HP ProBook 635 Maintenance and Service Guide - Page 8

Preventing electrostatic damage to equipment

...............................................................................

28

Personal grounding methods and equipment

..................................................................................

28

Grounding the work area

...................................................................................................................

29

Recommended materials and equipment

........................................................................................

29

Packaging and transporting guidelines

..............................................................................................................

30

5

Removal and replacement procedures for Customer Self-Repair parts

.............................................................

31

Component replacement procedures

..................................................................................................................

31

Preparation for disassembly

.............................................................................................................

31

Bottom cover

.....................................................................................................................................

31

Memory modules

...............................................................................................................................

32

Solid-state drive

................................................................................................................................

35

6

Removal and replacement procedures for authorized service provider parts

....................................................

38

Component replacement procedures

..................................................................................................................

38

Preparation for disassembly

.............................................................................................................

38

Battery

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38

WLAN module

....................................................................................................................................

39

WWAN module

...................................................................................................................................

41

RTC battery

........................................................................................................................................

43

Speakers

............................................................................................................................................

43

Power connector cable

......................................................................................................................

44

USB board

..........................................................................................................................................

45

Fingerprint reader board

...................................................................................................................

46

Touchpad

...........................................................................................................................................

47

Fan

.....................................................................................................................................................

48

Heat sink

............................................................................................................................................

49

System board

....................................................................................................................................

50

Display assembly

...............................................................................................................................

54

Keyboard with top cover

...................................................................................................................

68

7

Backing up, restoring, and recovering

...........................................................................................................

70

Backing up information and creating recovery media

........................................................................................

70

Using Windows tools for backing up

.................................................................................................

70

Using the HP Cloud Recovery Download Tool to create recovery media (select products only)

.....

70

Restoring and recovering your system

...............................................................................................................

70

Creating a system restore

.................................................................................................................

71

Restoring and recovery methods

......................................................................................................

71

Recovering using HP Recovery media

...............................................................................................

71

Changing the computer boot order

...................................................................................................

71

viii

Section	Page
Product description	11
Components	16
Right	16
Left	17
Display	18
Keyboard area	19
Touchpad	19
Touchpad settings	19
Adjusting touchpad settings	19
Turning on the touchpad	19
Touchpad components	19
Lights	20
Button, speakers, and fingerprint reader	21
Special keys	23
Bottom	24
Labels	25
Using a SIM card (select products only)	26
Determining the correct SIM card size for your computer	26
Inserting a SIM card in an external slot	26
Illustrated parts catalog	28
Computer major components	28
Display assembly subcomponents	30
Cable Kit	32
Plastics Kit	33
Miscellaneous parts	33
Removal and replacement procedures preliminary requirements	36
Tools required	36
Service considerations	36
Plastic parts	36
Cables and connectors	36
Drive handling	36
Electrostatic discharge information	37
Generating static electricity	37
Preventing electrostatic damage to equipment	38
Personal grounding methods and equipment	38
Grounding the work area	39
Recommended materials and equipment	39
Packaging and transporting guidelines	40
Removal and replacement procedures for Customer Self-Repair parts	41
Component replacement procedures	41
Preparation for disassembly	41
Bottom cover	41
Memory modules	42
Solid-state drive	45
Removal and replacement procedures for authorized service provider parts	48
Component replacement procedures	48
Preparation for disassembly	48
Battery	48
WLAN module	49
WWAN module	51
RTC battery	53
Speakers	53
Power connector cable	54
USB board	55
Fingerprint reader board	56
Touchpad	57
Fan	58
Heat sink	59
System board	60
Display assembly	64
Keyboard with top cover	78
Backing up, restoring, and recovering	80
Backing up information and creating recovery media	80
Using Windows tools for backing up	80
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	80
Restoring and recovering your system	80
Creating a system restore	81
Restoring and recovery methods	81
Recovering using HP Recovery media	81
Changing the computer boot order	81
Using HP Sure Recover (select products only)	82
Using HP PC Hardware Diagnostics	83
Using HP PC Hardware Diagnostics Windows (select products only)	83
Using an HP PC Hardware Diagnostics Windows hardware failure ID code	83
Accessing HP PC Hardware Diagnostics Windows	83
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)	83
Accessing HP PC Hardware Diagnostics Windows from Support Assistant	83
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)	84
Downloading HP PC Hardware Diagnostics Windows	84
Downloading the latest HP PC Hardware Diagnostics Windows version from HP	84
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store	84
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	84
Installing HP PC Hardware Diagnostics Windows	85
Using HP PC Hardware Diagnostics UEFI	85
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code	85
Starting HP PC Hardware Diagnostics UEFI	85
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	86
Downloading the latest HP PC Hardware Diagnostics UEFI version	86
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	86
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	87
Downloading Remote HP PC Hardware Diagnostics UEFI	87
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	87
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	87
Customizing Remote HP PC Hardware Diagnostics UEFI settings	87
Computer Setup (BIOS), TPM, and HP Sure Start	89
Using Computer Setup	89
Navigating and selecting in Computer Setup	89
Restoring factory settings in Computer Setup	89
Updating the BIOS	90
Determining the BIOS version	90
Preparing for a BIOS update	90
Downloading a BIOS update	90
Installing a BIOS update	91
Changing the boot order using the f9 prompt	91
TPM BIOS settings (select products only)	91
Using HP Sure Start (select products only)	92
Specifications	93
Computer specifications	93
33.8 cm (13.3 in) display specifications	94
Solid-state drive specifications	94
Solid-state drive specifications (SATA-3)	95
Statement of memory volatility	96
Current BIOS steps	96
Nonvolatile memory usage	98
Questions and answers	100
Using HP Sure Start (select products only)	101
Power cord set requirements	102
Requirements for all countries	102
Requirements for specific countries and regions	102
Recycling	104

HP ProBook 635 Maintenance and Service Guide - Page 8

Recovering using HP Recovery media, Removal and replacement procedures for Customer Self-Repair parts

Page 8 highlights