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HP PSC 2310 HP PSC 2300 series all-in-one - (English) Reference Guide - Page 119

hp instant share setup troubleshooting, operational troubleshooting - driver

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troubleshooting troubleshooting information additional installation troubleshooting help You might want to refer to the Read Me file for more information on possible installation problems. On Windows, you can access the Read Me file from the Start button on the task bar; select Programs, Hewlett-Packard, hp psc 2300 series, View the Readme File. In Macintosh OS 9 or OS X, you can access the Readme file by double-clicking the icon located in the top-level folder of the HP PSC software CD-ROM. The Readme file provides more information, including: • Using the reinstall utility after a failed installation to return your computer to a state that will allow the HP PSC to be reinstalled. • Using the reinstall utility in Windows 98 to recover from a Composite USB System Driver missing. This error might occur if the hardware is installed prior to installing the software. After running the reinstall utility, reboot your PC, and install the HP PSC software before connecting the HP PSC to your computer. You can also find more information on the HP website at: www.hp.com/support hp instant share setup troubleshooting HP Instant Share setup errors (such as might occur when setting up the Address Book) are covered in the HP Instant Share screen-specific help. Specific operational troubleshooting information is provided in operational troubleshooting below. operational troubleshooting The hp psc 2300 series troubleshooting section in the hp photo & imaging help contains troubleshooting tips for some of the most common issues associated with your HP PSC. To access the troubleshooting information from a Windows computer, go to the HP Photo & Imaging Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages. To access troubleshooting information from a Macintosh (OS X), click the HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director menu, select HP Photo and Imaging Help, and then click hp psc 2300 series troubleshooting in the Help Viewer. If you have Internet access, you can get help from the HP website at: www.hp.com/support The website also provides answers to frequently asked questions. reference guide 109

Section	Page
contents	5
get help	9
hp psc overview	11
features at a glance	12
front panel overview	13
menu overview	15
use the hp director software to do more with your hp psc	16
open the hp director for Windows users	16
open the hp director for Macintosh users	17
load originals and load paper	21
load an original	21
load paper	22
load the input tray	23
load envelopes	24
load 4 by 6 inch (10 by 15 cm) photo paper	25
load postcards or Hagaki cards	26
recommended papers	26
load other types of paper in the input tray	27
set the paper type	28
set the paper size	29
avoid jams	29
use a photo memory card	31
what is a memory card?	31
insert a memory card and save the files to your computer	32
print photos by using a proof sheet	33
print a proof sheet	33
complete the proof sheet	34
print photos by scanning a proof sheet	35
set photo print options	36
change photo card job menu print options	37
set new print photo defaults	38
print selected photos directly from a memory card	39
print individual photos	40
create borderless prints	41
print a DPOF file	42
use the hp photo & imaging gallery	43
use the copy features	45
overview	45
increase copy speed or quality	46
change default copy settings	46
copy a two-page black-and-white document	47
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	48
make multiple copies of the same original	50
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page	51
copy a photo several times on one page	54
resize an original to fit onto letter paper	55
copy a washed-out original	57
copy a document that has been faxed several times	57
enhance light areas of your copy	58
make a poster	59
prepare a color t-shirt transfer	60
stop copying	61
use the scan features	63
scan an original	63
send the scan to a computer connected to the hp psc	64
stop scanning	64
print from your computer	65
print from a software application	65
Windows users	65
Macintosh users	66
set print options	66
Windows users	66
Macintosh users	67
stop a print job	67
order supplies	69
order media	69
order print cartridges	69
maintain your hp psc	71
clean the glass	71
clean the lid backing	71
clean the exterior	72
work with print cartridges	72
check the ink levels	72
print a self-test report	73
handle the print cartridges	74
replace the print cartridges	75
use a photo print cartridge	77
use the print cartridge protector	77
align the print cartridges	78
clean the print cartridges	79
clean the print cartridge contacts	79
restore factory defaults	81
set the power save time	81
set the prompt delay time	82
get hp psc support	83
get support and other information from the Internet	83
hp customer support	83
call in North America during warranty	84
call elsewhere in the world	84
call in Australia post-warranty	86
prepare your hp psc for shipment	86
hp distribution center	87
warranty information	89
duration of limited warranty	89
warranty service	89
express service	89
warranty upgrades	89
returning your hp psc 2300 series for service	90
hewlett-packard limited global warranty statement	90
extent of limited warranty	90
limitations of warranty	91
limitations of liability	91
local law	91
limited warranty information for EU countries	92
technical information	93
system requirements	93
paper specifications	94
paper-tray capacities	94
paper sizes	95
print specifications	96
print margin specifications	96
copy specifications	97
photo memory card specifications	98
scan specifications	98
physical specifications	98
power specifications	98
environmental specifications	99
additional specifications	99
environmental product stewardship program	99
protecting the environment	99
ozone production	99
energy consumption	99
paper use	100
plastics	100
material safety data sheets	100
recycling program	100
hp inkjet supplies recycling program	100
regulatory notices	100
regulatory model identification number	101
FCC statement	101
note à l’attention des utilisateurs Canadien/notice to users in Canada	101
geräuschemission	101
declaration of conformity (European Union)	101
notice to users in Japan (VCCI-2)	102
notice to users in Korea	102
declaration of conformity	103
hp instant share setup and use	105
use hp instant share in five easy steps (Windows)	105
use the photo upload feature	106
use a scanned image	106
access hp instant share from the hp director	107
send a photo or image using your hp psc (Macintosh)	108
use the photo upload feature	108
use a scanned image	109
access the e-mail option from the hp director	109
why should I register with hp instant share (Windows)?	110
troubleshooting information	111
installation troubleshooting	111
software and hardware installation troubleshooting	111
hp instant share setup troubleshooting	119
operational troubleshooting	119
hp instant share troubleshooting	120

Match case Limit results 1 per page

reference guide

troubleshooting information

109

troubleshooting

additional installation troubleshooting help

You might want to refer to the Read Me file for more information on possible

installation problems. On Windows, you can access the Read Me file from the

Start

button on the task bar; select

Programs

Hewlett-Packard

hp psc

2300 series

, View the Readme File. In Macintosh OS 9 or OS X, you can access

the Readme file by double-clicking the icon located in the top-level folder of the

HP PSC software CD-ROM.

The Readme file provides more information, including:

•

Using the reinstall utility after a failed installation to return your computer

to a state that will allow the HP PSC to be reinstalled.

•

Using the reinstall utility in Windows 98 to recover from a Composite USB

System Driver missing.

This error might occur if the hardware is installed prior to installing the

software. After running the reinstall utility, reboot your PC, and install the

HP PSC software before connecting the HP PSC to your computer.

You can also find more information on the HP website at:

www.hp.com/support

hp instant share setup troubleshooting

HP Instant Share setup errors (such as might occur when setting up the Address

Book) are covered in the HP Instant Share screen-specific help. Specific

operational troubleshooting information is provided in

operational

troubleshooting

below.

operational troubleshooting

The

hp psc 2300 series

troubleshooting section in the

hp photo & imaging help

contains troubleshooting tips for some of the most common issues associated

with your HP PSC. To access the troubleshooting information from a Windows

computer, go to the HP Photo & Imaging Director, click Help, and then choose

Troubleshooting and Support. Troubleshooting is also available through the

Help button that appears on some error messages.

To access troubleshooting information from a Macintosh (OS X), click the

HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director

menu, select HP Photo and Imaging Help, and then click hp psc 2300 series

troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at:

www.hp.com/support

The website also provides answers to frequently asked questions.