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HP PSC 1310 HP PSC 1310 series all-in-one - (English) User Guide - Page 70

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troubleshooting chapter 12 problem possible cause and solution Some of the icons are missing in the hp director If the essential icons do not appear, your installation might not be complete. The essential icons are scan picture, scan document, and hp image zone (Windows) or hp gallery (Macintosh). If your installation is incomplete you might need to uninstall and then reinstall the software. Do not simply delete the HP psc program files from your hard drive. Be sure to remove them properly using the uninstall utility provided in the HP psc program group. to uninstall from a Windows computer 1 Disconnect your HP psc from your computer. 2 On the Windows task bar, click Start, Programs or All Programs (XP), HP, PSC All-In-One 1310 series, Uninstall. 3 Finally, make sure that the print driver is installed. 4 Follow the directions on the screen. Note: Make sure the HP PSC is disconnected from your computer before continuing with uninstall procedure. 5 If you are asked whether you would like to remove shared files, click No. Other programs that use these files might not work properly if the files are deleted. 6 After the software is uninstalled, restart your computer. 7 To reinstall the software, insert the HP PSC 1310 Series CD-ROM into your computer's CD-ROM drive, and follow the onscreen instructions. 8 After the software is installed, connect the HP PSC to your computer. Turn on the HP PSC by pressing the On/Resume button. To continue with the installation, follow the onscreen instructions and the instructions provided in the Setup Poster that came with your HP PSC. After connecting and turning on your HP psc, you might have to wait several minutes for all of the Plug and Play events to complete. When the software installation is complete, you will see a Digital Imaging Monitor icon in the task tray. 9 To verify that the software is properly installed, double-click the HP Director icon on the desktop. If the HP Director shows the essential icons, the software has been properly installed. 62 hp psc 1310 series

Section	Page
contents	5
quick start	9
front panel overview	9
PictBridge camera port overview	11
front panel status lights	11
use your hp psc with a computer	14
open the hp director for Windows users	14
open the hp director for Macintosh users	16
load originals and load paper	19
load originals	19
load an original photo on the glass	20
load letter or A4 paper	20
load envelopes	22
load postcards, Hagaki cards, or 4 by 6 inch (10 by 15 cm) photo paper	22
recommended papers	23
load other types of paper in the paper tray	23
set the paper type	23
avoid jams	24
print from a camera	25
connect a camera	25
print photos from your camera	25
use the copy features	27
make copies	27
make a copy	27
adjust copy speed or quality	28
set the number of copies	28
perform special copy jobs	28
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	28
reduce or enlarge an original to fit the paper loaded	29
stop copying	30
use the scan features	31
scan an original	31
stop scanning	32
order supplies	33
order media	33
order print cartridges	33
order other supplies	33
maintain your hp psc	35
clean the glass	35
clean the lid backing	35
clean the exterior	36
work with print cartridges	36
check the ink levels	36
print a self-test report	37
handle print cartridges	37
replace the print cartridges	38
use a photo print cartridge	40
use a print cartridge protector	40
align the print cartridges	41
clean the print cartridge contacts	43
self-maintenance sounds	44
get hp psc 1310 series support	45
get support and other information from the Internet	45
hp customer support	45
call in North America during warranty	46
call hp Japan customer support	46
call hp Korea customer support	46
support process for Western Europe	46
support process for Eastern Europe, Middle East, and Africa	47
call elsewhere in the world	47
call in Australia post-warranty	49
prepare your hp psc for shipment	49
hp distribution center	51
warranty information	53
duration of limited warranty	53
warranty service	53
express service	53
warranty upgrades	53
returning your hp psc for service	54
hewlett-packard limited global warranty statement	54
extent of limited warranty	54
limitations of warranty	54
limitations of liability	55
local law	55
technical information	57
paper specifications	57
print margin specifications	57
physical specifications	58
power specifications	58
environmental specifications	58
environmental product stewardship program	58
protecting the environment	58
ozone production	58
energy consumption	58
paper use	59
plastics	59
material safety data sheets	59
recycling program	59
hp inkjet supplies recycling program	59
regulatory notices	59
regulatory model identification number	59
FCC statement	60
note à l’attention des utilisateurs Canadien/notice to users in Canada	60
notice to users in Australia	60
geräuschemission	60
notice to users in Japan (VCCI-2)	61
notice to users in Korea	61
declaration of conformity (European Union)	61
declaration of conformity	62
hp instant share setup and use	63
use hp instant share in five easy steps (Windows)	63
use a scanned image	64
access hp instant share from the hp director	64
send a photo or image using your hp psc (Macintosh)	65
use a scanned image	65
access the e-mail option from the hp director	66
why should I register with hp instant share (Windows)?	66
troubleshooting information	67
installation troubleshooting	67
hardware and software installation troubleshooting	67
hp instant share setup troubleshooting	73
operational troubleshooting	73
hp instant share troubleshooting	74
PictBridge port troubleshooting	74