HP ProDesk 600 G5 Maintenance and Service Guide - Page 84

Solving printer problems, and solutions listed in the following table.

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There is no sound or very weak sound is detected by the headset microphone. Cause Solution connector. To solve the issue, use a CTIA style headset or a commercially available adapter that will convert from OMTP to CTIA signaling. There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager, type device manager in the taskbar search box, and then select Device Manager from the list of applications. Some applications can select which audio output device is used. Make sure the application has selected the correct audio device. The operating system controls may be set to use a different audio device as the default output device than what is expected. Set the operating system to use the correct audio device. Solving printer problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Printer will not print. Cause Printer is not turned on and online. The correct printer drivers for the application are not installed. If you are on a network, you may not have made the connection to the printer. Printer may have failed. Solution Turn the printer on and make sure it is online. 1. Install the correct printer driver for the application. 2. Try printing using the MS-DOS command: DIR C:\ > [printer port] where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. To run MS-DOS commands, press the Windows key + r, type cmd in the Open box, and then click OK. Make the proper network connections to the printer. Run printer self-test. Printer will not turn on. Cause The cables may not be connected properly. Solution Reconnect all cables and check the power cord and electrical outlet. 76 Chapter 6 Troubleshooting without diagnostics

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There is no sound or very weak sound is detected by the headset microphone.
Cause
Solution
connector. To solve the issue, use a CTIA style headset or a
commercially available adapter that will convert from OMTP to CTIA
signaling.
There is no sound or sound volume is too low.
Cause
Solution
The application is set to use a different audio device than speakers.
Some graphics cards support audio over the DisplayPort connection
(if applicable), so multiple audio devices may be listed in Device
Manager. Make sure the correct device is being used.
To access Device Manager, type
device manager
in the taskbar
search box, and then select
Device Manager
from the list of
applications.
Some applications can select which audio output device is used.
Make sure the application has selected the correct audio device.
The operating system controls may be set to use a different audio
device as the default output device than what is expected.
Set the operating system to use the correct audio device.
Solving printer problems
If you encounter printer problems, see the documentation that came with the printer and to the common causes
and solutions listed in the following table.
Printer will not print.
Cause
Solution
Printer is not turned on and online.
Turn the printer on and make sure it is online.
The correct printer drivers for the application are not installed.
1.
Install the correct printer driver for the application.
2.
Try printing using the MS-DOS command:
DIR C:\ > [printer port]
where
[printer port]
is the address of the printer being
used. If the printer works, reload the printer driver.
To run MS-DOS commands, press the Windows key +
r
, type
cmd
in
the
Open
box, and then click
OK
.
If you are on a network, you may not have made the connection
to the printer.
Make the proper network connections to the printer.
Printer may have failed.
Run printer self-test.
Printer will not turn on.
Cause
Solution
The cables may not be connected properly.
Reconnect all cables and check the power cord and electrical outlet.
76
Chapter 6
Troubleshooting without diagnostics