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HP PSC 2310 HP PSC 2300 series all-in-one - (English) Reference Guide - Page 111

troubleshooting information, installation troubleshooting

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troubleshooting troubleshooting information 13 This section contains troubleshooting information for the HP PSC 2300 Series (HP PSC). Specific information is provided for installation and configuration issues. References to the troubleshooting section in the hp photo & imaging help are provided for operational topics. This section contains the following topics: • installation troubleshooting on page 101 • operational troubleshooting on page 109 installation troubleshooting Installation and configuration troubleshooting tips are included in this section for some of the most common issues associated with HP PSC software and hardware installation, and HP Instant Share. This section contains the following topics: • software and hardware installation troubleshooting on page 101 • hp instant share setup troubleshooting on page 109 software and hardware installation troubleshooting If you encounter a software or hardware problem during installation, see the topics below for a possible solution. During a normal installation of the HP PSC software, the following things occur: • The HP PSC CD-ROM runs automatically • The software installs • Files are copied to your hard drive • You are requested to plug in the HP PSC • A green OK and check mark appear on an installation wizard screen • You are requested to restart your computer • The registration process runs If any of these things did not occur, there might be a problem with the installation. To check the installation on a PC, verify the following: • Start the HP Director and check to make sure the following icons appear: scan picture, scan document, and hp gallery. For information about starting HP Director, see use the hp director software to do more with your hp psc on page 6. If the icons do not appear immediately, you might need 101

Section	Page
contents	5
get help	9
hp psc overview	11
features at a glance	12
front panel overview	13
menu overview	15
use the hp director software to do more with your hp psc	16
open the hp director for Windows users	16
open the hp director for Macintosh users	17
load originals and load paper	21
load an original	21
load paper	22
load the input tray	23
load envelopes	24
load 4 by 6 inch (10 by 15 cm) photo paper	25
load postcards or Hagaki cards	26
recommended papers	26
load other types of paper in the input tray	27
set the paper type	28
set the paper size	29
avoid jams	29
use a photo memory card	31
what is a memory card?	31
insert a memory card and save the files to your computer	32
print photos by using a proof sheet	33
print a proof sheet	33
complete the proof sheet	34
print photos by scanning a proof sheet	35
set photo print options	36
change photo card job menu print options	37
set new print photo defaults	38
print selected photos directly from a memory card	39
print individual photos	40
create borderless prints	41
print a DPOF file	42
use the hp photo & imaging gallery	43
use the copy features	45
overview	45
increase copy speed or quality	46
change default copy settings	46
copy a two-page black-and-white document	47
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	48
make multiple copies of the same original	50
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page	51
copy a photo several times on one page	54
resize an original to fit onto letter paper	55
copy a washed-out original	57
copy a document that has been faxed several times	57
enhance light areas of your copy	58
make a poster	59
prepare a color t-shirt transfer	60
stop copying	61
use the scan features	63
scan an original	63
send the scan to a computer connected to the hp psc	64
stop scanning	64
print from your computer	65
print from a software application	65
Windows users	65
Macintosh users	66
set print options	66
Windows users	66
Macintosh users	67
stop a print job	67
order supplies	69
order media	69
order print cartridges	69
maintain your hp psc	71
clean the glass	71
clean the lid backing	71
clean the exterior	72
work with print cartridges	72
check the ink levels	72
print a self-test report	73
handle the print cartridges	74
replace the print cartridges	75
use a photo print cartridge	77
use the print cartridge protector	77
align the print cartridges	78
clean the print cartridges	79
clean the print cartridge contacts	79
restore factory defaults	81
set the power save time	81
set the prompt delay time	82
get hp psc support	83
get support and other information from the Internet	83
hp customer support	83
call in North America during warranty	84
call elsewhere in the world	84
call in Australia post-warranty	86
prepare your hp psc for shipment	86
hp distribution center	87
warranty information	89
duration of limited warranty	89
warranty service	89
express service	89
warranty upgrades	89
returning your hp psc 2300 series for service	90
hewlett-packard limited global warranty statement	90
extent of limited warranty	90
limitations of warranty	91
limitations of liability	91
local law	91
limited warranty information for EU countries	92
technical information	93
system requirements	93
paper specifications	94
paper-tray capacities	94
paper sizes	95
print specifications	96
print margin specifications	96
copy specifications	97
photo memory card specifications	98
scan specifications	98
physical specifications	98
power specifications	98
environmental specifications	99
additional specifications	99
environmental product stewardship program	99
protecting the environment	99
ozone production	99
energy consumption	99
paper use	100
plastics	100
material safety data sheets	100
recycling program	100
hp inkjet supplies recycling program	100
regulatory notices	100
regulatory model identification number	101
FCC statement	101
note à l’attention des utilisateurs Canadien/notice to users in Canada	101
geräuschemission	101
declaration of conformity (European Union)	101
notice to users in Japan (VCCI-2)	102
notice to users in Korea	102
declaration of conformity	103
hp instant share setup and use	105
use hp instant share in five easy steps (Windows)	105
use the photo upload feature	106
use a scanned image	106
access hp instant share from the hp director	107
send a photo or image using your hp psc (Macintosh)	108
use the photo upload feature	108
use a scanned image	109
access the e-mail option from the hp director	109
why should I register with hp instant share (Windows)?	110
troubleshooting information	111
installation troubleshooting	111
software and hardware installation troubleshooting	111
hp instant share setup troubleshooting	119
operational troubleshooting	119
hp instant share troubleshooting	120