HP ProDesk 600 G5 Maintenance and Service Guide - Page 86
Mouse does not respond to movement or is too slow., Cause, Solution, Start, Shut Down
View all HP ProDesk 600 G5 manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 86 highlights
Mouse does not respond to movement or is too slow. Cause Mouse connector is not properly plugged into the back of the computer. Program in use has stopped responding to commands. Mouse may need cleaning. Mouse may need repair. Computer is in Sleep state. Solution Shut down the computer using the keyboard. 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key)to display the Start menu. 2. Use the arrow keys to scroll to and select the power icon at the top right on the menu, and then press Enter. 3. Use the arrow keys to select Shut Down, and then press Enter. 4. After the shutdown is complete, plug the mouse connector into the back of the computer (or the keyboard)and restart. Shut down the computer using the keyboard then restart the computer. Remove the roller ball cover on the mouse and clean the internal components. See the Worldwide Limited Warranty for terms and conditions. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep state, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Mouse will only move vertically, horizontally, or movement is jerky. Cause Solution Mouse roller ball or the rotating encoder shafts that make contact with the ball are dirty. Remove roller ball cover from the bottom of the mouse and clean the internal components with a mouse cleaning kit available from most computer stores. 78 Chapter 6 Troubleshooting without diagnostics