HP Pavilion v7100 Troubleshooting and Maintenance Guide - Page 21

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Keyboard and Mouse (continued) Symptom Wireless keyboard or mouse does not work or is not detected. (continued) Possible solution After the mouse connection is established, repeat the procedure with the keyboard: 1 Push the Connect button on the receiver and hold for 5 to 10 seconds until the blue light starts to flash. 2 Push and hold the Connect button (c) on the underside of the keyboard until the blue LED on the receiver stops flashing. c Mouse (with cable) does not work or is not detected. Cursor does not respond to mouse movement. Cursor responds slowly to mouse movement. Refer to the documentation that came with the keyboard and mouse. Unplug and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, reconnect the mouse cable, and then restart the computer. Restart your computer using the keyboard: 1 Press the Alt and Tab keys on the keyboard at the same time to navigate to an open application. 2 Press the Ctrl and S keys on the keyboard at the same time to save your changes in the selected application (Ctrl+S is the keyboard command for Save on most - not all - applications). 3 After saving changes in all open applications, press the Ctrl and Esc keys on the keyboard at the same time to display the Start menu. 4 Use the arrow keys to select the Arrow button next to the Lock button. Select Shut Down, and then press the Enter key on the keyboard. 5 After the shutdown is complete, reconnect the mouse connector to the back of your computer, and then turn on your computer. If you have a rollerball mouse, clean the roller ball. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the keyword cleaning. For a mouse with a roller ball, use a mouse pad or other rough surface under the mouse. For an optical mouse, you might try a less reflective surface under the mouse. Troubleshooting Computer Problems 17

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Troubleshooting Computer Problems
17
Wireless keyboard or mouse
does not work or is not
detected.
(
continued
)
After the mouse connection is established, repeat the procedure with the
keyboard:
1
Push the Connect button on the receiver and hold for 5 to 10 seconds until
the blue light starts to flash.
2
Push and hold the Connect button (
c
) on the underside of the keyboard
until the blue LED on the receiver stops flashing.
±
Refer to the documentation that came with the keyboard and mouse.
Mouse (with cable) does not
work or is not detected.
Unplug and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, reconnect the mouse
cable, and then restart the computer.
Cursor does not respond to
mouse movement.
Restart your computer using the keyboard:
1
Press the Alt and Tab keys on the keyboard at the same time to navigate to
an open application.
2
Press the Ctrl and S keys on the keyboard at the same time to save your
changes in the selected application (Ctrl+S is the keyboard command for
Save on most —
not all —
applications).
3
After saving changes in all open applications, press the Ctrl and Esc keys
on the keyboard at the same time to display the Start menu.
4
Use the arrow keys to select the
Arrow
button next to
the
Lock
button. Select
Shut Down
, and then press
the Enter key on the keyboard.
5
After the shutdown is complete, reconnect the mouse connector to the back
of your computer, and then turn on your computer.
Cursor responds slowly to
mouse movement.
If you have a rollerball mouse, clean the roller ball. For detailed cleaning
instructions, go to:
Select your country/region and language, search on your computer model
number, and then search on the keyword
cleaning
.
For a mouse with a roller ball, use a mouse pad or other rough surface under
the mouse. For an optical mouse, you might try a less reflective surface under
the mouse.
Keyboard and Mouse
(
continued
)
Symptom
Possible solution
c