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HP P2015dn HP LaserJet P2015 - User Guide - Page 101

Printer software problems, Table 7-6 - laserjet error messages

UPC - 882780492462

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Printer software problems Table 7-6 Printer software problems Problem Solution A printer driver for the HP LaserJet P2015 printer is not visible ● in the Printer folder Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP LaserJet P2015, and click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer back on. An error message was displayed during the software installation NOTE Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. ● Try plugging the USB cable into a different USB port on the PC. ● If you are trying to print to a shared printer, in the Windows task bar, click Start, select Settings, and select Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard. ● Reinstall the printer software. In the Windows task bar, click Start, select Programs, select HP LaserJet P2015, and click Uninstall. Turn the printer off. Install the printer software from the CD-ROM. Turn the printer back on. The printer is in Ready mode, but nothing prints NOTE Close any applications that are running. To close an application that has an icon in the task bar, right-click the icon, and select Close or Disable. ● Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software. ● If necessary, run the Disk Defragmenter, and reinstall the printer software. ● Print a Configuration page from the control panel of the printer, and verify the printer functionality. ● Verify that all of the cables are properly seated and within specifications. This includes the USB, network, and power cables. Try a new cable. ENWW Printer software problems 91

Section	Page
Product information	11
Product features	12
HP LaserJet P2015 printer	12
HP LaserJet P2015d printer	12
HP LaserJet P2015n printer	13
HP LaserJet P2015dn printer	13
HP LaserJet P2015x printer	13
Identify product parts	14
Control panel	17
Product software	19
Supported operating systems	20
Printer connections	21
USB connections	21
Network connections	21
Connect the printer to the network	21
Install the printer software for the network printer	22
Software for Windows	24
Embedded Web server	24
Software for Macintosh	25
Macintosh printer drivers	25
Install the Macintosh printer driver	25
Configure the Macintosh printer driver	25
PostScript Printer Description files (PPDs)	26
Supported paper and other media	27
Optimize print quality for media types	28
Guidelines for using media	29
HP media	29
Media to avoid	29
Media that can damage the printer	29
Paper	30
Labels	30
Label construction	30
Transparencies	30
Envelopes	30
Envelope construction	30
Envelopes with double-side seams	31
Envelopes with adhesive strips or flaps	31
Envelope storage	31
Card stock and heavy media	31
Card stock construction	32
Card stock guidelines	32
Letterhead and preprinted forms	32
Print tasks	33
Load media	34
Tray 1	34
Tray 2 and optional tray 3	34
Straight-through output path	35
Manual feed	35
Print-quality settings	36
Print on special media	37
Print on an envelope	37
Print on transparencies or labels	38
Print on letterhead and preprinted forms	39
Print on custom-size media and card stock	40
Print on both sides of the page (duplex)	42
Manual two-sided printing	42
Manual two-sided printing using the top output bin	42
Manual two-sided printing using the straight-through output door	45
Automatic two-sided printing	48
Print multiple pages on a single sheet of paper (N-up printing)	50
Print booklets	51
Print watermarks	52
Cancel a print job	53
Managing and maintenance	55
Printer information pages	56
Demo page	56
Configuration page	56
Supplies Status page	56
Network Configuration page	56
HP ToolboxFX	57
To view HP ToolboxFX	57
Status	58
Alerts	59
Set up status alerts	59
Set up e-mail alerts	59
Help	59
Device settings	60
Device information	60
Paper handling	61
Print quality	61
Paper types	61
System setup	62
Service	62
Print settings	62
Printing	62
PCL 5e	62
PCL 6	62
PostScript	63
Network settings	63
Embedded Web server	64
Open the embedded Web server	64
Status tab	65
Settings tab	65
Networking tab	65
Links	66
Replace the print cartridge	67
Redistribute toner	69
Clean the printer	70
Clean the print-cartridge area	70
Clean the printer media path	71
Clean the pickup roller (tray 1)	73
Clean the pickup roller (tray 2)	76
EconoMode	82
Problem solving	83
Finding the solution	84
Step 1: Is the printer set up correctly?	84
Step 2: Is the Ready light on?	84
Step 3: Can you print a demo page?	84
Step 4: Is the print quality acceptable?	85
Step 5: Is the printer communicating with the computer?	85
Step 6: Does the printed page look like you expected?	85
Contact HP support	85
Status-light patterns	86
Common Macintosh problems	93
HP postscript level 3 emulation errors	96
Media problem solving	97
Printed page is different than what appeared on screen	99
Garbled, incorrect, or incomplete text	99
Missing graphics or text, or blank pages	99
Page format is different than on another HP LaserJet printer	100
Graphics quality	100
Printer software problems	101
Improve print quality	102
Light print or faded	102
Toner specks	102
Dropouts	102
Vertical lines	103
Gray background	103
Toner smear	103
Loose toner	104
Vertical repetitive defects	104
Misformed characters	104
Page skew	105
Curl or wave	105
Wrinkles or creases	105
Toner scatter outline	106
Clearing jams	107
Print-cartridge area	107
Input trays	109
Output bin	112
Straight-through output path	113
Automatic two-sided printing path	114
Network setup problem solving	119
Accessory/Consumable addendum	121
Order supplies and accessories	122
10/100 networking print servers	123
HP print cartridges	124
HP policy on non-HP print cartridges	124
Storing print cartridges	124
Print cartridge life expectancy	124
Saving toner	124
DIMMs (memory or font)	125
Install a memory DIMM	125
Test the DIMM installation	127
Remove a DIMM	127
Service and support	131
Hardware service	132
Extended warranty	132
Guidelines for repacking the printer	133
How to contact HP	133
Printer specifications	135
Environmental specifications	136
Acoustic emissions	136
Electrical specifications	137
Physical specifications	139
Printer capacities and ratings	140
Memory specifications	140
Port availability	140
Regulatory information	141
FCC compliance	142
Declaration of Conformity statements	143
Regulatory statements	144
Laser safety statement	144
Canadian DOC regulations	144
Korean EMI statement	144
Laser statement for Finland	145
Environmental product stewardship program	146
Protecting the environment	146
Ozone production	146
Power consumption	146
Toner consumption	146
Paper use	146
Plastics	146
HP LaserJet printing supplies	146
HP printing supplies returns and recycling program information	147
Paper	147
Material restrictions	147
Disposal of Waste Equipment by Users in Private Household in the European Union	147
Material safety data sheet	148
For more information	148
Warranty and licensing	149
Hewlett-Packard limited warranty statement	150
Hewlett-Packard software license agreement	151
Limited warranty for print cartridge life	152