HP Presario SG3500 PC Troubleshooting - Page 20

Keyboard and Mouse (continued) Symptom Wireless keyboard or mouse does not work or is not detected. (continued) Possible solution After the mouse connection is established, repeat the procedure with the keyboard: 1 Push the Connect button on the receiver, and hold it for 5 to 10 seconds until the blue light starts to flash. 2 Push and hold the Connect button (c) on the underside of the keyboard until the blue LED on the receiver stops flashing. c Mouse (with cable) does not work or is not detected. Cursor does not respond to mouse movement. Cursor responds slowly to mouse movement. Refer to the documentation that came with the keyboard and mouse. Unplug and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, reconnect the mouse cable, and then restart the computer. Restart your computer by using the keyboard: 1 Press the Alt and Tab keys on the keyboard simultaneously, to navigate to an open program. 2 Press the Ctrl and S keys on the keyboard simultaneously to save your changes in the selected program (Ctrl+S is the keyboard shortcut for Save on most-not all-programs). 3 After saving changes in all open programs, press the Ctrl and Esc keys on the keyboard simultaneously to display the Windows Start Menu. 4 Use the arrow keys to select the Arrow button next to the Lock button. Select Shut Down, and then press the Enter key on the keyboard. 5 After the shutdown is complete, reconnect the mouse connector to the back of your computer, and then turn on your computer. If you have a rollerball mouse, clean the roller ball. For detailed cleaning instructions, go to: http://www.hp.com/support Select your country/region and language, search on your computer model number, and then search on the keyword cleaning. For a mouse with a roller ball, use a mouse pad or other rough surface under the mouse. For an optical mouse, try a less reflective surface under the mouse. 16 Troubleshooting and Maintenance Guide