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HP PSC 2310 HP PSC 2300 series all-in-one - (English) Reference Guide - Page 114

Programs All Programs, HP PSC 2300 Series

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troubleshooting chapter 13 problem possible cause and solution I received a message that an unknown error has occurred Try to continue with the installation. If that doesn't work, stop and then restart the installation, and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. For information on this procedure see Some of the icons are missing in the hp director on page 104. Some of the icons are missing in the hp director If the essential icons (scan picture, scan document, and HP Gallery) do not appear, your installation might not be complete. If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP PSC program files from your hard drive. Be sure to remove them properly using the uninstall utility provided in the HP PSC program group. A reinstall can take from 20 to 40 minutes. There are three methods to uninstall the software on a Windows computer as described below. to uninstall from a Windows computer, method 1 1 Disconnect your HP PSC from your computer. 2 On the Windows task bar, click Start, Programs All Programs (XP), Hewlett-Packard, HP PSC 2300 Series, uninstall software. 3 Follow the directions on the screen. 4 If you are asked whether you would like to remove shared files, click No. Other programs that use these files might not work properly if the files are deleted. 5 Launch setup and follow the onscreen directions. 6 To reinstall the software, insert the HP PSC 2300 Series CD-ROM into your computer's CD-ROM drive, and follow the instructions that appear on the screen 7 After the software is installed, connect the HP PSC to your computer. Turn on the HP PSC using the On button. To continue with the installation, follow the onscreen instructions and the instructions provided in the Setup Poster that came with your HP PSC. After connecting and turning on your HP PSC, you might have to wait several minutes for all of the Plug and Play events to complete. When the software installation is complete, you will see a Status Monitor icon in the System Tray. 8 To verify that the software is properly installed, double-click the HP Director icon on the desktop. If the HP Director shows the key icons (scan picture, scan document, send fax, and HP Gallery), the software has been properly installed. 104 hp psc 2300 series

Section	Page
contents	5
get help	9
hp psc overview	11
features at a glance	12
front panel overview	13
menu overview	15
use the hp director software to do more with your hp psc	16
open the hp director for Windows users	16
open the hp director for Macintosh users	17
load originals and load paper	21
load an original	21
load paper	22
load the input tray	23
load envelopes	24
load 4 by 6 inch (10 by 15 cm) photo paper	25
load postcards or Hagaki cards	26
recommended papers	26
load other types of paper in the input tray	27
set the paper type	28
set the paper size	29
avoid jams	29
use a photo memory card	31
what is a memory card?	31
insert a memory card and save the files to your computer	32
print photos by using a proof sheet	33
print a proof sheet	33
complete the proof sheet	34
print photos by scanning a proof sheet	35
set photo print options	36
change photo card job menu print options	37
set new print photo defaults	38
print selected photos directly from a memory card	39
print individual photos	40
create borderless prints	41
print a DPOF file	42
use the hp photo & imaging gallery	43
use the copy features	45
overview	45
increase copy speed or quality	46
change default copy settings	46
copy a two-page black-and-white document	47
make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo	48
make multiple copies of the same original	50
copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page	51
copy a photo several times on one page	54
resize an original to fit onto letter paper	55
copy a washed-out original	57
copy a document that has been faxed several times	57
enhance light areas of your copy	58
make a poster	59
prepare a color t-shirt transfer	60
stop copying	61
use the scan features	63
scan an original	63
send the scan to a computer connected to the hp psc	64
stop scanning	64
print from your computer	65
print from a software application	65
Windows users	65
Macintosh users	66
set print options	66
Windows users	66
Macintosh users	67
stop a print job	67
order supplies	69
order media	69
order print cartridges	69
maintain your hp psc	71
clean the glass	71
clean the lid backing	71
clean the exterior	72
work with print cartridges	72
check the ink levels	72
print a self-test report	73
handle the print cartridges	74
replace the print cartridges	75
use a photo print cartridge	77
use the print cartridge protector	77
align the print cartridges	78
clean the print cartridges	79
clean the print cartridge contacts	79
restore factory defaults	81
set the power save time	81
set the prompt delay time	82
get hp psc support	83
get support and other information from the Internet	83
hp customer support	83
call in North America during warranty	84
call elsewhere in the world	84
call in Australia post-warranty	86
prepare your hp psc for shipment	86
hp distribution center	87
warranty information	89
duration of limited warranty	89
warranty service	89
express service	89
warranty upgrades	89
returning your hp psc 2300 series for service	90
hewlett-packard limited global warranty statement	90
extent of limited warranty	90
limitations of warranty	91
limitations of liability	91
local law	91
limited warranty information for EU countries	92
technical information	93
system requirements	93
paper specifications	94
paper-tray capacities	94
paper sizes	95
print specifications	96
print margin specifications	96
copy specifications	97
photo memory card specifications	98
scan specifications	98
physical specifications	98
power specifications	98
environmental specifications	99
additional specifications	99
environmental product stewardship program	99
protecting the environment	99
ozone production	99
energy consumption	99
paper use	100
plastics	100
material safety data sheets	100
recycling program	100
hp inkjet supplies recycling program	100
regulatory notices	100
regulatory model identification number	101
FCC statement	101
note à l’attention des utilisateurs Canadien/notice to users in Canada	101
geräuschemission	101
declaration of conformity (European Union)	101
notice to users in Japan (VCCI-2)	102
notice to users in Korea	102
declaration of conformity	103
hp instant share setup and use	105
use hp instant share in five easy steps (Windows)	105
use the photo upload feature	106
use a scanned image	106
access hp instant share from the hp director	107
send a photo or image using your hp psc (Macintosh)	108
use the photo upload feature	108
use a scanned image	109
access the e-mail option from the hp director	109
why should I register with hp instant share (Windows)?	110
troubleshooting information	111
installation troubleshooting	111
software and hardware installation troubleshooting	111
hp instant share setup troubleshooting	119
operational troubleshooting	119
hp instant share troubleshooting	120

Match case Limit results 1 per page

hp psc 2300 series

chapter 13

104

troubleshooting

I received a message

that an unknown error

has occurred

Try to continue with the installation. If that doesn’t work, stop and then

restart the installation, and follow the directions on the screen. If an

error occurs, you might need to uninstall and then reinstall the software.

For information on this procedure see

Some of the icons are missing in

the

hp director

on page 104.

Some of the icons are

missing in the

hp director

If the essential icons (scan picture, scan document, and HP Gallery) do

not appear, your installation might not be complete.

If your installation is incomplete, you might need to uninstall and then

reinstall the software. Do

not

simply delete the HP PSC program files

from your hard drive. Be sure to remove them properly using the

uninstall utility provided in the HP PSC program group.

A reinstall can take from 20 to 40 minutes. There are three methods to

uninstall the software on a Windows computer as described below.

to uninstall from a Windows computer, method 1

Disconnect your HP PSC from your computer.

On the Windows task bar, click

Start

Programs All Programs

(XP),

Hewlett-Packard

HP PSC 2300 Series

uninstall software

Follow the directions on the screen.

If you are asked whether you would like to remove shared files,

click

Other programs that use these files might not work properly if the

files are deleted.

Launch setup and follow the onscreen directions.

To reinstall the software, insert the HP PSC 2300 Series CD-ROM

into your computer’s CD-ROM drive, and follow the instructions

that appear on the screen

After the software is installed, connect the HP PSC to your

computer. Turn on the HP PSC using the On button. To continue

with the installation, follow the onscreen instructions and the

instructions provided in the Setup Poster that came with your HP

PSC.

After connecting and turning on your HP PSC, you might have to

wait several minutes for all of the Plug and Play events to

complete.

When the software installation is complete, you will see a Status

Monitor icon in the System Tray.

To verify that the software is properly installed, double-click the

HP Director

icon on the desktop. If the HP Director shows the key

icons (scan picture, scan document, send fax, and HP Gallery),

the software has been properly installed.

problem

possible cause and solution