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HP PSC 1310 HP PSC 1310 series all-in-one - (English) User Guide - Page 67

troubleshooting information, installation troubleshooting - printer software

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troubleshooting troubleshooting information 12 This section contains troubleshooting information for the HP PSC 1310 Series (HP psc). Specific information is provided for installation and configuration issues. References to our online troubleshooting help are provided for operational topics. This section contains the following: • installation troubleshooting on page 59 • operational troubleshooting on page 65 installation troubleshooting Installation and configuration troubleshooting tips are included in this section for some of the most common issues associated with HP psc software and hardware installation, and HP Instant Share. This section contains the following topics: • hardware and software installation troubleshooting on page 59 • hp instant share setup troubleshooting on page 65 hardware and software installation troubleshooting If you encounter a software or hardware problem during installation, see the topics below for a possible solution. During a normal installation of the HP psc software, the following things occur: • The HP psc CD-ROM runs automatically when the CD-ROM is inserted • The software installs • Files are copied to your hard drive • You are requested to plug in the HP psc • A green OK and check mark appear on an installation wizard screen • You are requested to restart your computer (might not occur in all cases) • The registration process runs If any of these things do occur, there might be a problem with the installation. To check the installation on a PC, verify the following: • Start the director and check to make sure the following icons appear: scan picture, scan document, and hp image zone. For information about starting HP Director, see use your hp psc with a computer on page 6. If the icons do not appear immediately, you might need to wait a few minutes for the HP psc to connect to your computer. Otherwise, see Some of the icons are missing in the hp director on page 62. • Open the Printers dialog box and check to see that the HP psc is listed. • Look at the task tray for an HP psc icon. This indicates that the HP psc is ready. 59

Section	Page
contents	5
quick start	9
front panel overview	9
PictBridge camera port overview	11
front panel status lights	11
use your hp psc with a computer	14
open the hp director for Windows users	14
open the hp director for Macintosh users	16
load originals and load paper	19
load originals	19
load an original photo on the glass	20
load letter or A4 paper	20
load envelopes	22
load postcards, Hagaki cards, or 4 by 6 inch (10 by 15 cm) photo paper	22
recommended papers	23
load other types of paper in the paper tray	23
set the paper type	23
avoid jams	24
print from a camera	25
connect a camera	25
print photos from your camera	25
use the copy features	27
make copies	27
make a copy	27
adjust copy speed or quality	28
set the number of copies	28
perform special copy jobs	28
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	28
reduce or enlarge an original to fit the paper loaded	29
stop copying	30
use the scan features	31
scan an original	31
stop scanning	32
order supplies	33
order media	33
order print cartridges	33
order other supplies	33
maintain your hp psc	35
clean the glass	35
clean the lid backing	35
clean the exterior	36
work with print cartridges	36
check the ink levels	36
print a self-test report	37
handle print cartridges	37
replace the print cartridges	38
use a photo print cartridge	40
use a print cartridge protector	40
align the print cartridges	41
clean the print cartridge contacts	43
self-maintenance sounds	44
get hp psc 1310 series support	45
get support and other information from the Internet	45
hp customer support	45
call in North America during warranty	46
call hp Japan customer support	46
call hp Korea customer support	46
support process for Western Europe	46
support process for Eastern Europe, Middle East, and Africa	47
call elsewhere in the world	47
call in Australia post-warranty	49
prepare your hp psc for shipment	49
hp distribution center	51
warranty information	53
duration of limited warranty	53
warranty service	53
express service	53
warranty upgrades	53
returning your hp psc for service	54
hewlett-packard limited global warranty statement	54
extent of limited warranty	54
limitations of warranty	54
limitations of liability	55
local law	55
technical information	57
paper specifications	57
print margin specifications	57
physical specifications	58
power specifications	58
environmental specifications	58
environmental product stewardship program	58
protecting the environment	58
ozone production	58
energy consumption	58
paper use	59
plastics	59
material safety data sheets	59
recycling program	59
hp inkjet supplies recycling program	59
regulatory notices	59
regulatory model identification number	59
FCC statement	60
note à l’attention des utilisateurs Canadien/notice to users in Canada	60
notice to users in Australia	60
geräuschemission	60
notice to users in Japan (VCCI-2)	61
notice to users in Korea	61
declaration of conformity (European Union)	61
declaration of conformity	62
hp instant share setup and use	63
use hp instant share in five easy steps (Windows)	63
use a scanned image	64
access hp instant share from the hp director	64
send a photo or image using your hp psc (Macintosh)	65
use a scanned image	65
access the e-mail option from the hp director	66
why should I register with hp instant share (Windows)?	66
troubleshooting information	67
installation troubleshooting	67
hardware and software installation troubleshooting	67
hp instant share setup troubleshooting	73
operational troubleshooting	73
hp instant share troubleshooting	74
PictBridge port troubleshooting	74

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troubleshooting

troubleshooting information

This section contains troubleshooting information for the HP PSC 1310 Series

(HP psc). Specific information is provided for installation and configuration

issues. References to our online troubleshooting help are provided for

operational topics.

This section contains the following:

•

installation troubleshooting

on page 59

•

operational troubleshooting

on page 65

installation troubleshooting

Installation and configuration troubleshooting tips are included in this section for

some of the most common issues associated with HP psc software and hardware

installation, and HP Instant Share.

This section contains the following topics:

•

hardware and software installation troubleshooting

on page 59

•

hp instant share setup troubleshooting

on page 65

hardware and software installation troubleshooting

If you encounter a software or hardware problem during installation, see the

topics below for a possible solution.

During a normal installation of the HP psc software, the following things occur:

•

The HP psc CD-ROM runs automatically when the CD-ROM is inserted

•

The software installs

•

Files are copied to your hard drive

•

You are requested to plug in the HP psc

•

A green OK and check mark appear on an installation wizard screen

•

You are requested to restart your computer (might not occur in all cases)

•

The registration process runs

If any of these things do occur, there might be a problem with the installation. To

check the installation on a PC, verify the following:

•

Start the director and check to make sure the following icons appear: scan

picture, scan document, and hp image zone. For information about starting

HP Director, see

use your hp psc with a computer

on page 6. If the icons

do not appear immediately, you might need to wait a few minutes for the

HP psc to connect to your computer. Otherwise, see

Some of the icons are

missing in the hp director

on page 62.

•

Open the Printers dialog box and check to see that the HP psc is listed.

•

Look at the task tray for an HP psc icon. This indicates that the HP psc is

ready.