HP Photosmart Premium All-in-One Printer - C309 User Guide - Page 101

Errors, Product messages, Cause, Solution, Contact HP

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Cause: You were trying to increase the size of an original that was too small. If this did not solve the issue, try the next solution. Solve a problem Solution 2: Wipe the glass and the back of the document lid Solution: Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back of the document lid. Cause: Debris might have been stuck on the glass or on the back of the document lid. The product interprets anything it detects on the glass as part of the image. Errors This section contains the following categories of messages about your product: • Product messages • File messages • General user messages • Paper messages • Power and connection messages • Ink cartridge and printhead messages Product messages The following is a list of product-related error messages: • Firmware revision mismatch • Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Memory is full Solution: Try making fewer copies at a time. Cause: The document you were copying exceeded the memory of the product. Errors 99

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Cause:
You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Wipe the glass and the back of the document lid
Solution:
Turn off the product, unplug the power cord, and then use a soft cloth to
wipe the glass and the back of the document lid.
Cause:
Debris might have been stuck on the glass or on the back of the document
lid. The product interprets anything it detects on the glass as part of the image.
Errors
This section contains the following categories of messages about your product:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Ink cartridge and printhead messages
Product messages
The following is a list of product-related error messages:
•
Firmware revision mismatch
•
Memory is full
•
Photo tray problem
•
Photo tray cannot engage
•
Photo tray cannot disengage
•
Missing HP Photosmart Software
Firmware revision mismatch
Solution:
Contact HP support for service.
Go to:
www.hp.com/support
.
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
Cause:
The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution:
Try making fewer copies at a time.
Cause:
The document you were copying exceeded the memory of the product.
Errors
99
Solve a problem