  • HP Officejet J3600 | User Guide - Page 140
    -up modem to send an e-mail or access the Internet. • Check to see if another process has caused an error. Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the device will not send or receive a fax until the
  • HP Officejet J3600 | User Guide - Page 141
    shares the same phone line with a DSL service, the DSL modem might not be properly (noise) can cause faxing problems. You can check the sound quality of the support. • If you are using a phone splitter, this can cause faxing problems The device is having problems sending a manual fax Solution: NOTE
  • HP Officejet J3600 | User Guide - Page 142
    you have a voice mail service, see Case F: Shared voice/fax line with voice mail. For information on receiving faxes manually, see Receive a fax manually. • If you have a computer dial-up modem on the same phone line with the device, check to make sure that the software that came with your modem
  • HP Officejet J3600 | User Guide - Page 143
    message to check. • level might be reduced. The signal level can problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. • If you have a special ring pattern for your fax phone number (using a distinctive ring service
  • HP Officejet J3600 | User Guide - Page 144
    mail service could be interfering with the recipient's phone line. You can also ask the recipient to check the receiving fax machine for any problems. rings and the device to answer in the maximum number of rings supported. (The maximum number of rings varies by country/region.) In this troubleshoot
  • HP Officejet J3600 | User Guide - Page 145
    are firmly installed in their correct slot. Press down firmly on each one to ensure proper contact. The HP Officejet J3500 supports a black print cartridge only. Check the device to ensure the following: • Power light is on and not blinking. When the device is first turned on, it takes approximately
  • HP Officejet J3600 | User Guide - Page 146
    recognize the Starter CD in the CD-ROM drive, inspect the Starter CD for damage. You can download the device driver from the HP Web site (www.hp.com/support). Check or perform the following: • Make sure the computer meets the system requirements. • Before installing software on a Windows computer
  • HP Officejet J3600 | User Guide - Page 147
    the HP All-in-One. CAUTION: Trying to clear a paper jam from the front of the device can damage the print mechanism. Always access and clear paper jams through the rear door. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check
  • HP Officejet J3600 | User Guide - Page 148
    the rollers, check the rollers guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. • Use paper types that are recommended for the HP All-in-One. For more information, see Understand specifications for supported media. 144 Maintain and troubleshoot
  • HP Officejet J3600 | User Guide - Page 149
    (Windows): Click the Estimated Ink Level tab, and then click the Cartridge Details button to view information about replacement print cartridges. • HP Printer Utility (Mac OS): Open the Information and Support panel, and then click Supply Info. Mac OS is supported by the HP Officejet J3600 only
  • HP Officejet J3600 | User Guide - Page 150
    Appendix A 146 HP supplies
  • HP Officejet J3600 | User Guide - Page 151
    and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. This section contains the following
  • HP Officejet J3600 | User Guide - Page 152
    Appendix B Hewlett-Packard limited warranty statement 148 Support and warranty
  • HP Officejet J3600 | User Guide - Page 153
    device) 2. Check the operating system that you are using, such as Windows XP. 3. Note how the device is connected to your system, such as through a USB connection. 4. Obtain the version number of the printer software. (To find the version number of the printer driver, open the printer settings or
  • HP Officejet J3600 | User Guide - Page 154
    B • Valuable troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One 3. Call HP support. Support options and availability vary by device, country/region, and language. HP support by phone This
  • HP Officejet J3600 | User Guide - Page 155
    Obtain HP telephone support 151
  • HP Officejet J3600 | User Guide - Page 156
    also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP All-in-One at additional costs. Go
  • HP Officejet J3600 | User Guide - Page 157
    For instructions on how to pack your device for exchange, see Pack the device. Call HP Korea customer support Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requested to send the device in for service, make sure you remove and
  • HP Officejet J3600 | User Guide - Page 158
    manually slide the print carriage to the far right side to remove the print cartridges. 2. Gently pull open the print cartridge cover. 3. Remove the print cartridges them with the device unless the HP customer support call agent instructs you to. 5. Close the print cartridge door and wait a few
  • HP Officejet J3600 | User Guide - Page 159
    on the replacement device. NOTE: See the setup poster that came with the device for instructions on how to attach your control-panel faceplate. The replacement device might come with instructions for setting up your device. Pack the device Complete the following steps after you have prepared
  • HP Officejet J3600 | User Guide - Page 160
    shipping label on the outside of the box. 3. Include the following items in the box: • A complete description of symptoms for service personnel (samples of print quality problems are helpful). • A copy of the sales slip or other proof of purchase to establish the warranty coverage period. • Your
  • HP Officejet J3600 | User Guide - Page 161
    • Electrical specifications • Acoustic emission specifications (noise levels per ISO 7779) Physical specifications • Height: supported up to full speed. Print cartridges HP Officejet J3500: Black print cartridge HP Officejet J3600: Black and tri-color print cartridge Supply yields Visit www.hp
  • HP Officejet J3600 | User Guide - Page 162
    : For Windows 2000, only printer drivers, scanner drivers, and the Toolbox are available. • Mac OS X (10.3, 10.4) (HP Officejet J3600 only) • Linux Minimum requirements • Windows 2000 Service Pack 4: Intel Pentium II or Celeron processor, 128 MB RAM, 150 MB free hard disk space • Windows XP (32-bit
  • HP Officejet J3600 | User Guide - Page 163
    Mac OS X (10.3.9 and higher, 10.4.6 and higher): 400 MHz Power PC G4 (v10.3.9 and higher, 10.4.6 and higher) or 1.83 GHz Intel Core Duo (10.4.6 and higher), 256 MB memory, 800 MB free Language (LIDIL) NOTE: HP Officejet J3500 supports black print cartridges only. Copy specifications • Digital
  • HP Officejet J3600 | User Guide - Page 164
    requirement above. Acoustic emission specifications (noise levels per ISO 7779) HP Officejet J3500 If you have Internet access, you can get acoustic information for the HP Officejet J3500 from the HP website. Go to www.hp.com/support. HP Officejet J3600 • Sound pressure (bystander position) • Color
  • HP Officejet J3600 | User Guide - Page 165
    copying: LwAd 5.9 (BA) • Black-and-white printing (Fast mode): LwAd 6.4 (BA) • Sending black-and-white fax: LwAd 5.3 (BA) • Idle: LwAd 3.3 (BA) Acoustic emission specifications (noise levels per ISO 7779) 161
  • HP Officejet J3600 | User Guide - Page 166
    Appendix C 162 Device specifications
  • HP Officejet J3600 | User Guide - Page 167
    D Regulatory information The device meets product requirements from regulatory agencies in your country/region. This section contains the following topics: • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power
  • HP Officejet J3600 | User Guide - Page 168
    and used in accordance with the instructions, may cause harmful interference to is encouraged to try to correct the interference by one or more of the following measures: • Reorient the made to this device that are not expressly approved by HP may void the user's authority to operate the equipment
  • HP Officejet J3600 | User Guide - Page 169
    Notice to users in Japan about the power cord RoHS notices (China only) Toxic and hazardous substance table Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Notice to users in Japan about the power cord 165
  • HP Officejet J3600 | User Guide - Page 170
    of those devices ring when your number is called. Too many devices on one line might result in failure to ring in response to an incoming call. maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for
  • HP Officejet J3600 | User Guide - Page 171
    Notice to users of the Canadian telephone network Note à l'attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d'Industrie Canada. Le numéro d'enregistrement
  • HP Officejet J3600 | User Guide - Page 172
    or Hewlett-Packard Company if additional product support is necessary. This equipment has been disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended HP Officejet J3500 All-in-One series or HP Officejet J3600 All-in-One series) or
  • HP Officejet J3600 | User Guide - Page 173
    Diego CA 92127, USA Declares, that the product: Product Name: Regulatory Model Number:2) Product Options: Power Adapter(s): HP Officejet 4300 Series, HP Officejet J3600 Series, HP Officejet J3500 Series, HP Fax 1250 SDGOB-0604-01, SDGOB-0604-02, SDGOB-0604-03 All 0957-2146, 0957-2119 Conforms to
  • HP Officejet J3600 | User Guide - Page 174
    /hpinfo/globalcitizenship/environment/recycle/ HP inkjet supplies recycling program HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
  • HP Officejet J3600 | User Guide - Page 175
    more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements usagés par les utilisateurs dans les foyers privés au sein de l'Union
  • HP Officejet J3600 | User Guide - Page 176
    Appendix D Energy consumption This product is designed to reduce power consumption and save natural resources without compromising product performance. It has been designed to reduce total energy consumption both during operation and when the device is not active. Specific information on power
  • HP Officejet J3600 | User Guide - Page 177
    45 scheduled fax 51 capacity ADF 20 trays 23 cards guidelines 22 tray supporting 23 cartridges. See print cartridges clean exterior 116 glass strip 114 print cartridge contacts 110 print cartridge ink nozzle area 112 print cartridges 109 scanner 114 white strip 115 color copies 42 fax 53 color copy
  • HP Officejet J3600 | User Guide - Page 178
    153 phone support 149 warranty 152 cut-off pages, troubleshoot 119 D dark images, troubleshoot copies 125 scans 129 darken copies 41 faxes 54 Declaration of Conformity (DOC) 169 default settings control panel 16 copy 38 driver 33 fax 55 print 33 deleting faxes from memory 58 Device Services tab 71
  • HP Officejet J3600 | User Guide - Page 179
    Studio send scans to programs 43 HP Printer Utility (Mac OS) administrator settings 70 opening 71 panels 72 HP Solution Center 17 humidity specifications 160 I ink smearing, troubleshoot 121 installation software for Mac OS 98 software for Windows 96 troubleshoot 141 Internet fax, using 65 ISDN
  • HP Officejet J3600 | User Guide - Page 180
    strip 115 replace print cartridges 104 manual faxing receive 56 send 48, 49 margins setting, specifications 24 media ADF capacity 20 duplexing 34 HP, order 145 load tray 24 print on custom-sized 29 selecting 21 skewed pages 123 specifications 22 supported sizes 22 troubleshoot feeding 123 types and
  • HP Officejet J3600 | User Guide - Page 181
    replace 104 status 69 supported 103, 157 warranty 148 yields 157 print driver settings 33 version 149 warranty 148 print quality troubleshoot 119 printer driver settings 33 version 149 warranty 148 processor specifications 158 pulse dialing 64 Q quality, copy 39 quality, troubleshoot copy 125 print
  • HP Officejet J3600 | User Guide - Page 182
    , 122 unclear on copies, troubleshoot 125 unclear scans 129 tone dialing 64 Toolbox (Windows) about 70 administrator settings 70 Estimated Ink Level tab 71 opening 71 Services tab 71 transparencies copy 38 load 28 trays capacities 23 load media 24 locating 10 media sizes supported 22 media types and
  • HP Officejet J3600 | User Guide - Page 183
    two-sided printing 34 U uninstall software Mac OS 101 Windows 99 USB connection features available 13 port, locating 10, 11 setup Mac OS 98 setup Windows 96 specifications 157 Windows duplexing 34 HP Photosmart Software 17 HP Solution Center 17 install software 96 print on special or customsized
  • HP Officejet J3600 | User Guide - Page 184
    180
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    © 2007 Hewlett-Packard Development Company, L.P. www.hp.com/support
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HP Officejet J3500/J3600
User Guide