HP Pavilion 11-h013dx HP Pavilion 11 x2 PC Maintenance and Service Guide
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- HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 1
HP Pavilion 11 x2 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only. - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: October 2013 Document Part Number: 731204-001 Product notice This guide describes features - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 5
components ...6 Keyboard base ...8 Top ...8 Keys ...9 Lights ...10 TouchPad ...11 Left side ...12 Right side ...13 3 Illustrated parts catalog 14 Locating Removal and replacement preliminary requirements 26 Tools required ...26 Service considerations ...26 Plastic parts ...26 Cables and connectors - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 6
HDMI/USB board 66 Power connector cable 67 Audio/USB board 68 Docking board ...70 Hinge assembly ...72 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 75 Starting Setup Utility (BIOS) ...75 Updating the BIOS ...75 Determining the BIOS version 75 Downloading a BIOS update 76 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 7
easy recovery 84 Remove everything and reinstall Windows 84 Recovering using HP Recovery Manager 85 What you need to know 85 Using the HP Recovery partition to recover a minimized image (select models only 86 Using HP Recovery media to recover 86 Changing the computer boot order 86 Removing - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 8
viii - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 9
Storage Audio and video Description HP Pavilion 11 x2 PC ● Intel® Pentium® N3510 processor (1333-MHz FSB, quad core, 4.5 W) ● Intel Celeron® N2910 processor (1066-MHz FSB, quad core, 4.5 W) Intel soldered on socket (SOC) Internal graphics: Intel HD Graphics Supports HD playback, streaming, and - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 10
802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). Tablet: ● Docking connector (supports charging/docking/audio-out/video-out) ● Headphone - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 11
Category Power requirements Security Operating system Serviceability Description ◦ Drag ◦ Double tap Supports Palm rejection Taps enabled as default Tablet and keyboard base support the following AC adapters: ● 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) ● 45-W HP Smart adapter (non-PFC, RC - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 12
2 External component identification Tablet Display components Item (1) Component WLAN antennas (2)* Description Send and receive wireless signals to communicate with WLANs. 4 Chapter 2 External component identification - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 13
Item Component Description (2) HP TrueVision HD Webcamera (front) Records video, captures still photographs, Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 14
Start screen, type p. In the search box, type power, select Settings, and then select Power options. Align and attach the tablet to the keyboard base. Supports micro SD cards. 6 Chapter 2 External component identification - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 15
safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 16
Keyboard base Top Item (1) (2) (3) Component Alignment posts Docking connector Release latch Description Align and attach the tablet to the keyboard base. Connects the tablet to the keyboard base. Releases the tablet. To release the tablet, slide the release latch to the left. 8 Chapter 2 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 17
Keys Item (1) (2) Component esc key fn key (3) Windows key (4) Action keys Description Displays system information when pressed in combination with the fn key (select models only). Executes frequently used system functions when pressed in combination with the b key or the esc key (select - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 18
Lights Item (1) Component Caps lock light (2) Mute light Description ● White: Caps lock is on. ● Off: Caps lock is off. ● Amber: Computer sound is off. ● Off: Computer sound is on. 10 Chapter 2 External component identification - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 19
activate items on the screen. Functions like the left button of an external mouse. Functions like the right button on an external mouse. Keyboard base 11 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 20
safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 21
Right side Item (1) Component Memory card reader (2) HDMI port (3) USB 3.0 port (4) AC adapter light (5) Power connector Description Connects optional memory cards that store, manage, share, or access information. ● To insert the memory card, hold the card label side up with connectors - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 22
3 Illustrated parts catalog Locating the serial number, product number, and model number The serial number and product number are located on the left edge of the tablet. You may need the information when you travel internationally or when you contact support. 14 Chapter 3 Illustrated parts catalog - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 23
Tablet major components Item (1) Component Display enclosure (includes power button actuator and volume button actuator): In flyer red finish In pearl white finish Spare part number 740182-001 740183-001 Tablet major components 15 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 24
Item (2) (3) (4) (5) (6) (7) (8) (9) (10) (11) Component In sparkling black finish Sensor board (includes cable, double-sided adhesive, and microphone) Webcamera Kit, includes: Front-facing webcamera (includes bracket and cable) Rear- - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 25
(1066-MHz FSB, quad core, 4.5 W), 2-GB of system memory, and the FreeDOS or Linux operating system 741031-001 Display panel cable (includes adhesive support strips) 740197-001 2-cell, 21-Wh, 2.86-Ah, Li-ion battery (for use only in the tablet, includes cable) 722232-005 Display panel assembly - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 26
Keyboard base major components Item (1) (2) (3) Component Spare part number Hinge assembly (includes alignment posts, cables, docking connector, and release latch): In flyer red finish 740204-001 In pearl white finish 740205-001 In sparkling white finish 740203-001 TouchPad (includes - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 27
Item (4) (5) (6) (7) (8) (9) (10) Component For use in France For use in Germany For use in Greece For use in Italy For use in Japan For use in Latin America For use in the Netherlands For use in Portugal For use in Russia For use in Saudi Arabia For use in South Korea For use in Spain For use in - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 28
Miscellaneous parts Component AC adapter: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) HP HDMI-to-VGA adapter HP RJ-45-to-USB adapter dongle Power cord (3-pin, black, 1.83-m): For use in Argentina For use in Australia For use in Denmark For - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 29
WiFi and Bluetooth 4.0 Combo Adapter HDMI-to-VGA adapter 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 2-cell, 21-Wh, 2.86 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 30
Spare part number 740184-051 740184-061 740184-071 740184-131 740184-141 740184-151 740184-161 740184-171 740184-251 740184-281 740184-291 740184-A41 740184-AB1 740184-AD1 740184-B31 740184-BG1 740184-DB1 740184-DH1 740184-FL1 740185-001 740186-001 740188-001 740189-001 Description Keyboard/top - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 31
and cable) Speaker Kit (includes left and right speakers and cables) 11.6-inch, AG, HD, UWVA, LED TouchScreen display panel assembly Bottom cover , shielding, and 5 rubber feet) Display panel cable (includes adhesive support strips) Bezel for use only on computer models equipped with the Ralink - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 32
Spare part number 741030-501 741030-601 741031-001 741031-501 741031-601 741722-001 741723-001 741724-001 742731-001 742732-001 742733-001 742734-001 742735-001 742736-001 742737-001 742766-001 742767-001 745774-001 745775-001 745776-001 745777-001 Description System board equipped with an Intel - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 33
Spare part number 745778-001 745779-001 Description Bezel for use only on computer models equipped with the Intel WLAN module in Latin America (includes power connector light pipe and regulatory label) Bezel for use only on computer models equipped with the Intel WLAN module in the People's - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 34
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the tablet, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 35
electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V Grounding guidelines 27 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 36
material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 37
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 38
replacement procedures Tablet component replacement procedures CAUTION: Tablet components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the tablet and void the warranty. This chapter provides removal and replacement procedures - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 39
CAUTION: Before positioning the tablet with the display screen facing down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display screen. 1. Place the tablet on a flat work surface, with the display - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 40
Remove the sensor board: 1. Disconnect the tablet battery cable from the system board. 2. Disconnect the sensor board cable (1) from the system board. 3. Disconnect the power button board cable (2) from the sensor board. 32 Chapter 5 Removal and replacement procedures - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 41
4. Detach the sensor board (3) from the display panel assembly. (The sensor board is attached to the display panel assembly with double-sided tape.) 5. Remove the sensor board. Reverse this procedure to install the sensor board. Wireless antenna Description Antenna Kit (includes left and right - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 42
Remove the wireless antenna: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 43
Front-facing webcamera NOTE: The front-facing webcamera, bracket, and cable are included in the Webcamera Kit, spare part number 740191-001. Before removing the front-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 44
Rear-facing webcamera NOTE: The rear-facing webcamera and cable are included in the Webcamera Kit, spare part number 740191-001. Before removing the rear-facing webcamera, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 45
region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 46
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 47
Before removing the power button board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. 2. Disconnect the power from the tablet by unplugging the power cord from the - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 48
Volume button board Description Volume button board (includes cable and double-sided adhesive) Spare part number 742732-001 Before removing the volume button board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 49
Vibrator module Description Vibrator module (includes cable) Spare part number 741723-001 Before removing the vibrator module, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 50
RTC battery Description RTC battery (includes cable and double-sided adhesive) Spare part number 741724-001 Before removing the RTC battery, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 51
Solid-state drive Description 128-MB m2 SATA solid-state drive 64-MB m2 SATA solid-state drive Spare part number 742736-001 742737-001 Before removing the solid-state drive, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 52
3. Remove the solid-state drive (3) by pulling the drive away from the slot at an angle. NOTE: The solid-state drive connector is designed with 2 notches (4) to ensure proper installation into the slot. 4. Remove the solid-state drive. Reverse this procedure to install the solid-state drive. 44 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 53
Heat sink Description Heat sink (includes replacement thermal material) Spare part number 740186-001 Before removing the heat sink, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 54
3. Remove the heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 55
Reverse this procedure to install the heat sink. TouchScreen board Description TouchScreen board (includes cable and double-sided adhesive) Spare part number 742734-001 Before removing the TouchScreen board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 56
Remove the TouchScreen board: 1. Release the ZIF connector (1) to which the volume button board cable is attached, and then disconnect the volume button board cable from the TouchScreen board. 2. Release the two ZIF connectors (2) and (3) to which the display panel TouchScreen cables are attached, - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 57
Bezel NOTE: The bezel spare part kit includes the power connector light pipe and the regulatory label. Description Spare part number Bezel for use only on computer models equipped with the Ralink WLAN module in the Asia Pacific 740200-001 regions and countries and Japan Bezel for use only on - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 58
2. Remove the bezel (3). Reverse this procedure to install the bezel. 50 Chapter 5 Removal and replacement procedures - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 59
Speakers Description Speaker Kit (includes left and right speakers and cables) Spare part number 740193-001 Before removing the speakers, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 60
Power connector board Description Power connector board (includes cable) Spare part number 742735-001 Before removing the power connector board, follow these steps: 1. Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 61
3. Remove the power connector board (3) and cable. Reverse this procedure to install the power connector board. System board Description Equipped with an Intel Pentium N3510 processor (1333-MHz FSB, quad core, 4.5 W), 4-GB of system memory, and the Windows 8 Professional operating system Equipped - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 62
Description Equipped with an Intel Celeron N2910 processor (1066-MHz FSB, quad core, 4.5 W), 2-GB of system memory, and the Windows 8 Standard operating system Equipped with an Intel Celeron N2910 processor (1066-MHz FSB, quad core, 4.5 W), 2-GB of system memory, and the FreeDOS or Linux operating - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 63
Remove the system board: 1. Disconnect the following cables from the system board: (1) Sensor board cable (2) Front-facing webcamera cable (3) Rear-facing webcamera cable (4) TouchScreen board cable Tablet component replacement procedures 55 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 64
2. Disconnect the following cables from the system board: (1) Vibrator module cable (2) RTC battery cable (3) Speaker cable (4) Display panel cable (5) Windows button cable 3. Remove the two Phillips PM1.85×3.00 screws (1) that secure the system board to the display panel assembly. 56 Chapter 5 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 65
4. Remove the system board (2). Reverse this procedure to install the system board. Display panel cable Description Display panel cable (includes adhesive support strips) Spare part number 740197-001 Before removing the display panel cable, follow these steps: 1. Turn off the tablet. If you are - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 66
sink (see Heat sink on page 45). WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. 58 Chapter 5 Removal and replacement procedures - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 67
CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through Windows before removing the battery. Remove the tablet battery: 1. Remove the four Phillips PM1.85×3.35 screws (1) - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 68
Keyboard base component replacement procedures CAUTION: Keyboard base components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the keyboard base and void the warranty. This chapter provides removal and replacement procedures for - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 69
(see Bottom cover on page 60). WARNING! To reduce potential safety issues, use only the battery provided with the keyboard base, a replacement battery provided by HP, or a compatible battery purchased from HP. Keyboard base component replacement procedures 61 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 70
CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through Windows before removing the battery. Remove the keyboard base battery: 1. Disconnect the battery cable (1) from the - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 71
TouchPad Description TouchPad (includes cable) Spare part number 740190-001 Before removing the TouchPad, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 72
4. Remove the TouchPad (4) by pressing it through the keyboard/top cover. NOTE: When removing the TouchPad, make sure the TouchPad cable routes cleanly through the opening (5) in the keyboard/top cover. Reverse this procedure to install the TouchPad. Card reader board Description Card reader board - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 73
Remove the card reader board: 1. Release the ZIF connector (1) to which the card reader board cable is attached, and then disconnect the card reader board cable from the HDMI/USB board. 2. Remove the two Phillips PM1.85×2.75 broad head screws (2) that secure the card reader board to the keyboard/top - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 74
HDMI/USB board Description HDMI/USB board (includes HDMI port and USB 3.0 port) Spare part number 740209-001 Before removing the HDMI/USB board, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 75
4. Remove the HDMI/USB board (4). Reverse this procedure to install the HDMI/USB board. Power connector cable Description Power connector cable Spare part number 740188-001 Before removing the power connector cable, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 76
Remove the power connector cable: 1. Disconnect the power connector cable (1) from the docking board. 2. Remove the Phillips PM1.50×2.25 screw (2) that secures the power connector to the keyboard/ top cover. 3. Remove the power connector cable (3). Reverse this procedure to install the power - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 77
4. Remove the bottom cover (see Bottom cover on page 60). 5. Disconnect the keyboard base battery cable from the docking board (see Keyboard base battery on page 61). Remove the audio/USB board: 1. Disconnect the hinge assembly "Audio side" cable (1) from the audio/USB board. 2. Remove the two - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 78
Docking board Description Docking board Spare part number 740206-001 Before removing the docking board, follow these steps: 1. Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 79
Remove the docking board: 1. Disconnect the following cables from the docking board: (1) and (4) Hinge assembly cables (2) TouchPad cable (3) Keyboard cable (5) Power connector cable 2. Remove the four Phillips PM1.85×2.75 screws (1) that secure the docking board to the keyboard/ top cover. Keyboard - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 80
3. Remove the docking board (2). Reverse this procedure to install the docking board. Hinge assembly NOTE: The hinge assembly spare part kit includes two cables and two rubber feet. Description In flyer red finish In pearl white finish In sparkling white finish Spare part number 740204-001 740205 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 81
4. Remove the bottom cover (see Bottom cover on page 60). 5. Disconnect the keyboard base battery cable from the docking board (see Keyboard base battery on page 61). Remove the hinge assembly: 1. Disconnect the following cables: (1) Hinge assembly "HDMI side" cable from the HDMI/USB board (2) and - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 82
4. Remove the hinge assembly (2) and cables. Reverse this procedure to install the hinge assembly. 74 Chapter 5 Removal and replacement procedures - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 83
Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 84
type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. by following the on-screen instructions. 76 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 85
need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 86
(unpressurized) 78 Chapter 7 Specifications Metric U.S. 30.3 cm 19.3 cm 1.2 cm 0.78 kg 11.9 in 7.6 in 0.5 in 1.72 lbs 30.3 cm 14.7 cm 1.0 cm 0.71 kg 11.9 in 5.8 in 0.4 in 1.57 lbs 30.3 cm 19.3 cm 2.2 cm 1.49 kg 11.9 in 7.6 in 0.9 in 3.29 lbs 19.5 V dc @ 3.33 A - 65 W 19.5 V dc @ 2.31 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 87
Metric U.S. Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 79 - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 88
restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your Creating recovery media and backups ● Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 89
, or system diagnostics). You can also manually create a system restore point at any , see Help and Support. From the Start screen, type h, and then select Help and Support. 3. As you computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 90
the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 91
Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions Even if you did not manually create a restore point, - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 92
the HP Recovery Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: . 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 93
3. Select Troubleshoot from the boot options menu. 4. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 94
as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 95
drive you want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 96
9 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 97
Country/region Accredited agency Applicable note number France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden CEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 98
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 99
49 spare part numbers 24, 25, 49 bottom cover removal 60 spare part numbers 23, 60 buttons power 6 TouchPad 11 volume 7 Windows 5 17, 19, 16, 23, 19, 22, C cables, service considerations 26 caps lock light 10 card reader board removal 64 spare part number 19, 23, 64 chipset, product description - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 100
20, 23 SD Card Reader 6 sensor board removal 31 spare part number 16, 24, 31 sensors, product description 2 service considerations cables 26 connectors 26 plastic parts 26 serviceability, product description 3 solid-state drive removal 43 spare part numbers 16, 24, 43 Speaker Kit, spare part number - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 101
TouchPad button 11 TouchPad zone 11 TouchScreen board removal 47 spare part number 17, 24, 47 transporting guidelines 28 U USB 2.0 port 12 USB 3.0 port 13 V vibrator module removal 41 spare part - HP Pavilion 11-h013dx | HP Pavilion 11 x2 PC Maintenance and Service Guide - Page 102
HP Pavilion 11 x
2
PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.