HP PSC 1310 HP PSC 1310 series all-in-one - (English) User Guide - Page 74

hp psc 1310 series

chapter 12

66

troubleshooting

hp instant share troubleshooting

Basic HP Instant Share troubleshooting topics are covered in the table below.

When you access the HP Instant Share website, online help is provided for any

error messages encountered.

PictBridge port troubleshooting

The functionality of the PictBridge port is managed by the PictBridge-compliant

camera you connect. Most solutions will be found in your camera user guide.

Here are some problems you might encounter using the PictBridge port.

error message

possible cause and solution

Can’t connect to the

Internet

Your computer is unable to connect to the HP Instant Share server after

the Go Online screen appears.

•

Check your Internet connection and make sure you are online.

•

If you are behind a firewall, verify that your browser proxy settings

are correct.

HP Instant Share

Service temporarily

unavailable

The HP Instant Share server is currently down for maintenance.

•

Try connecting again later.

problem

possible cause and solution

You connect a camera

and nothing happens

•

The camera is not PictBridge-compliant or is not in PictBridge mode.

Disconnect your camera and refer to your camera’s user guide to

determine if it is PictBridge-compliant. If it is, the user guide should

tell you how to set the camera in PictBridge mode. If your camera is

not PictBridge-compliant, you may need to connect your camera

directly to your computer in order to print photos.

The camera is not

responding

•

The HP PSC still recognizes the presence of the camera, but the

camera is not responding. Disconnect the camera. Turn off the

camera, then turn it on again. Be sure it is in PictBridge mode.

Reconnect the camera.

Printing stopped in the

middle of a photo

•

The camera lost power or was disconnected. Some cameras turn

themselves off after a few minutes if not connected to a power

source. Reconnect power to the camera and be sure it is in PictBridge

mode. Restart printing.

A photo is corrupted

or not supported

•

You are trying to print an image from the camera that has become

corrupted or is not a supported image type on the HP PSC. Check

the image on the camera and refer to your camera’s user guide for

supported image types. The HP PSC accepts photos in jpeg format.

Refer to your camera’s user guide to set the image type for your

photos.

No photos are

printing

•

You may need to select photos on your camera before you can print

them. Refer to your camera’s user guide and select the photos you

want to print.

Section	Page
contents	5
quick start	9
front panel overview	9
PictBridge camera port overview	11
front panel status lights	11
use your hp psc with a computer	14
open the hp director for Windows users	14
open the hp director for Macintosh users	16
load originals and load paper	19
load originals	19
load an original photo on the glass	20
load letter or A4 paper	20
load envelopes	22
load postcards, Hagaki cards, or 4 by 6 inch (10 by 15 cm) photo paper	22
recommended papers	23
load other types of paper in the paper tray	23
set the paper type	23
avoid jams	24
print from a camera	25
connect a camera	25
print photos from your camera	25
use the copy features	27
make copies	27
make a copy	27
adjust copy speed or quality	28
set the number of copies	28
perform special copy jobs	28
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	28
reduce or enlarge an original to fit the paper loaded	29
stop copying	30
use the scan features	31
scan an original	31
stop scanning	32
order supplies	33
order media	33
order print cartridges	33
order other supplies	33
maintain your hp psc	35
clean the glass	35
clean the lid backing	35
clean the exterior	36
work with print cartridges	36
check the ink levels	36
print a self-test report	37
handle print cartridges	37
replace the print cartridges	38
use a photo print cartridge	40
use a print cartridge protector	40
align the print cartridges	41
clean the print cartridge contacts	43
self-maintenance sounds	44
get hp psc 1310 series support	45
get support and other information from the Internet	45
hp customer support	45
call in North America during warranty	46
call hp Japan customer support	46
call hp Korea customer support	46
support process for Western Europe	46
support process for Eastern Europe, Middle East, and Africa	47
call elsewhere in the world	47
call in Australia post-warranty	49
prepare your hp psc for shipment	49
hp distribution center	51
warranty information	53
duration of limited warranty	53
warranty service	53
express service	53
warranty upgrades	53
returning your hp psc for service	54
hewlett-packard limited global warranty statement	54
extent of limited warranty	54
limitations of warranty	54
limitations of liability	55
local law	55
technical information	57
paper specifications	57
print margin specifications	57
physical specifications	58
power specifications	58
environmental specifications	58
environmental product stewardship program	58
protecting the environment	58
ozone production	58
energy consumption	58
paper use	59
plastics	59
material safety data sheets	59
recycling program	59
hp inkjet supplies recycling program	59
regulatory notices	59
regulatory model identification number	59
FCC statement	60
note à l’attention des utilisateurs Canadien/notice to users in Canada	60
notice to users in Australia	60
geräuschemission	60
notice to users in Japan (VCCI-2)	61
notice to users in Korea	61
declaration of conformity (European Union)	61
declaration of conformity	62
hp instant share setup and use	63
use hp instant share in five easy steps (Windows)	63
use a scanned image	64
access hp instant share from the hp director	64
send a photo or image using your hp psc (Macintosh)	65
use a scanned image	65
access the e-mail option from the hp director	66
why should I register with hp instant share (Windows)?	66
troubleshooting information	67
installation troubleshooting	67
hardware and software installation troubleshooting	67
hp instant share setup troubleshooting	73
operational troubleshooting	73
hp instant share troubleshooting	74
PictBridge port troubleshooting	74

HP PSC 1310 HP PSC 1310 series all-in-one - (English) User Guide - Page 74

hp instant share troubleshooting, PictBridge port troubleshooting, error message

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