Home » HP Manuals » Scanners » HP Scanjet 3000 » Manual Viewer

HP Scanjet 3000 User Guide - Page 57

Scanner installation problems, Check the cables

Add to My Manuals
Save this manual to your list of manuals

Page 57 highlights

Scanner installation problems ● Check the cables ● Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) Check the cables Cable type Power cable USB cable Action The power cable is connected between the scanner and a power outlet. ● Ensure that the power cable is securely connected between the scanner and a live electrical outlet or surge protector. ● If the power cable is connected to a surge protector, ensure that the surge protector is plugged into an outlet and turned on. ● Press the Power button to turn off the scanner, and then turn off the computer. After 30 seconds, turn on the scanner and then turn on the computer, in that order. The USB cable is connected between the scanner and the computer. ● Use the cable that was included with the scanner. Another USB cable might not be compatible with the scanner. ● Ensure that the USB cable is securely connected between the scanner and the computer. ● If the USB cable is connected to a USB port on the front of the computer, move it to a USB port on the back of the computer. For additional USB troubleshooting information, see www.hp.com/go/sj2000s1 or www.hp.com/go/ sj3000s3, select your country/region, and then use the search tool to find USB troubleshooting topics. Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) If checking the scanner cable connections did not solve the problem, the problem might have occurred because of an incomplete installation. Try uninstalling and then reinstalling the HP ScanJet drivers and tools. 1. Press the Power button to turn off the scanner, and then disconnect the USB cable and power cable from the scanner. 2. On the computer, open Control Panel and use the Add/Remove tool (in Windows 7, Windows 8, Windows 8.1, and Windows 10 use the Programs and Features tool) to uninstall the following applications: ● HP ScanJet Pro 2000 s1 or 3000 s3 scanner ● HP Scan 3. Restart the computer. 4. Reinstall the HP ScanJet Drivers and Tools. ENWW Scanner installation problems 49

Section	Page
Product overview	9
Product views	10
Front view	10
Back view—2000 s1 models	11
Back view—3000 s3 models	11
Serial number and product number location	12
Control-panel view—2000 s1 models	13
Control-panel view—3000 s3 models	14
Product specifications	15
Technical specifications	15
Supported operating systems	15
Product dimensions	16
Power consumption, electrical specifications, and acoustic emissions	16
Operating environmental range	17
Product hardware setup and software installation	18
Scanner software (Windows)	19
HP Scan software	19
HP Scanner Tools Utility	19
HP TWAIN	19
ISIS (3000 s3 models only)	19
WIA	19
Scanner software (OS X)	20
HP Easy Scan	20
HP Utility	20
Sleep Mode and auto-off settings	20
Use the scanner	21
Load originals	22
Document loading tips	22
Supported paper sizes and types	24
Load documents	25
Load cards	27
Start a scan from the hardware	29
Scan from the control panel buttons	29
Use the scanning software (Windows)	29
Scan to a picture	29
Scan to a PDF	30
Scan text for editing (OCR)	30
Scan to email	30
Scan to cloud	30
Scan long or extra-long documents	31
Detect multi-feeds (3000 s3 models only)	31
Everyday Scan	31
Filter out color from a document (color dropout)	31
Automatically detect page size	32
Automatically crop or pad scanned image to selected page size	32
Automatically detect color	32
Automatically straighten scanned images	33
Scan by using other scan software	33
Use the scanning software (OS X)	34
Scan to email	34
HP Easy Scan	34
Scan from other applications	34
Advanced configuration with HP Utility for OS X	35
Open HP Utility	35
HP Utility features	35
Mobile scanning (wireless 3000 s3 models only)	36
Scanning tips	37
Optimize scanning and task speeds	37
Scanning fragile originals	37
Care and maintenance	39
Clean the product	40
Clean the scanning strips	40
Clean the paper path	41
Clean the rollers	42
Replace parts	46
Replace the roller kit (2000 s1 models)	46
Replace the pickup roller module	46
Replace the separation rollers	47
Replace the roller kit (3000 s3 models)	48
Replace the pickup roller module	49
Replace the separation rollers	50
Order parts and accessories	52
Solve problems	53
Basic troubleshooting tips	54
Test the scanner	54
Interpret control panel lights and patterns	56
Scanner installation problems	57
Check the cables	57
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows)	57
Power issues	59
Check that the scanner has power	59
Scanner will not turn on	59
The scanner has paused or shut down	59
Scanner keeps turning off	60
Paper jams	61
Clear jams from the document feeder	61
An item loaded in the scanner jams repeatedly	61
Paper feed issues	62
Paper jamming, skewing, misfeeds, or multiple-page feeds	62
Paper does not feed from the scanner	62
Image quality problems	63
Vertical white or colored stripes appear on the printed page	63
Scanned images are not straight	63
The scanned images have streaks or scratches	63
Scanned image is fuzzy	63
The scan is completely black or completely white	64
The bottom of the scanned image is cut off	64
The image cannot be enlarged	64
Scanner operation problems	65
Connection issues	65
Check the USB connection	65
Buttons are not working properly	65
Scanning performance issues	66
Scanner does not scan immediately	66
Scanner is scanning items very slowly	66
Scanner scans only one side of a two-sided page	66
Scanned pages are missing at the scan destination	66
Scanned pages are out of order at the scan destination	66
Scan files are too large	66
Issues with text recognition (OCR) (Windows)	67
Additional troubleshooting	68