HP Photosmart Premium All-in-One Printer - C309 User Guide - Page 111

Power and connection messages, Ink cartridge and printhead messages, Ink is drying, Paper upside down

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Ink is drying Solution: Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait until the product pulls the printed sheet to print on the back side. Cause: Transparencies and some other media require a drying time that is longer than normal. Solve a problem Paper upside down Solution: Load paper in the input tray print side down. Cause: Paper in the input tray was upside down. Paper orientation error Solution: Insert paper into the input tray with the short edge forward and the print side down. Slide the paper forward until it stops. Cause: Paper in the input tray was in landscape orientation. Power and connection messages The following is a list of power- and connection-related error messages: • Improper shutdown Improper shutdown Solution: Press the On button to turn the product on and off. Cause: The last time the product was used, it was not turned off properly. If the product is turned off by turning off the switch on a power strip or by using a wall switch, the product can be damaged. Ink cartridge and printhead messages The following is a list of printhead and ink cartridge error messages: • Cartridges in wrong slot • General printer error • Incompatible ink cartridges • Incompatible printhead • Ink alert • Ink cartridge problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge Errors 109

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Ink is drying
Solution:
Two-sided printing requires the printed sheets to be dry before printing
on the back side. Wait until the product pulls the printed sheet to print on the back
side.
Cause:
Transparencies and some other media require a drying time that is longer
than normal.
Paper upside down
Solution:
Load paper in the input tray print side down.
Cause:
Paper in the input tray was upside down.
Paper orientation error
Solution:
Insert paper into the input tray with the short edge forward and the print
side down. Slide the paper forward until it stops.
Cause:
Paper in the input tray was in landscape orientation.
Power and connection messages
The following is a list of power- and connection-related error messages:
•
Improper shutdown
Improper shutdown
Solution:
Press the
On
button to turn the product on and off.
Cause:
The last time the product was used, it was not turned off properly. If the
product is turned off by turning off the switch on a power strip or by using a wall switch,
the product can be damaged.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•
Cartridges in wrong slot
•
General printer error
•
Incompatible ink cartridges
•
Incompatible printhead
•
Ink alert
•
Ink cartridge problem
•
Ink service capacity warning
•
Ink system failure
•
Check ink cartridges
•
Install printhead and then cartridges
•
Non-HP cartridge
Errors
109
Solve a problem