HP ProLiant DL280 HP ProLiant Storage Server with Windows Storage Server 2003 - Page 10

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Configuration This section provides additional information on configuring your storage server. Issue: Configuration An unknown PCI serial port device can be seen in Windows Device Manager Description On the ML310 G3 storage server, if the optional serial port is enabled, a PCI serial port can show up as an unknown device. Workaround Reboot the system, press F9 during boot to enter the RBSU, open the Advanced Options, choose the Erase Non-volatile Memory option, and confirm the erase. This sets the BIOS back to factory defaults. Issue: Replacement drive does not remirror data drive Description Windows may not allow a remirroring of data drives after replacing a drive for the DL100 G2 storage servers and StorageWorks NAS 1200s. When trying to perform a remirror of the data drives after replacing a failed drive, the Repair Volume selection in Disk Management cannot be selected (remains grayed out). Workaround Contact HP Support, return the drive, and request a new replacement drive; or perform a system installation and recovery to resynchronize the drives. WARNING! If a system installation and recovery workaround is performed, back up all data on the NAS device, as the process deletes all data stored on the drives. Issue: Hard drive monitor service fault Description The hdmonsvc.exe application on the DL100 G2 storage and DPS servers may fault and write a "faulting application" error message in the system event log. This service monitors the internal hard drive status and updates the status LEDs on the front of the server. Workaround This issue occurs because of a missing disk in Disk Manager. Resolve the missing disk problem, and restart the HDMonSvc service from the Service Management console. Issue: DL100 G2 server/driver fail message on reboot Description A server/driver fail message may be displayed on bootup of the DL100 G2 storage server. Workaround This can be caused by the HDMonSvc service not reporting status to the Service Control Manager. In this case it is an incorrect error. Check the event logs for other services that may be reporting a failed condition. Issue: Hardware RAID drive letter setup on DL100 G2 storage server Description The DON'T ERASE partition may have both a drive letter and a mount point configured. This is not by design and may cause the data disk to not be formatted or have a drive letter. Workaround Manually remove the drive letter from the DON'T ERASE disk using Disk Manager. Format, add a drive letter, and label the data disk, if required. Issue: A blue screen occurs on the DL100 G2 if rebooted during resynchronization of the storage volume 10

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Con
fi
guration
This
section
provides
additional
information
on
con
fi
guring
your
storage
server.
Issue:
Issue:
Issue:
Con
fi
guration
An
unknown
PCI
serial
port
device
can
be
seen
in
Windows
Device
Manager
Description
On
the
ML310
G3
storage
server,
if
the
optional
serial
port
is
enabled,
a
PCI
serial
port
can
show
up
as
an
unknown
device.
Workaround
Reboot
the
system,
press
F9
during
boot
to
enter the
RBSU, open the
Advanced
Options
,
choose
the
Erase
Non-volatile
Memory
option,
and
con
fi
rm
the
erase.
This
sets
the
BIOS
back
to
factory
defaults.
Replacement
drive
does
not
remirror
data
drive
Description
Windows
may
not
allow
a
remirroring
of
data
drives
after
replacing
a
drive
for
the
DL100
G2
storage
servers
and
StorageWorks
NAS
1200s.
When
trying
to
perform
a
remirror
of
the
data
drives
after
replacing
a
failed
drive,
the
Repair
Volume
selection
in
Disk
Management
cannot
be
selected
(remains
grayed
out).
Workaround
Contact
HP
Support,
return
the
drive,
and
request
a
new
replacement
drive;
or
perform
a
system
installation
and
recovery
to
resynchronize
the
drives.
WARNING!
If
a
system
installation
and
recovery
workaround
is
performed,
back
up
all
data
on
the
NAS
device,
as
the
process
deletes
all
data
stored
on
the
drives.
Hard
drive
monitor
service
fault
Description
The
hdmonsvc.exe
application
on
the
DL100
G2
storage
and
DPS
servers
may
fault
and
write
a
“faulting
application”
error
message
in
the
system
event
log.
This
service
monitors
the
internal
hard
drive
status
and
updates
the
status
LEDs
on
the
front of
the
server.
Workaround
This
issue
occurs
because
of
a
missing
disk
in
Disk
Manager.
Resolve
the
missing
disk
problem,
and
restart
the
HDMonSvc
service
from
the
Service
Management
console.
Issue:
Issue:
Issue:
DL100
G2
server/driver
fail
message
on
reboot
Description
A
server/driver
fail
message
may
be
displayed
on
bootup
of
the
DL100
G2
storage
server.
Workaround
This
can
be
caused
by
the
HDMonSvc
service
not
reporting
status
to
the
Service
Control
Manager.
In
this
case
it
is
an
incorrect
error.
Check
the
event
logs
for
other
services
that
may
be
reporting
a
failed
condition.
Hardware
RAID
drive
letter
setup
on
DL100
G2
storage
server
Description
The DON’T
ERASE partition
may have both a drive letter and a mount
point
con
fi
gured.
This
is
not
by
design
and
may
cause
the
data
disk
to
not
be
formatted
or
have
a
drive
letter.
Workaround
Manually
remove
the
drive
letter
from
the
DON’T
ERASE
disk
using
Disk
Manager.
Format,
add
a
drive
letter,
and
label
the
data
disk,
if
required.
A
blue
screen
occurs
on
the
DL100
G2
if
rebooted
during
resynchronization
of
the
storage
volume
10