HP Photosmart 612 HP Photosmart 612 digital camera - (English) User Guide - Page 63

Problem Possible cause Solution My image is too dark. There was not enough light. Wait for natural lighting conditions to improve, add indirect lighting, or use the flash to illuminate your subject. The flash was on, but the subject was too far away. The flash can only illuminate objects that are within 2.5 m (~8 feet) of the camera. Make sure your subject is within range of the flash when you take the picture. A light shone behind Use FLASH ON to brighten the subject the subject. when there is a back light. Your finger blocked the flash. Be sure to move your fingers away from the flash when you are ready to take a picture. My image is too bright. The flash provided too much light. Change the flash setting to AUTO or OFF. A natural or artificial source other than the flash provided too much light. Try taking the picture from a different angle. Avoid pointing the camera directly toward a bright light or reflective surface on a sunny day. If there is light behind your subject, use the FLASH ON setting. You were too close to the subject to use the flash. Move back from the subject or set the flash to FLASH OFF and take the picture again. When I connect the camera to my computer, the software says it can't find the camera. The camera is turned off. The USB cable is not connected correctly. The camera is connected to the computer through a USB hub and your USB hub is not compatible with the camera. Turn on the camera. Make sure that the USB cable is firmly connected at both ends. Connect the camera directly to a USB port on the computer. The camera needs to be reset. Turn the camera off and then on again. Troubleshooting 55