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HP Photosmart 3300 User Guide - Page 156

Troubleshooting information

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Troubleshooting 14 Troubleshooting information This chapter contains troubleshooting information for the HP All-in-One. Specific information is provided for installation and configuration issues, and some operational topics. For more troubleshooting information, see the onscreen HP Image Zone Help that came with your software. For more information, see Use the onscreen Help. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. If you connected the HP All-in-One to your computer before the software installation screen prompts you to do so, you must follow the steps below. Troubleshooting common setup issues 1. Disconnect the USB cable from the computer. 2. Uninstall the software (if you have already installed it). 3. Restart your computer. 4. Turn off the HP All-in-One, wait one minute, then restart it. 5. Reinstall the HP All-in-One software. Caution Do not connect the USB cable to the computer until prompted by the software installation screen. For information about uninstalling and reinstalling the software, see Uninstall and reinstall the software. See the list below for information on topics covered in this chapter. Additional troubleshooting topics in this User Guide ● Setup troubleshooting: Contains information on hardware setup, software installation, and fax setup troubleshooting information. ● Operational troubleshooting: Contains information on issues that might occur during normal tasks when using the HP All-in-One features. ● Device update: Based on advice from HP customer support or a message on the color graphics display, you might access the HP support website to retrieve an upgrade for your device. This section contains information about updating your device. Note Network troubleshooting information is not discussed in this chapter. For more information, see Network troubleshooting. Other sources of information ● Setup Guide: The Setup Guide explains how to set up the HP All-in-One. ● User Guide: The User Guide is the book you are reading. This book describes the basic features of the HP All-in-One, explains how to use the HP All-in-One, and contains setup and operational troubleshooting information. User Guide 153

Section	Page
Contents	4
HP All-in-One overview	8
The HP All-in-One at a glance	8
The HP Photosmart 3300 All-in-One series parts	8
Control panel overview	10
HP Photosmart 3300 All-in-One series control panel features	10
Color graphics display icons	12
Color graphics display sleep mode	13
Menu overview	13
Photo Menu	13
Video Menu	14
Film Menu	14
Proof Sheet Menu	14
Copy Menu	15
Scan To menu	15
Scan Menu	16
HP Instant Share Menu	16
Fax Menu	16
Setup Menu	16
Select Function Menu	17
Help Menu	17
Text and symbols	17
Enter text using the visual keyboard	18
Enter text using the keypad on the control panel	19
Use the HP Image Zone software	20
Find more information	22
Sources of information	22
Use the onscreen Help	24
Use the Help on a Windows computer	24
Contents, Index, and Search tabs	25
Display area	26
Help toolbar	27
Use the Help on a Mac	27
Navigation panes	28
Display area	28
Help toolbar	29
Finish setting up your HP All-in-One	30
Set your preferences	30
Set your language and country/region	30
Set the date and time	31
Adjust the volume	31
Connection information	32
Supported connection types	32
Connect using a USB cable	33
Connect using Ethernet	34
Connect using wireless	34
Connect using Bluetooth®	34
Windows users	34
Mac users	36
Use printer sharing (Windows)	36
Use printer sharing (Mac)	36
Use Webscan	37
Fax setup	37
Set up the HP All-in-One for faxing	37
Choose the right fax setup for your home or office	38
Select your fax setup case	40
Case A: Separate fax line (no voice calls received)	42
Case B: Set up your HP All-in-One with DSL	43
Case C: Set up your HP All-in-One with a PBX phone system or an ISDN line	44
Case D: Fax with a distinctive ring service on the same line	44
Case E: Shared voice/fax line	45
Case F: Shared voice/fax line with voice mail	47
Case G: Fax line shared with computer modem (no voice calls received)	48
Case H: Shared voice/fax line with computer modem	49
Case I: Shared voice/fax line with answering machine	51
Case J: Shared voice/fax line with computer modem and answering machine	53
Case K: Shared voice/fax line with computer modem and voice mail	55
Change settings on the HP All-in-One to receive faxes	57
Set the answer mode	57
Change the answer ring pattern (distinctive ringing)	58
Set the number of rings before answering	58
Test your fax setup	59
Set the fax header	60
Set up speed dialing	60
Create individual speed dial entries	60
Create group speed dials	61
Connect to a network	62
Wireless infrastructure network setup	62
What you need for a wireless infrastructure network	63
Connect to a wireless infrastructure network	64
Wireless ad hoc network setup	66
Prepare a Windows XP computer	67
Prepare a Mac OS X	69
Create a network profile for other operating systems	70
Connect to a wireless ad hoc network	70
Wired network setup	71
What you need for a wired network	72
Connect your HP All-in-One to the network	73
Install the software for a network connection	73
To install the Windows HP All-in-One software	74
To install the Mac HP All-in-One software	75
Connect to additional computers on a network	75
Change the HP All-in-One from a USB connection to a network connection	75
Manage your network settings	76
Change basic network settings from the control panel	76
Use the Wireless Setup Wizard	76
View and print network settings	76
Restore network defaults	77
Turn the wireless radio on and off	77
Change advanced network settings from the control panel settings	78
Set link speed	78
Change IP settings	78
Change memory card or storage device security	78
Use the Embedded Web Server	79
Access the Embedded Web Server	79
Use the Embedded Web Server setup wizard	80
Network configuration page definitions	80
General network settings	81
Wired (802.3) network settings	81
Wireless (802.11) network settings	83
Bluetooth settings	87
Network troubleshooting	88
Wireless Setup Wizard troubleshooting	88
SecureEZ Setup or Windows Connect Now setup errors	90
Network software installation troubleshooting	91
Load originals and load paper	94
Load documents, photos, slides, and negatives	94
Load an original	94
Load an original in the Slide and Negative Film holder	94
Replace the Slide and Negative Film holder and the lid backing	97
Load an oversized original	98
Choose papers for printing and copying	99
Recommended papers for printing and copying	99
Papers to avoid	99
Select an input tray	100
Load paper	101
Load full-size paper	101
Load 10 x 15 cm (4 x 6 inch) photo paper	102
Load postcards, Hagaki cards, or HP Panorama photo paper	103
Load envelopes	104
Load other types of paper	105
Avoid paper jams	106
Use the photo and video features	108
Insert a memory card	108
Connect a digital camera	109
Connect a storage device	110
View photos and videos	111
View photos and videos using the HP All-in-One	111
View a photo	111
View a slideshow	111
View a video	111
View photos using your computer	112
Select photos and videos	112
Select individual photos and videos	112
Select all photos and videos	113
Select a range of photos and videos	113
Select a single video frame	114
Deselect photos and videos	115
Edit photos	115
Print photos and videos from the control panel	115
Use the Easy Print Wizard	116
Print selected photos and videos	116
Print a cropped photo	117
Print photos using a proof sheet	117
Print a proof sheet	117
Complete the proof sheet	118
Scan a proof sheet	118
Set photo print options	119
Save photos to your computer	119
Share photos with friends and relatives	120
Share your images with family and friends	122
Send images to others	122
Receive images from others	122
View images before printing them	123
Print photos without viewing them first	123
Forward a received image collection	123
Save received images to a memory card or storage device	124
Print to your HP All-in-One from a remote location	124
Configure HP Instant Share	124
Use the copy features	126
Make a copy	126
Change the copy settings	126
Preview your copy job	127
Make a borderless copy of a photo	128
Crop an original	129
Stop copying	129
Print from your computer	130
Print from a software application	130
Change the print settings	131
Windows users	131
Mac users	132
Stop a print job	132
Use the scan features	134
Scan an image	134
Scan an original to a computer	134
Scan an original to a memory card or storage device	135
Scan slides or negative film	135
Stop scanning	136
Share a scanned image with friends and relatives	136
Send as an e-mail attachment	136
Send using HP Instant Share	136
Print a scanned image	137
Edit a scanned image	137
Edit a scanned photo or graphic	137
Edit a scanned document	137
Use the fax features	138
Send a fax	138
Send a basic fax	138
Send a fax manually from a phone	139
Send a fax using monitor dialing	140
Receive a fax	141
Receive a fax manually	141
Set up backup fax reception	142
Reprint received faxes from memory	143
Print reports	143
Print fax confirmation reports	144
Print fax error reports	144
Stop faxing	145
Order supplies	146
Order paper, transparency film, or other media	146
Order ink cartridges	146
Order accessories	147
Order other supplies	147
Maintain your HP All-in-One	148
Clean the HP All-in-One	148
Clean the glass	148
Clean the lid backing	148
Clean the exterior	149
Check the estimated ink levels	149
Print a self-test report	150
Work with ink cartridges	151
Replace the ink cartridges	151
Align the printer	153
Clean the print head	154
Clean the ink cartridge contacts	154
Self-maintenance sounds	155
Troubleshooting information	156
View the Readme file	157
Setup troubleshooting	157
Hardware setup troubleshooting	157
Software installation troubleshooting	162
Uninstall and reinstall the software	164
Fax setup troubleshooting	167
The fax test failed	167
Operational troubleshooting	177
Paper troubleshooting	178
Ink cartridge troubleshooting	179
Device update	179
Device update (Windows)	179
Device update (Mac)	180
HP warranty and support	182
Warranty	182
Warranty upgrades	182
Warranty information	183
Before you call HP customer support	184
Access your serial number and service ID	184
Get support and other information from the Internet	185
Call in North America during warranty	185
Call elsewhere in the world	185
HP Quick Exchange Service (Japan)	187
Prepare your HP All-in-One for shipment	187
Replace the ink cartridges in your HP All-in-One	187
Remove the control panel faceplate	188
Pack your HP All-in-One	190
Technical information	192
System requirements	192
Paper specifications	192
Paper-tray capacities	192
Paper sizes	193
Print margin specifications	194
Print specifications	194
Copy specifications	195
Fax specifications	195
Memory card specifications	196
Scan specifications	196
Physical specifications	197
Power specifications	197
Environmental specifications	197
Additional specifications	197
Environmental product stewardship program	197
Protecting the environment	197
Ozone production	197
Energy consumption	198
Paper use	198
Plastics	198
Material safety data sheets	198
Recycling program	198
HP inkjet supplies recycling program	198
Disposal of Waste Equipment by Users in Private Households in the European Union	198
Regulatory notices	199
Regulatory model identification number	199
Notice to users of the U.S. telephone network: FCC requirements	199
FCC statement	200
Note à l’attention des utilisateurs du réseau téléphonique canadien/notice to users of the Canadian ...	201
Notice to users in Japan	201
Notice to users in Korea	202
Notice to users in the European Economic Area	202
Notice to users of the German telephone network	202
Geräuschemission	202
Regulatory notices for wireless products	202
Notice to users in Brazil	202
Note à l’attention des utilisateurs canadiens/notice to users in Canada	203
ARIB STD-T66 (Japan)	203
Notice to users in the European Economic Area (wireless products)	203
Notice to users in France	203
Declaration of conformity (European Economic Area)	203
HP Photosmart 3300 All-in-One series declaration of conformity	204

Match case Limit results 1 per page

Troubleshooting information

This chapter contains troubleshooting information for the HP All-in-One. Specific

information is provided for installation and configuration issues, and some operational

topics. For more troubleshooting information, see the onscreen

HP Image Zone Help

that came with your software. For more information, see

Use the onscreen Help

Many issues are caused when the HP All-in-One is connected to the computer using a

USB cable before the HP All-in-One software is installed on the computer. If you

connected the HP All-in-One to your computer before the software installation screen

prompts you to do so, you must follow the steps below.

Troubleshooting common setup issues

Disconnect the USB cable from the computer.

Uninstall the software (if you have already installed it).

Restart your computer.

Turn off the HP All-in-One, wait one minute, then restart it.

Reinstall the HP All-in-One software.

Caution

Do not connect the USB cable to the computer until prompted by the

software installation screen.

For information about uninstalling and reinstalling the software, see

Uninstall and

reinstall the software

See the list below for information on topics covered in this chapter.

Additional troubleshooting topics in this User Guide

●

Setup troubleshooting

: Contains information on hardware setup, software

installation, and fax setup troubleshooting information.

●

Operational troubleshooting

: Contains information on issues that might occur

during normal tasks when using the HP All-in-One features.

●

Device update

: Based on advice from HP customer support or a message on the

color graphics display, you might access the HP support website to retrieve an

upgrade for your device. This section contains information about updating your

device.

Note

Network troubleshooting information is not discussed in this chapter.

For more information, see

Network troubleshooting

Other sources of information

●

Setup Guide

: The Setup Guide explains how to set up the HP All-in-One.

●

User Guide

: The User Guide is the book you are reading. This book describes

the basic features of the HP All-in-One, explains how to use the HP All-in-One,

and contains setup and operational troubleshooting information.

User Guide

153

Troubleshooting