HP ProLiant DL280 HP ProLiant Storage Server with Windows Storage Server 2003 - Page 7

Issue: R2 upgrade Removable Storage Manager (RSM) installation prompts for a missing Rsconn.dll file Description During the installation of the RMS Windows component, the installer prompts for Rsconn.dll and asks for the Windows Server 2003 Standard or Enterprise CD. Workaround The file is located in the c:\hpnas\win2k3\i386 folder. To locate the file: 1. Click OK. You are prompted for a location. 2. Click Browse, and then locate the file in the i386 folder. 3. Click Open. A search dialog box opens 4. Click OK. When the file is located, you will not be prompted again. Issue: Wmiprvse.exe error during R2 upgrade Description The WMI Provider Host program may quit unexpectedly, or you may receive the following error message after the Windows R2 upgrade is performed: Wmiprvse.exe encountered a problem and needed to close. With this failure, an error event ID 1000 is applied to the application log with the following details: Source: Application error Category: (100) Event ID: 1000 Description: Faulting application wmiprvse.exe, version 5.2.3790.1830, faulting module ntdll.dll, version 5.2.3790.1830. Workaround Ignore the message as it does not affect system behavior. Issue: The R2 upgrade from Workgroup to Standard edition may fail to continue Description The Windows Storage Server 2003 R2 upgrade from Workgroup to Standard edition does not continue if the DON'T ERASE volume has been assigned a drive letter before starting the upgrade. Workaround The R2 upgrade process removes the drive letter of the DON'T ERASE volume, which results in a different drive letter being assigned to the DVD drive. You should change the DVD drive letter back to the originally assigned drive letter and restart the upgrade process. To find the DVD drive letter at the time of the upgrade and reassign it: 1. Run regedit.exe. 2. Navigating to the key "path" under HKEY_LOCAL_MACINE\SOFTWARE\Hewlett-Packard\R2Upgrade shows the DVD-ROM drive letter. 3. Reassign the DVD-ROM letter to be the same as identified in the previous step. Issue: Installation of Insight Management Agent fails Description The installation of the Insight Management Agent fails when upgrading to Windows Storage Server 2003 R2. The c:\CPQSYSTEM\log\cpqsetup.log states that the installation operation was not successful. Workaround After the R2 upgrade has completed, remove the HP Management Agent using Add or Remove Programs from the Control Panel. This requires a reboot of the system. After the system has rebooted, set the operating system language to English (if necessary). Install the management agent manually by opening cp006033.exe located the UPDATES\PSP directory on your DVD drive. HP Storage Server Management console user interface This section describes issues with the user interface for the HP Storage Server Management console. Storage Server with Windows Storage Server 2003 R2 7