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HP ProBook 635 Maintenance and Service Guide - Page 105

HP PC Hardware Diagnostics UEFI

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Index A AC adapters, spare part numbers 23 B backup, creating 70 backups 70 BIOS determining version 80 downloading an update 80, 81 updating 80 Bluetooth label 15 boot order changing using the f9 prompt 81 boot order, changing 71 bottom 15 bottom cover removal 31 spare part number 31 C Cable Kit spare part number 22 cautions electrostatic discharge 26, 27 components bottom 14 display 8 keyboard area 9 left side 7 right side 6 computer major components 18 Computer Setup navigating and selecting 79 restoring factory settings 79 starting 79 computer specifications 83 D display specifications 83, 84 display assembly subcomponents 20 display back cover illustrated 20 spare part number 20 display bezel illustrated 20 spare part number 20 display cable illustrated 20 spare part number 20 display components 8 display panel illustrated 20 spare part number 20 E electrostatic discharge (ESD) 26, 27 preventing damage 26, 27, 28 F fan removal 48 spare part number 48 fingerprint reader board removal 46 spare part numbers 46 fingerprint reader insert spare part number 23 G grounding methods 26, 27, 28 guidelines packaging 26, 30 transporting 26, 30 workstation 26 H hard drive specifications 83 heat sink removal 49 spare part numbers 49 hinge illustrated 20 spare part number 20 hinge cover illustrated 20 spare part number 20 HP PC Hardware Diagnostics UEFI downloading 76 starting 75 using 75 HP PC Hardware Diagnostics Windows accessing 73, 74 downloading 74 installing 75 using 73 HP Recovery media recovery 71 HP Sure Recover 72 HP Sure Start 86, 91 I I/O bracket insert spare part number 23 illustrated parts catalog 18 K keyboard product description 3 keyboard with top cover spare part numbers 68 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 left side components 7 M memory nonvolatile 86 volatile 86 memory modules removal 32 spare part numbers 32 Index 95

Section	Page
Product description	11
Components	16
Right	16
Left	17
Display	18
Keyboard area	19
Touchpad	19
Touchpad settings	19
Adjusting touchpad settings	19
Turning on the touchpad	19
Touchpad components	19
Lights	20
Button, speakers, and fingerprint reader	21
Special keys	23
Bottom	24
Labels	25
Using a SIM card (select products only)	26
Determining the correct SIM card size for your computer	26
Inserting a SIM card in an external slot	26
Illustrated parts catalog	28
Computer major components	28
Display assembly subcomponents	30
Cable Kit	32
Plastics Kit	33
Miscellaneous parts	33
Removal and replacement procedures preliminary requirements	36
Tools required	36
Service considerations	36
Plastic parts	36
Cables and connectors	36
Drive handling	36
Electrostatic discharge information	37
Generating static electricity	37
Preventing electrostatic damage to equipment	38
Personal grounding methods and equipment	38
Grounding the work area	39
Recommended materials and equipment	39
Packaging and transporting guidelines	40
Removal and replacement procedures for Customer Self-Repair parts	41
Component replacement procedures	41
Preparation for disassembly	41
Bottom cover	41
Memory modules	42
Solid-state drive	45
Removal and replacement procedures for authorized service provider parts	48
Component replacement procedures	48
Preparation for disassembly	48
Battery	48
WLAN module	49
WWAN module	51
RTC battery	53
Speakers	53
Power connector cable	54
USB board	55
Fingerprint reader board	56
Touchpad	57
Fan	58
Heat sink	59
System board	60
Display assembly	64
Keyboard with top cover	78
Backing up, restoring, and recovering	80
Backing up information and creating recovery media	80
Using Windows tools for backing up	80
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	80
Restoring and recovering your system	80
Creating a system restore	81
Restoring and recovery methods	81
Recovering using HP Recovery media	81
Changing the computer boot order	81
Using HP Sure Recover (select products only)	82
Using HP PC Hardware Diagnostics	83
Using HP PC Hardware Diagnostics Windows (select products only)	83
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	83
Accessing HP PC Hardware Diagnostics Windows	83
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	83
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	83
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	84
Downloading HP PC Hardware Diagnostics Windows	84
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	84
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	84
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	84
Installing HP PC Hardware Diagnostics Windows	85
Using HP PC Hardware Diagnostics UEFI	85
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	85
Starting HP PC Hardware Diagnostics UEFI	85
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	86
Downloading the latest HP PC Hardware Diagnostics UEFI version	86
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	86
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	87
Downloading Remote HP PC Hardware Diagnostics UEFI	87
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	87
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	87
Customizing Remote HP PC Hardware Diagnostics UEFI settings	87
Computer Setup (BIOS), TPM, and HP Sure Start	89
Using Computer Setup	89
Navigating and selecting in Computer Setup	89
Restoring factory settings in Computer Setup	89
Updating the BIOS	90
Determining the BIOS version	90
Preparing for a BIOS update	90
Downloading a BIOS update	90
Installing a BIOS update	91
Changing the boot order using the f9 prompt	91
TPM BIOS settings (select products only)	91
Using HP Sure Start (select products only)	92
Specifications	93
Computer specifications	93
33.8 cm (13.3 in) display specifications	94
Solid-state drive specifications	94
Solid-state drive specifications (SATA-3)	95
Statement of memory volatility	96
Current BIOS steps	96
Nonvolatile memory usage	98
Questions and answers	100
Using HP Sure Start (select products only)	101
Power cord set requirements	102
Requirements for all countries	102
Requirements for specific countries and regions	102
Recycling	104

Match case Limit results 1 per page

Index

AC adapters, spare part numbers

backup, creating

backups

BIOS

determining version

downloading an update

80, 81

updating

Bluetooth label

boot order

changing using the f9 prompt

boot order, changing

bottom

bottom cover

removal

spare part number

Cable Kit

spare part number

cautions

electrostatic discharge

26, 27

components

bottom

display

keyboard area

left side

right side

computer major components

Computer Setup

navigating and selecting

restoring factory settings

starting

computer

speciﬁcations

display

speciﬁcations

83, 84

display assembly

subcomponents

display back cover

illustrated

spare part number

display bezel

illustrated

spare part number

display cable

illustrated

spare part number

display components

display panel

illustrated

spare part number

electrostatic discharge (ESD)

26, 27

preventing damage

26, 27, 28

fan

removal

spare part number

ﬁngerprint

reader board

removal

spare part numbers

ﬁngerprint

reader insert

spare part number

grounding methods

26, 27, 28

guidelines

packaging

26, 30

transporting

26, 30

workstation

hard drive

speciﬁcations

heat sink

removal

spare part numbers

hinge

illustrated

spare part number

hinge cover

illustrated

spare part number

HP PC Hardware Diagnostics UEFI

downloading

starting

using

HP PC Hardware Diagnostics Windows

accessing

73, 74

downloading

installing

using

HP Recovery media

recovery

HP Sure Recover

HP Sure Start

86, 91

I/O bracket insert

spare part number

illustrated parts catalog

keyboard

product description

keyboard with top cover

spare part numbers

labels

Bluetooth

regulatory

serial number

service

wireless

certiﬁcation

WLAN

left side components

memory

nonvolatile

volatile

memory modules

removal

spare part numbers

Index